Sayville Ford - Service Center

Picked up my new 2010 F150 from them,and love my truck.BUUTT the service department dosn't have a clue about customer service.Other than not returning MULTIPAL calls,there's the issue of having to b truck.BUUTT the service department dosn't have a clue about customer service.Other than not returning MULTIPAL calls,there's the issue of having to bring the truck back to them, 2 and 3 times to fix a problem. Maybe it's because it I have an extended warrenty and the'er not making top dollar,or they don't have the proper people to handle the work.I've called the Sayville Six times since Feb about my remote start and have not herd from the dealer, and it's June. More

Please do not have your car serviced here. I brought my Ford Taurus in for an antifreeze/coolant flush and they put the wrong antifreeze in my car. Cars are antifreeze specific these days and the wrong col Ford Taurus in for an antifreeze/coolant flush and they put the wrong antifreeze in my car. Cars are antifreeze specific these days and the wrong color coolant is corrosive to plastic engine parts and gaskets (by the way half of the radiator is plastic). One would think that a Ford dealer would at least use what FOMOCO specifies, had I left the coolant in the engine I would have had costly repairs sooner or later. I did call Ford Motor Company and they were very surprised that green coolant was used in my car rather than yellow, afterall it says YELLOW ONLY right under the filler cap. Unfortunately it does'nt end there, while my car was in for this service I was told that my brake fluid was cloudy and they reccomended a flush. I decided that I would wait on this procedure and check it for myself. As I drove home I noticed that the brake pedal was soft almost to the floor when depressed, when I got home I opened my hood and first saw the green antifreeze then I went over to the master cylinder (the thing that holds the most important fluid-brake fluid)only to find it near empty. I do alot of auto maintenance myself, a driveway mechanic. I am under the hood of all my cars two to three times a week and forever checking fluids. I topped off the brake fluid two weeks ago and it never needs much. Apparently the mechanic who serviced the car pulled some brake fluid out to check it and tell me it need be flushed, and never filled it back up. It's a good thing my brakes did'nt fail so I could be here to warn of this dealerships practices. This is sheer negligence. If you value your safety please have your car serviced elsewhere More

I am writing to express my appreciation for the service I received at Sayville Ford. My mom had driven up from Florida to visit me and her vehicle had broken down a few days before she was due to drive back received at Sayville Ford. My mom had driven up from Florida to visit me and her vehicle had broken down a few days before she was due to drive back home. I contacted Sayville Ford service to see if they could take the vehicle in for repair on short notice. The service department was extremely courteous and accomodating to both me and my mother. They had us bring the vehicle in on an emergency basis. Having dealt with other service departments, I understood that bringing in the car on an "emergency basis" meant that they would reach your vehicle when they had an opportunity. I was astonished at how quickly Sayville Ford was able to get my mom's vehicle in the shop, they were extremely understanding to her situation and did everything possible to accomodate her in every possible way. The service consultant was professional and knowledgable when we dropped off the vehicle and was in constant touch with us to let us know what the diagnosis was and exactly what needed to be done to repair the vehicle, when we could expect it to be completed as well as what the cost would be. Neither my mother or I are knowledgable when it comes to vehicle repair and the service consultant was patient and detailed in explaining everything to us. I just wanted to express my sincere thanks to the entire Sayville Ford Service Department for the courteous, expeditious and professional treatment which was extended to both me and my mother. I will be in the market shortly for a new vehicle and due to the exceptional service I experienced at Sayville Ford I will be visiting Sayville Ford sales to look at purchasing a new Ford vehicle. I always service my vehicles at the service department where I purchase and after seeing first hand how Sayville Ford service operates, I would be very happy to deal with them. Thank you again. Great job! More