Sayville Ford - Service Center

Unbelievable service. I called looking for an appointment- they didn’t have anything until the week after. They called me back a few minutes later that something had opene I called looking for an appointment- they didn’t have anything until the week after. They called me back a few minutes later that something had opened up and I came right down. Michelle put me in her personal loaner, they diagnosed my wheel bearing and repaired it in under 24hr. 5* I bought from here and I won’t service anywhere else. More

Thank you George Van Glam for taking care of the problem with my mirror.that is why .when I decided to buy another truck I came back to sayville ford they treated me great 44 years ago with a problem I had with my mirror.that is why .when I decided to buy another truck I came back to sayville ford they treated me great 44 years ago with a problem I had thank you. More

I came to sayville Ford to service my vehicle. I had George V. As my service representative. I was very impressed and well taken care. George went above and beyond to make sure my experience was I had George V. As my service representative. I was very impressed and well taken care. George went above and beyond to make sure my experience was the best it could be. I appreciate all his help and will DEFINETLY be coming back to work with him. Thank you George! Your the best! More

Sayville Ford had someone drive the loaner to my house, drive my car to the dealership for the recall repair to be completed, then return my car three hours later. This new pick up service is wonderfully drive my car to the dealership for the recall repair to be completed, then return my car three hours later. This new pick up service is wonderfully convenient and by far more preferable to my usual waiting at the dealership. Talk about excellent service! Wow! More

I have been coming and going in Sayville for 20 years. And every time i go back for a car or service its always been absolutely great. This place has great employees. Diana M.. and John U. Was a deligh And every time i go back for a car or service its always been absolutely great. This place has great employees. Diana M.. and John U. Was a delight to deal with. Best service I’ve ever had in my 50 years. James S in the parts department knows everything you need. Perfect place for all your card needs. Thank you Sayville Ford. More

After many problems with the service department in the past, George was a dream to work with! He got my issues resolved and went above and beyond to make my experience a stress free one! Thanks George! past, George was a dream to work with! He got my issues resolved and went above and beyond to make my experience a stress free one! Thanks George! More

Special thanks to Rob and Conner for a quality and quick oil change! I'll be back for the next one. oil change! I'll be back for the next one. More

George V was my service advisor for an inspection. George was awesome and kept me advised at what was going on. Truck went in right away and was done in no time. Sayville ford was able to get the truc George was awesome and kept me advised at what was going on. Truck went in right away and was done in no time. Sayville ford was able to get the truck in the day I wanted. Good service is the reason I stick with Sayville ford. More

Rob giordano who assisted me set up my appointment and greeted me when i arrived. He then did a once over of my vehicle and noticed my inspection was up. He was so kind and helpful and offered to do my greeted me when i arrived. He then did a once over of my vehicle and noticed my inspection was up. He was so kind and helpful and offered to do my inspection as well. I felt like i was family and due to this experience and customer service i will definitely be bring my future business to sayville ford. More

So I leased a $62,000 2018 Ford f-150 from Sayville Ford. After the 3 year lease, I purchased it from them, along with a bumper to bumper warranty. At lease and purchase, I was guaranteed to have a loaner ca After the 3 year lease, I purchased it from them, along with a bumper to bumper warranty. At lease and purchase, I was guaranteed to have a loaner car if the car needed drop off service. I have been having my service done exclusively at Sayville Ford for the life of the car. I have noticed a gradual drop off in customer service in my experience with them. Especially the layoffs of key employees sighting “pandemic reasons”. Recently I called for service as I’ve been having a noise coming from the front end and needed to make an appointment. I pressed the prompts to direct me to service no one answered and was told to leave a message with my name and number and they would return the call the same day. They didn’t, and, they didn’t call me the next day. I called them and got the reception and asked if there was a reason why service doesn’t answer the phone? She proceeded to direct me to a service team member who was kind. He answered some of my questions and redirected me to completing my appointment….. except no one answered and I had to again leave a message. No one calls me back. Now I again have to call back and complain about their lack of customer satisfaction. I was finally connected to a service appointment agent and told her that I would need a loaner vehicle. I was told that one wouldn’t be available until December. I asked why so late and was told that Ford corporate took away their cars and didn’t give them back. I asked if they could drop me off and pick me up as the car needed to be left there. The answer was no. I live 15 miles from the dealership. I am completely dissatisfied with Sayville Ford and will stop patronizing this business. Word to the wise. Think before you purchase. The wrong dealership will just give you headaches. At the time of my purchase, Sayville Ford had the best ratings on this site. Not anymore as they are on a steady decline. More