Sayville Ford - Service Center

Excellent customer service with scheduling and completing the work orders. I bring my personal cars and company cars to this dealership. There is a dealership closer to my home but I prefer Sayville's dealer the work orders. I bring my personal cars and company cars to this dealership. There is a dealership closer to my home but I prefer Sayville's dealership for my car and truck needs. More

I bring my car in on 4/4 all I wanted was an inspection and to have a piece of weatherstripping replaced. I was talked into over $2000 worth of additional service. They said I could wait for the car it wou and to have a piece of weatherstripping replaced. I was talked into over $2000 worth of additional service. They said I could wait for the car it would only take a few hours. I decided to go to work instead. I get a call at the end of the day and I am told they were so sorry but the weather stripping was ordered wrong. The right piece would be in the next day. All the other work was done. Not to worry the correct piece would be in tomorrow. 4/5 I get a call at the endo of the day saying the piece never made it but it would be in first thing in the morning. 4/6 I call at 2ish to find out the status. I am told its in the back. I tell them if they hadn’t started don’t do it. I just want my car back. Losing my car for 3 days for weather stripping is ridiculous (especially a piece that they said I don’t really need when they ordered it.) They say don’t worry it will be done by 4pm. I get a call at 345 and guess what? They just found out the piece was broken. I said forget it. I don’t want it anymore. I am coming to pick up my car. I spend 10 minutes waiting while they try to find my keys that the “misplaced”. I pick up the car drive done the block and there is something clearly wrong with my car. It smells like coolant and its running like crap. I drop my car off and pick up a loaner. They tell me that when they changed the spark plugs they must have cracked one. They never addressed the smell. 4/8 I finally have my car back. It still smells. I barely use it over the weekend but the smell never goes away. On Sunday the overheating warning comes on. 4/11 I make arrangements to bring my car in. I told them what was going on. On my way there the overheat light comes on. Its clear the car is not drivable. They arrange to have it towed. 8:45 I am told it will be 1-1.5 hours. My car didn’t get picked up until almost 1. They put me in a loaner and guess what? The car has a flat. I bring it back and they put me in another beat up car that drives like crap. Tell me the tank is full bring it back that way. Tank is only 3/4 full. 4/12 I get a call. Your not going to believe this. The smell of coolant is a complete coincidence to your car overheating. Nope. That had nothing to do with it. Clearly the ace mechanic that cracked the spark plug couldn’t possibly have damaged the pump. It’s the pump that went. The pump was working fine when you picked up the car so it clearly happened after then. What a joke. Clearly no one here cares. Sloppy work all around. They should be embarrassed! Ive bought 5 vehicles there in the past few years and they service all of them. This will be the last time. More

Absolutely the best service department I have ever dealt with and I’ve owned many vehicles Diana is extremely capable and very pleasant person to deal with. Also: Colin was very helpful in setting up my For with and I’ve owned many vehicles Diana is extremely capable and very pleasant person to deal with. Also: Colin was very helpful in setting up my FordPass account. Thanks to all!! More

Great dealership. Very professional and helpful, and the team gets the job done! Went there for routine service and they also fixed an alignment issue with my truck. Will definitely be coming back, they are team gets the job done! Went there for routine service and they also fixed an alignment issue with my truck. Will definitely be coming back, they are dependable and I trust them. More

After an absolutely horrible experience with the women After an absolutely horrible experience with the women at their customer service desk, I should have known something would be wrong. I have a 2018 F After an absolutely horrible experience with the women at their customer service desk, I should have known something would be wrong. I have a 2018 Ford F-150 Platinum, that I bought only a year ago. I got the extended warranty that I pay monthly for that is supposed to include a rental car from ANY Ford dealership when the car needs service. The trucks modem didn’t work from day 1 but no one had a rental car and I have 2 kids, so I need a rental vehicle if I am going to bring it in. They told me At Sayville ford that updating the sync would fix it. It didn’t which, the women on the phone at ford pass told me a year ago. They had my truck here for 2 days and literally did absolutely nothing except turn off the check engine light and replace valve cover which should be covered under the warranty. Then had the audacity to charge me for work done “because the mechanic needs to be paid” which is what the warranty covers! I had to argue down the charge to $80 for updating the sync system that I didn’t need updated, but the women at customer service told me she wouldn’t give me back the vehicle unless I paid her. They actually caused more damage to the truck by not tightening anything they touched, as you can see by the photo they left the hose loose and the turbos stopped working and left me on the side of the road 3 days later. They left nuts and bolts under the hood that were rattling as I drove home as well! I pay monthly for a warranty and this should have all been fixed and covered. We will probably need another vehicle that has 3 rows in the next year. I like to support American made vehicles and companies and the absolutely horrible service from this dealership has me reconsidering that! Don’t go here unless you just want to spend hours arguing and then bring home a more broken vehicle then you dropped off! More

I am appalled by the service I received when I took my car to this dealer for a routine maintenance (oil change, tire rotation) and 2 small issues on the vehicle. I dropped my car off at 8 am and had no c car to this dealer for a routine maintenance (oil change, tire rotation) and 2 small issues on the vehicle. I dropped my car off at 8 am and had no correspondence from my service advisor John Turano the entire day on the status of my car. I was not given any guidelines on when my car would be done. When I called to pick up the car later that day, john had left for the day and I was told he did not finish the paperwork so i could not get my car. I had to reach out to him again 8:30am the next day to get an update on my car for them to tell me there was no issues with my car but yet it was still not ready. i call the general service line a couple hours later john had gone to lunch and still no update on my car. I have never had a oil change and tire rotation take over a day to complete. finally my car was "ready" @ 1pm. The issues with my car was 1 with USB port in the car not working and 2 there is a leak in my tire. John did not give me any update on this but sent me an invoice that there weren't problems and they didn't do anything to fix the issues after it being there for over a day. when I explain to him again that this has been going on for months I've tried multiple cords in the port it doesn't work he said again it's my cord that's the issue. At this point I go to the dealership to see the car and speak with a tech before I pay the invoice because I'm weary of the service on the car. When I arrive at the dealership, john is immediately hostile and rude insisting I keep going back and forth with him I don't understand what he's saying and I need to pay the bill for the invoice. I explained I wanted to see the car with a tech before i pay the invoice. He begins to raise his voice at me insisting i need to pay for the oil change now and we're going to sit in his office and talk with the doors closed. This made me extremely uncomfortable the way I was spoken to. I backed away from him and said no I want to see the car I don't appreciate the way you're talking to me I would like to deal with a manager going forward you're making me extremely uncomfortable. he finally goes to have someone retrieve my car. The tech was very nice and showed me the usb was working now. He explained to me that he also has the same car as me and has the same issue I was having it's a universal ford issue not the usb port or the cord. I greatly appreciated the tech's kindness and explanation after I was spoken to like an idiot woman by my service advisor. I then did a walk around of my car to realize my tires were never rotated because the tire that I stated has a leak was never moved. It was the only tire on the car with curb rash so it was obvious to spot the tires were not rotated. John argued the invoice says it was done so it had to be done. He checked in the back and it was confirmed they were not rotated and it needed to be taken back again. The oil life setting in the car was also not reset which made me have to check the dip stick if the oil in the car was even changed. There was no updated service sticker in the car as well. It was very suspicious of what my car was doing at the dealer when it was there from 8am the prior day. I will not be bringing my car for service at this dealer again. No one in the customer service industry should behave like my service advisor did. More

had some issues with my car. called and spoke with Diana in service. she said i can bring it rite in. she called me with the diagnoses and had it repaired and completed before estimated date. she called an in service. she said i can bring it rite in. she called me with the diagnoses and had it repaired and completed before estimated date. she called and kept me posted on progress with repair and parts. when she call to pick up car everything was ready for me . during this time i felt she really cared and was multitasking with other co workers and customers. Diana gets it and she an asset to the dealership. thank you Robert kral More

Diana in the service Dept is very professional and always updates me on repairs. I pass several Ford Dealers on my way to Sayville Ford! updates me on repairs. I pass several Ford Dealers on my way to Sayville Ford! More

Professional, friendly and knowledgeable. The staff is always reliable. You can always depend on them. always reliable. You can always depend on them. More