Scanlon Lexus of Fort Myers

Lexus revie Marcus was the best. low key. explains every thing, knows everything. highly recommend him. dealership is top notch. I had an amazing experience wi Marcus was the best. low key. explains every thing, knows everything. highly recommend him. dealership is top notch. I had an amazing experience with him and driving my new Lexus More

Best experience finding a car To whom it may concern.. To begin, I absolutely despise starting the process of finding a new car lease, even though every aquaintance seems to ask To whom it may concern.. To begin, I absolutely despise starting the process of finding a new car lease, even though every aquaintance seems to ask me to help them with a lease/buy. I have been leasing for 27 years. We just leased a GX from your store. I can’t believe that I am actually saying this but I am genuinely looking forward to the 2+ hour drive in 12 months to lease another car. WELL WORTH the drive. Bart Brasseaux was by far the best auto sales associate I have ever dealt with. Jason in Finance was great as well. He opened my eyes to a product that will give me a piece of mind over the next 35 months. We live in St. Pete and I am committed to you all:) Appreciate your time!!! More

No one at dealership knows anything about cars they sell! Since 2003 my wife and I have bought (3) Lexus' and Leased (1) Lexus from Scanlon Lexus of Fort Myers. The last Lexus bought was a 2017 Lexus NX200t. Since 2003 my wife and I have bought (3) Lexus' and Leased (1) Lexus from Scanlon Lexus of Fort Myers. The last Lexus bought was a 2017 Lexus NX200t. Young lady (unknown name) gave us the orientation on the inside of the vehicle but never told us that when vehicle is put in park, "electronic" parking brake at rear wheels is activated so first time we went to tow in behind our RV on a "trailer dolly" with the front "drive wheels" off the ground as we had done with our previously owned RX 350's with no problems at all, the (2) rear tires blew out as we were leaving the RV resort we live in. So that we could get back on the road for our summer trip, we bought two new tires, had them mounted and balanced and installed to the tune of $300+ dollars. We then put the car in Neutral and went on our way. When we got to our first destination late that afternoon we found the battery was dead probably because of all the differant computers in the car running in the background. Next segment of our summer trip was to jump start the car with a portable jump starter, put the car in Neutral and unhook the negative battery cable. This procedure had to be done throughout our summer trip until returning to FL in the fall. Soon after we returned, I called my service writer, Dan Hoffman, telling him about blowing the rear tires and looking for reimbursement for same. Talking down to me he told me, "you are not supposed to tow ANY Lexus" even with me telling him I had towed previously owned RX 350's he just blew me off saying he had a customer standing in front of him and hung up on me. I then left a message for Bill Smith, Sales Manager as it was his day off. Smith called me back the next day all filled with shxxs and giggles and asked what he could do for me. I relayed to him my story as I had done to Hoffman and short of "going off on me" he too talked down to me saying "well, why did you wait so long to call us"? I replied, "because I was on vacation". He then said he would look into it and call be back HE NEVER DID! I then wrote a letter to Jay Scanlon and a letter to the VP of Customer Service in Coronado, CA telling of my unfortunate experience, how I was treated by Hoffman and Smith at Scanlon Lexus after 14 years of customer loyalty to them and looking for reimbursement for the two tires I had to replace because because the "young lady" who gave me the orientation of the inside of the vehicle, like Hoffman, KNEW NOTHING ABOUT THE CARS THEY SELL! . Jay Scanlon never got back to me at all (great customer service, huh?) and someone from Lexus Corporate called and told me they were NOT going to reimburse me. So after 14 years of customer loyalty, not only to Scanlon Lexus and Lexus, Inc. I went and bought a Jeep. So if you are into a high pressure sales pitch and LOUSY CUSTOMER SERVICE FROM THE SERVICE WRITER TO LEXUS, INC., by all means buy a Lexus. The dealership nor Lexus, Inc. does NOT stand behind their vehicles......so much for spending over $150K dollars on Lexus' over a 14 year period! Never again! More

Great Experience. Marcus was great to wok with. He was sincere and had my interest in mind. Love the L/Certified LS460. Highly recommend!!! Jason in finance got me a g Marcus was great to wok with. He was sincere and had my interest in mind. Love the L/Certified LS460. Highly recommend!!! Jason in finance got me a great interest rate....thank you! More

Great Seller Marcus walked so hard to gave us the best experience buying a car. The car Is amazing Thank you so much! No other dealer is like them. Marcus walked so hard to gave us the best experience buying a car. The car Is amazing Thank you so much! No other dealer is like them. More

Best help ever I was stock with santandar with a big debt and a lot miles vehicle thanks Marcus and finavial team now im driving a brand new 2018 car with only 25 do I was stock with santandar with a big debt and a lot miles vehicle thanks Marcus and finavial team now im driving a brand new 2018 car with only 25 dollars increase on my monthly payment .. super happy with lexuz of fort myers thanks!! More

THE BEST PLACE TO BUY A CAR ⭐️⭐️⭐️⭐️⭐️ I am very happy with you guys. When you visit that place your feeling like important person and it’s because they try us like important for them. Than I am very happy with you guys. When you visit that place your feeling like important person and it’s because they try us like important for them. Thank you so much Marcus for all your help and patience. The same with Jason. I enjoy my car and I found what I really need. Everyone are happy in home and that is important too. God bless you MARCUS & LEXUS SCALON. ??????????😇 More

Customer Service "What" The old soft shoe. Bought my car in for a clanking noise and high pitched screel on acceleration. On initial test service writer this never happens with Lexus and would Bought my car in for a clanking noise and high pitched screel on acceleration. On initial test service writer this never happens with Lexus and would not allow me to drive the car so I could duplicate the noise. Car also makes a loud clanking noise. Said they would at least take a look at it. New I was doomed by the writers (Lexus holy than now attitude) that this would go no where, i was right. Got the old typical of vehicle routine. Did it argue, waited for the customer follow up servey. Didn't expect this, but never got one. I guess with the writers bias I should have expected this. I fixed the clanking noise my self. Broken clip being the pad. Very is fix. The screel seams to be a bearing noise, but I have a neighbor that has a lift in his garage. I will be able to figure this one out as well. I really should not have to diagnose Lexus issue on my own. This is why we take it to the dealer. Common knowledge is when they don't want to spend the tine diagnosing or looking into something it does not exist. You would expect better of them. Especially Lexus...there are other dealers in the area as well as Toyota. They certainly can change oil and handle other related services at a lower rate. Maybe you should check them out. Scanlon does not care........... More