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Scanlon Lexus of Fort Myers

Ft Myers, FL

4.7
611 Reviews

14200 South Tamiami Trail

Ft Myers, FL

33912

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Showing 611 reviews

January 20, 2020

EXCEPTIONAL CUSTOMER CARE I TOOK MY VEHICLE IN FOR A REGULAR SERVICE AND MY CUSTOMER CARE REP IS ALWAYS GREAT. TODAY THE DEALERSHIP WENT A STEP FURTHER FOR ME WHICH WAS AMAZIN More

by judyinswfl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Smith, Robert Bush
Jan 24, 2020 -

Scanlon Lexus of Fort Myers responded

Thank you so much for the review, Judy! We appreciate you taking the time to give us feedback regarding your experience. Although you're busy, please visit again soon!

January 11, 2020

Poor service Bought preowned car, found several functions not working, told we don’t check everything, what does that mean? Stand behind what you sell. Now it will More

by Nelson8225
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacob, William Smith, Paul Lombardo
Jan 14, 2020 -

Scanlon Lexus of Fort Myers responded

While we aim for five-star service, we appreciate the two-star review. We pulled your paperwork to make sure you had the opportunity to purchase extended vehicle protection. We did offer it to you, and you declined it. It has been more than a month since your purchase in November, so we can't be sure that the items you mentioned didn't become an issue after your purchase. When we did our inspection, there is no mention of headrest malfunctions from our certified technician. If you had any questions or concerns about how the vehicle was working, that should have been addressed when you demonstrated the vehicle. A 2013 Mercedes S class has close to 150 button functions, so quite a bit can go wrong with this particular seven-year-old vehicle. This is why we always recommend extended vehicle coverage to protect your investment at purchase.

Jan 14, 2020 -

Nelson8225 responded

As you know, I came back with the car a few hours after I picked it up. We had several issues, one that you ordered a part for. When I came back to have the part installed I told the Servvice Advisor about the countour seat function and rear headrests - he said they would look at them - after he did he said there was nothing the dealership would do and they can not be expected to check everything. So let's get the story right, I was told the car had been inspected and "everything" was working as designed. Why can't you guys just do the right thing?

January 09, 2020

Scanlon Lexus Is a best in class organization. At every turn they strive to give their customers a first class experience. Would highly recommend this dealership. More

by arniestrang
Recommend Dealer
Yes
Employees Worked With
Drew Williams, Robert Bush
Jan 24, 2020 -

Scanlon Lexus of Fort Myers responded

Thank you so much for the review! We hope to see you again soon!

December 03, 2019

Purchased a pre-owned car I was pleasantly surprised when I entered the dealership. I had called on a car that I was interested in and the salesman Mike M. promptly returned my More

by Tony S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike M., Dan C. ( Scanlon Auto Group)
Dec 07, 2019 -

Scanlon Lexus of Fort Myers responded

Thanks for the review, Tony!

November 15, 2019

Our NX300 had its 5000 mile service, today. The Scanlon experience was expeditious and exceeded our expectations. We found our service consultants, Keith and Jake, friendly, knowledgeable and very accommod More

by trkreft
Recommend Dealer
Yes
Employees Worked With
Keith Ullberg, Jacob Ellis
Nov 15, 2019 -

Scanlon Lexus of Fort Myers responded

Thanks for the review! Thank you for choosing Scanlon for your servicing needs. We appreciate your feedback and will give the associates you dealt with your feedback as well. Hope to see you again soon upon your next service visit!

November 11, 2019

Honesty and integrity Recently purchased a new rx350 with the assistance of Brent Stivers on 11/8. He was awesome to work with. He listened to what I was looking for which More

by Ron M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Stivers
Nov 15, 2019 -

Scanlon Lexus of Fort Myers responded

Thanks for the review, Ron! Happy to hear our sales associate Brent was courteous and provided great customer service during your car-buying process and was able to locate the money from your trade-in. We hope you choose Scanlon for any of your servicing needs and we hope you're enjoying your RX350!

October 21, 2019

Very difficult to work with Not having a Lexus dealership near me, I bought my Lexus at Scanlon, Ft. Myers. My purchase experience with Henry couldn't have been better and I love More

by Kateky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Henry, Keith Ullberg
Oct 26, 2019 -

Scanlon Lexus of Fort Myers responded

Hi Kateky, the standard Lexus policy for loaners is for a service that is longer than four hours to complete. For example, for a tire rotation service visit you would not get a loaner from Lexus, this would be a dealership accommodation. We here at Scanlon try to make it better than what the factory provides. If we have a loaner become available after the services that take at least that long, we notify our guests that would like one. We always go beyond what Lexus requires in an effort to show exceptional service.

September 14, 2019

Frank Smith the Best I’ve had occasion to work with Fran Smith over the years and have found him to be one of the most personable, helpful and knowledgeable salesperson/sa More

by Scott A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Smith
Sep 20, 2019 -

Scanlon Lexus of Fort Myers responded

Thanks for the review, Scott!

September 12, 2019

Excellent Experience Very Nice Service Ian Paton came to my husband and I’s rescue immediately while looking at the car we wanted for a while now. He was very straightforward with us and st More

by Kaylynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian Paton
Oct 28, 2019 -

Scanlon Lexus of Fort Myers responded

Thanks so much for the review, Kayl.ynn! We will give Ian your feedback, hope to see you again soon!

September 05, 2019

Excellent, courteous, efficient & knowledgeable The Lexus service representative was extremely courteous, efficient, and knowledgeable, and the resultant service on my 2016 RC 350 F Sport was excel More

by RL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glen Conway
Sep 07, 2019 -

Scanlon Lexus of Fort Myers responded

Thank you for taking the time to review us! With every service, we provide a complimentary wash and vacuum. Thank you for choosing us for any of your servicing needs!

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