Sayville Ford - Service Center

FANTASTIC EXPERIENCE WITH DIMITRI!!! Once again Dimitri was an intelligent, polite writer in Service! He should really be in management at Sayville Ford! Just a thought. Thanks for bein Once again Dimitri was an intelligent, polite writer in Service! He should really be in management at Sayville Ford! Just a thought. Thanks for being you Dimitri :))) More

Always a great experience I always go to sayville Ford for my maintenance. Today I got an oil change and tire rotation. I was in and out within 30 minutes, start to finish. Dim I always go to sayville Ford for my maintenance. Today I got an oil change and tire rotation. I was in and out within 30 minutes, start to finish. Dimitri is the best! More

Oil change and tires Dimitri is amazing he always goes above and beyond!! He found us the best deal in a new set of tires and also advised us of other work that needed to Dimitri is amazing he always goes above and beyond!! He found us the best deal in a new set of tires and also advised us of other work that needed to be completed! More

Good dealership Great dealership thanks to the customer service, always eager to help, never have me waiting. Nice to have mechanics who know what they are doing! Hig Great dealership thanks to the customer service, always eager to help, never have me waiting. Nice to have mechanics who know what they are doing! Highly recommend this place for fast and reliable service to my truck. More

Wonderful Service Advisor Kudos to Sayville Ford for hiring people with true Customer Service skills. I can not say enough good things about Kenya, my Service Advisor. She was Kudos to Sayville Ford for hiring people with true Customer Service skills. I can not say enough good things about Kenya, my Service Advisor. She was professional, knowledgeable, and caring. Kenya took the time to go over everything in detail and answered all my questions and addressed my concerns. She kept me up to date on the repairs and notified me promptly when my car was ready to be picked up. She is an asset to your company! More

Service Dept I took my 2016 Ford F-150 for a oil leak and factory recall issues to be taken care if and they had my truck for 4 days and they damaged my tow hitch I took my 2016 Ford F-150 for a oil leak and factory recall issues to be taken care if and they had my truck for 4 days and they damaged my tow hitch and Service director Chris Ambrico refuse to investigate it and and completely denied responsibility for it and he told me leave. He was very rude to me and he called the police on me to leave, when the police came they saw the damage that was done and they even said we had received several complaints like this from Ford Customers being mistreated and refused to accept responsibilities for the damage done to their vehicle. Very poor customer service and I was totally disappointed. This is my experience with this Sayville Ford dealership. More

Extremely satisfied with my service experience I just started bringing both of my vehicles to Sayville Ford for servicing for almost a year now. Every time i bring my vehicles for service, I walk o I just started bringing both of my vehicles to Sayville Ford for servicing for almost a year now. Every time i bring my vehicles for service, I walk out feeling extremely satisfied and content with the way my service advisor Kenya Augustin has treated me and also the mechanics and staff. Kenya Augustin is very professional, courteous, keeps me updated with my concerns with my vehicles, the list can go on. She is one of the nicest, sweatest, caring, HONEST service advisor I have ever come across. Another characteristic i appreciate about Kenya Augustin is that she is a Christian and DOES NOT LIE, whether you are ready for it or not. She makes sure that all of your needs are met before leaving the facility. If you have a Ford and live near the Sayville area, I would highly recommend that you go and see her. I promise you she will take great care of you and your vehicle. The mechanics and the advisors works together as a team there. That is another thing that i respect and appreciate when it comes to Sayville Ford. More

terrible customer service we have a 2016 ford escape. had the engine come on. made an appointment for service. dealer tells us 8:45am we bring car in. No one calls us the ent we have a 2016 ford escape. had the engine come on. made an appointment for service. dealer tells us 8:45am we bring car in. No one calls us the entire day. called them late afternoon to find my car was not looked at and will not be looked until tomorrow. today is tomorrow and it is late afternoon and my car is still not seen. they did not call us to tell us at all. after we called and wanted to speak to a manager. we are told manager will call back. here we sit waiting for the manager to call. terrible customer service. More