Scanlon Lexus of Fort Myers

Caroline is the best, friendly, courteous and professional. She got my interest at heart and very customer oriented. professional. She got my interest at heart and very customer oriented. More

Thank you to Drew, Glen C. Susan, Lori ant the snack counter (she really is an asset to the company)and both the attendants out front and the ladies behind the checkout desk. T Susan, Lori ant the snack counter (she really is an asset to the company)and both the attendants out front and the ladies behind the checkout desk. They go out of their way to provide help, info and support. Together they really represent Scanlon Lexus professionally, courteously, and efficiently. Well done! More

This was our first experience with Scanlon Lexus. Caroline met us when we came in the dealership and from the point we met her to signing the paperwork for our new car, service was excellent. Carol Caroline met us when we came in the dealership and from the point we met her to signing the paperwork for our new car, service was excellent. Caroline could not have been nicer and answered all our questions. When she didn't know the answer, she immediately found someone to help us. At other dealerships, I've often felt like they were trying to sell us what they wanted. At Scanlon, they heard us and met our needs of what we were looking for. There was no attempt to get us into something we didn't want that was more expensive. I would highly recommend using Scanlon and Caroline if you're looking for a new Lexus. More

Every one was excellent very attentive and make sure I was taken care of … Caroline was amazing Frank was also amazing and also Caroline’s manager was amazing was taken care of … Caroline was amazing Frank was also amazing and also Caroline’s manager was amazing More

This dealership has the most professional and courteous staff. My sales person Jason was outstanding. I will highly recommend him to friends and family. Suzanne the business manager worked very hard to get staff. My sales person Jason was outstanding. I will highly recommend him to friends and family. Suzanne the business manager worked very hard to get me to a payment I am comfortable with. She went above and beyond. The sales manager Chris is awesome. So happy this is the dealership I came to! Highly recommend More

Everyone I worked with did their best to get me the best price/financing. Michael Parkinson was very knowledgeable about my very. This is my first Lexus, I’ll definitely be back When I’m ready to trade it i price/financing. Michael Parkinson was very knowledgeable about my very. This is my first Lexus, I’ll definitely be back When I’m ready to trade it in. More

The Dealership experience with the minute we walked in door. The sales rep was able to help us purchase car hassle free. I would highly recommend this Scanlon Lexus to anyone interested in purchasing a n door. The sales rep was able to help us purchase car hassle free. I would highly recommend this Scanlon Lexus to anyone interested in purchasing a new car More

We were impressed with the amount of time they spent with us in the show room. They were very knowledgeable and were able to answer all of our questions. we I appreciate the fact that we felt no pressure to us in the show room. They were very knowledgeable and were able to answer all of our questions. we I appreciate the fact that we felt no pressure to make a decision at that visit and they have not contacted us since then. They’re going to let us make the decision when we feel comfortable. More

This is my 3rd Lexus, 2nd with Scanlon. I doubt I will stay faithful to Lexus. The quality of the vehicles have decreased. GPS is extremely annoying and doesn't work well. The hands free op I doubt I will stay faithful to Lexus. The quality of the vehicles have decreased. GPS is extremely annoying and doesn't work well. The hands free option never works, no matter what we I say it rarely understands us. Seems to be more of a hazard than a safety feature. The engine is so loud and vibrates and the parking cameras seem off with my 2021. My 2021 and my 2018 both started to get an odd smell from the AC after the 2nd year. My 2015 Lexus was so smooth I could not even tell it was on. But my 2018 and 2021 are just not as smooth. Tampa Lexus would do an amazing job with cleaning my car anytime I brought it there. Scanlon Lexus car washing is pathetic. Scanlon had amazing service all around back in 2017-2019. When I got my 2nd lease from them in 2020 is was just not the same. The service rep was so kind back in 2017, but when it came time to re-lease in 2020, he was your typical salesman that didn't seem to care anymore. The day I picked up my 2021 vehicle I noticed a week later that the fluids were never topped off, the tires did not have proper pressure which was such a hassle because we were leaving town and had to drive all over the place trying to find a place that had a running tire pump. Just poor customer service. The attention to detail at Scanlon is gone. There was a huge shift in everyones attitude there. This past summer I had to call roadside for a flat tire. I waited 2 hours and no one showed up. My husband had to travel over an hour and cancel his clients for the rest of the day to help me. Scanlon Lexus didn't offer any other assistance so I had to call a third party to get the repair done, then Lexus refused to reimburse me. My sales rep didn't respond to any of my emails when I messaged him to ask for help in getting the issue resolved. He went from being this super kind and genuine person back when I had my first Lexus with Scanlon, to completely ignoring me this year. Not sure what happened but he is not the same genuine person I thought I knew. We were hit by hurricane Ian recently. When I called Lexus Financial , they would not do anything to help give a little break on making a payment. We just wanted to have a 30 day break and asked if we could put one payment at the end of the lease. I had done this back when we go hit by Irma. They allowed us to put one payment at the end of the lease with no fees or interest. But today I was told it would be a $175 fee. Not really practical for people who have lost so much and have a mountain of bills and repairs to have to pay for. We are done with Lexus. The quality of the vehicles and service has gone drastically downhill. More

I have had the worst experience here with this dealership. I drove 45 mins on a donut told I would have certain tires replaced and a loaner vehicle. Then was given the run around trying to do a dealership. I drove 45 mins on a donut told I would have certain tires replaced and a loaner vehicle. Then was given the run around trying to do a bait and switch with another tire. Still was not informed they did not have any loaners. Communication is key and they failed miserably. More