Sayville Ford - Service Center

SERVICE IS AWFUL!!I would give them Zero stars if I SERVICE IS AWFUL!! I would give them Zero stars if I could, I brought in my Brand New Ford raptor for a Safety Inspection (bought it out of state). T SERVICE IS AWFUL!! I would give them Zero stars if I could, I brought in my Brand New Ford raptor for a Safety Inspection (bought it out of state). This is basically the lights, blinkers, horn and seat belts, Its cost is 10$. 12/15/20- I showed up to get the Safety Inspection and asked them, how long will this take, I was told 30 Minutes Max!! Two hours later I was still the only one sitting in the waiting room, when I finally saw the service writer and asked about my truck, he said "let me check" , turns out it was sitting in the parking lot, they had not touched it, he told me "they went on break at 2:00 and that was the issue. I arrived at 1:10 (+30 MAX) 1:40 thats well before 2:00 ??? Why should a break at 2:00 mattter. They have no interest in taking care of the service clients, find another dealer (for warranty work ) and local shop to do routine maintenance . I went to my local shop and had the Inspection done in and out 10 minutes! **** UPDATE- I received a call from the Service manager, and he apologized for the experience. The VP also reached out via Email to apologize. The follow up was greatly appreciated and I understand that people and businesses can have off day, but it does not change my experience. The Service manager explained some of the issues and agreed it was not acceptable and offered to make it up to me with my first oil change IF I decide to give them the business. More

Brought my 2018 explorer in for Service under warranty, Brought my 2018 explorer in for Service under warranty, a back seat issue wasn't working properly . After there evaluation they come to the conclu Brought my 2018 explorer in for Service under warranty, a back seat issue wasn't working properly . After there evaluation they come to the conclusion that I close the seat with the seatbelt still attached. So they found that the seatbelt was tangled up and that was the reason why my seat would not close properly . So the service issue wasn't covered due to operator error . After having my truck for the whole day I picked up the truck try the backseat operation the same results not working the same way I brought it in . Show the service advisor and the mechanic it's still not working the same way I brought it in after you charge me their response was oh will have to look at it again and there might be more charges because of the seatbelt. It's quite apparent that the seatbelt was not the issue they do not want to stand behind their product. The service manager Dimitri does not even want to get involved.. don't ever go to this dealership they are not customer friendly More

Service is awful. Made an appointment last week to get recalls fixed on my Car and oil changed. Only to show up to find out they don’t have the parts and need to order them. Sayville ford sent 3 confirmat recalls fixed on my Car and oil changed. Only to show up to find out they don’t have the parts and need to order them. Sayville ford sent 3 confirmation emails on what was to be done then to hear they don’t have any of the parts needed is a big waste of time and frustrating. My 1st time dealing with sayville ford and never will again. More

Negligence may be the best word to choose when talking about sayville ford. The first and only service I ever received here ended with damage to my vehicle and a very unapologetic service manager who comp about sayville ford. The first and only service I ever received here ended with damage to my vehicle and a very unapologetic service manager who compared the damage cause by his technicians to me hitting a pothole. This will be my last trip to sayville ford and my last ford car purchase because ford corporate told me that they have no bearing over dealerships and that they can do nothing to regulate the actions of sayville ford. Upon trying to “repair” the damage sayville ford caused new damage and did a poor job fixing what they had already caused. More

DO NOT Buy the extended warranty they will NOT honor IT SCAMVILLE FORD... They will NOT honor the warranty I got scammed into purchasing with my vehicle... The Service Women are RUDE and disrespectful. IT SCAMVILLE FORD... They will NOT honor the warranty I got scammed into purchasing with my vehicle... The Service Women are RUDE and disrespectful. I was Scammed into buying extended warranty - They say it covers everything however they charge you to diagnose it. What a JOKE! DO NOT GET any extended warranty through them... SCAM waste of $3,000. I had multiple issues they wanted to charge me $176 for each issue to diagnose and won’t know if it’s covered under the warranty until AFTER they pull apart the car. So basically $1000+ bill no matter what because they won’t honor the warranty. Of course close to the end date of warranty I brought it in to get fixed- a few issues happened, first off They want to charge me $176 per issue to diagnose before letting me know if under warranty, second they won't KNOW if it's covered until they pull the car apart... I feel so scammed that the salesman almost forced us to buy the "extended warranty" we bought the best one. Also BEWARE they won’t tell you if you have a warranty... and if you lay out money to fix good luck trying to get a refund for an item that is covered under warranty. My door handle broke off payed $500 to get it fixed-husband freaked when I got home says we have warranty. Sayville never mentioned the warranty I had to search my paperwork and Prove I had a warranty. Save yourself don't buy or fix a car here. They are a scam and dishonest, The service department representatives were very RUDE and condescending. I will NEVER buy a car here again actually I’ll DONE with FORD period. After a lifetime Ford customer this finally did me in. I feel so scammed and violated. DO NOT Buy the extended warranty they will NOT honor IT More

I had a great experience buying my 2020 Ford Escape 10/26/20 with Chris Ambrico, I felt he listened to me and very attentive 10/26/20 with Chris Ambrico, I felt he listened to me and very attentive More

Kenia is the professional. She has the utmost intention of being courteous towards the customer and she delivers 100%. One of the reasons I come to Sayville for my service needs is because of of Kenia. She of being courteous towards the customer and she delivers 100%. One of the reasons I come to Sayville for my service needs is because of of Kenia. She truly is an asset and I don’t doubt that my experience there would be different without her. More

Me and my mom leased our first car here a couple years ago. Whenever I need service I ALWAYS request Kenya. I could go for hours saying how Kenya is an amazing addition to your team. She is an absolute pl ago. Whenever I need service I ALWAYS request Kenya. I could go for hours saying how Kenya is an amazing addition to your team. She is an absolute pleasure to work and truly knows that customer service is the NUMBER one thing by her actions. She is a such a good person and always goes above and beyond. Let’s face it, no one really likes getting their car serviced but having an amazing employee really makes it. Ford is lucky to have HER. We come back because of her. Wish she could get employee of the month every month. Thank you Kenya! More

Horrible service, 50k 19 f150 5.0 ford rattles on aceleration after 4k miles and that is alledgely normal. First and last Ford after 50 years. It's been there 6 times for the same thing.everyone hea aceleration after 4k miles and that is alledgely normal. First and last Ford after 50 years. It's been there 6 times for the same thing.everyone hears it but can't fix it. More

Easily scheduled my appointment to have maintenance performed on my 2018 Ford EcoSport, received a warm welcome when I arrived, car returned ahead of schedule and nice and clean. Kenya is always a ple performed on my 2018 Ford EcoSport, received a warm welcome when I arrived, car returned ahead of schedule and nice and clean. Kenya is always a pleasure to do business with! More