Scanlon Lexus of Fort Myers

Great Experience Stopped in to look at some cars - Ray Matthews the sales associate was very knowledgeable and helpful. No stress no hassle very easy process. Thanks R Stopped in to look at some cars - Ray Matthews the sales associate was very knowledgeable and helpful. No stress no hassle very easy process. Thanks Ray More

MEMBER OF THE FAMILY We have purchased two vehicles from our Salesman, Gary Behnken, since moving to Florida. We feel like he is part of our family. He has always answer We have purchased two vehicles from our Salesman, Gary Behnken, since moving to Florida. We feel like he is part of our family. He has always answered any questions that we may have had. We have experienced few problems but he has always been the problem solver. He represents Scanlon Lexus in a very positive way. We would highly recommend Gary and Scanlon Lexus to anyone. More

Efficient, Courteous,Friendly, Low-pressure Service Our salesperson, Raymond Mathews, was excellent. He was patient and showed us all the models we were interested. we came back several times to road te Our salesperson, Raymond Mathews, was excellent. He was patient and showed us all the models we were interested. we came back several times to road test the cars and discuss pricing and payment options. He was always available, friendly, courteous and was extremely low-pressure. He is a classic gentleman, an articulate salesperson and an excellent representative of the dealership. He patiently explained all the options in the myriad and confusing packages that Lexus offered in our model and when it came time to discuss pricing and payment, he and the sales manager really tried their best to make the sale work for us. It was successful and we are very happy with our new car. More

EXCELLENT, VERY PROFESSIONAL and COURTEOUS I have worked with my Salesman Mr. GARY BEHNKEN since 1997 and have been Emphatically Pleased with his knowledge of the vehicles, courtesy! I have P I have worked with my Salesman Mr. GARY BEHNKEN since 1997 and have been Emphatically Pleased with his knowledge of the vehicles, courtesy! I have Purchased or Leased 8 Lexus from him and Scanlon Lexus Dealership. I have bought and leased cars since 1966 and by far Gary has been the best Salesman and Scanlon that I have ever experienced with! Sincerely, Harold Arkin More

Second Chance! October 2014, I bought a Lexus IS 250 and absolutely LOVED it! A few months later, I found out I was expecting a child. I did a ton of research as I October 2014, I bought a Lexus IS 250 and absolutely LOVED it! A few months later, I found out I was expecting a child. I did a ton of research as I knew I wanted and needed to upgrade to an SUV. I though I interested in trading my Lexus for a Mercedes. So, that is exactly what I did. One day after I bought the Mercedes SUV I realized I made a huge mistake as I was simply not happy with the functionality or style of my Mercedes. I shamefully came back to the Scanlon dealership and found my dealer, Ken Lucas. He ensured me that all would be okay and he could find me my perfect SUV. I took my Mercedes back and canceled my contract. It was clear that the personal at Mercedes dealership was not interested in my satisfaction with a vehicle and only invested in the sale. This was quite evident as I was no treated kindly when I expressed my request. In the end, my transaction was canceled and I was able to return the Mercedes and get my IS back. Ken, along with several other team players at Scanlon, worked super hard and stayed super late on a week night to finalize my trade. I returned my IS in exchange for the RX. I am 100% satisfied with the decision I made and so pleased with the customer service I received from Scanlon Lexus. I feel like part of their family every time I enter their doors and am super happy they allowed me to have a second chance to be their proud customer. More

My best car buying experience ever! I did my homework on the invoice and sticker of the car I wanted to buy. I was expecting multiple exchanges and possibly another trip to the dealer. I did my homework on the invoice and sticker of the car I wanted to buy. I was expecting multiple exchanges and possibly another trip to the dealer. The short story is a drove home in a new car with a great deal and no hassle the same afternoon. Ray was most helpful and handled much of the leg work while did some errands and emptied the contents of my old car at home. More

Leather seats cracs on 2011 RX350 normal according to Scanlo We love our 2011, Lexus RX350, from Scanlon, the best car/suv so far, beats the BMW, Audi and Mercedes we had before. BUT - still under warranty with We love our 2011, Lexus RX350, from Scanlon, the best car/suv so far, beats the BMW, Audi and Mercedes we had before. BUT - still under warranty with 35 000 miles the seats got bad wrinkles. No big deal I thought, the car is under warranty. This is normal, was the response we got from Scanlon Lexus in Fort Myers. At 45 000 miles and still under warranty the real deep cracks started to come. Normal wear and tear said Scanlon Lexus. They asked if my wife was heavy, I told she is petite. I my self is 180 pounds. Are we to heavy for the Lexus´ seats? Now, with 55 000 miles the seat is falling apart, the cracks look really bad. But Lexus denies any responsibility. This time they claim because we are the second owner. Maybe the dealership can provide us with a needle and my wife can stitch it together? Or is just this a misunderstanding that can be solved? With so many good reviews we are prepared to think so. More

Great Experience! I recently purchased my third certified Lexus from Scanlon Lexus of Fort Myers. During this visit I worked with associate Ray Matthews. Ray made car I recently purchased my third certified Lexus from Scanlon Lexus of Fort Myers. During this visit I worked with associate Ray Matthews. Ray made car buying a pleasant experience. I would recommend anyone looking to purchase a car to see Ray at Scanlon. More