Sayville Ford

Worked with Jack twice in the past year, bothe times got be the best price possible on my trade and on my new vehicle, very knowledgable about any type if vehicle Ford makes, and operates quickly! be the best price possible on my trade and on my new vehicle, very knowledgable about any type if vehicle Ford makes, and operates quickly! More

This is the 4th vehicle that i have purchased from Jack Frost at Sayville Ford, and will continue to do buisness with Jack and Sayville for there professioanlism and Customer Care. I also currently have my Frost at Sayville Ford, and will continue to do buisness with Jack and Sayville for there professioanlism and Customer Care. I also currently have my vehicles services at Sayville. More

Jack was great. My family has only dealt with him when buying and leasing cars for your years. His knowledge of the brand is spot on. He makes buying a car painless. buying and leasing cars for your years. His knowledge of the brand is spot on. He makes buying a car painless. More

I recently was in the market for a new vehicle. I searched high and low for a mustang. Some of the options that I wanted we're not available in the standard packages. I went to Sayville Ford and me searched high and low for a mustang. Some of the options that I wanted we're not available in the standard packages. I went to Sayville Ford and met Bob Hope. He made something that seemed to be so complicated simple. We sat down and I built my own mustang. I was ready to wait months and if need be extend the lease I had on my fusion. He handled everything from start to finish. I could see he was listening because he made sure every little detail was handled. He called while we were waiting at least once a week to keep me updated. Bottom line, my mustang was there way sooner than I expected. Price, was to the penny what I was quoted. I never felt rushed or pushed into anything. They are a now pressure dealer. I told my grand kids they could have my mustang one day but I'm sure ill be back at Sayville way sooner than that to help them buy their own. I wouldn't go anywhere else to buy a car. Thanks Bob Hope. More

They never return phone calls and feed you bologna for answers. Nice till they hook you for business then they give you the business. I would never buy a Ford again, they are not a good representation of answers. Nice till they hook you for business then they give you the business. I would never buy a Ford again, they are not a good representation of American business and what it should stand for. Now I see why people looked to the other side of the ocean. More

I came to Sayville Ford looking to purchase a new F-150. When we came into the dealership there was a man at the front desk who we were told was the manager proceeding to slam a phone down he looked very an When we came into the dealership there was a man at the front desk who we were told was the manager proceeding to slam a phone down he looked very angry and unapproachable. While we were walking around the showroom he went to the side door and held it open as he smoked, the whole showroom smelled of cigerette smoke! This was very unprofessinal and disgusting! I am schocked to see such a thing go on in a place of buisness ! Me and my husband left and would not recommend anyone to go there. We purchased our new F-150 from Riverhead Ford and we love it! More

I traded in a 2010 Ford Edge for which I owed 15k on, for a 2012 Ford Explorer on May 31st 2012. After about 24 days I started receiving phone calls from Chase Bank telling I was late on my payment. I then c a 2012 Ford Explorer on May 31st 2012. After about 24 days I started receiving phone calls from Chase Bank telling I was late on my payment. I then called Sayville Ford asking why the trade in hasnt been paid for yet. They told the payment was presented to Chase but they have yet to "cash" the check. I then called Chase back, they told no payment has been received. We went back and forth for a week, until finally a payment was made on July 3rd 2012, over 30 days late. On top of this when I purhcased the vehicle I told the salesman I wanted heated seats. According to the sticker on the vehicle it had the "comfort package" with leather seats, we of course assumed it had heated seats and so did the salesman, we of course never checked for that feature in 90 degree temps until 2 days later. I then called the salesman back who was surprised to hear that. He checked with Ford only to find that the vehicle had a package that excludes heated seats with leather, package 402a, which neither us knew existed. I let that go but looking back should have pursued harder to get Sayville Ford rectify this issue. I then completed a survey ripping into Sayville Ford and its lack of customer service and professionalism. I then received a phone call from the Sales Manager named John, he left me a message without an extension and his last name was not recognized so I left a message with a manager named John at the dealership asking for someone to call me back, of course NOBODY DID. I then received a letter from Ford apolgizing but at that time the bill wasnt yet 30 days late. This story isnt over yet.... More

Picked up my new 2010 F150 from them,and love my truck.BUUTT the service department dosn't have a clue about customer service.Other than not returning MULTIPAL calls,there's the issue of having to b truck.BUUTT the service department dosn't have a clue about customer service.Other than not returning MULTIPAL calls,there's the issue of having to bring the truck back to them, 2 and 3 times to fix a problem. Maybe it's because it I have an extended warrenty and the'er not making top dollar,or they don't have the proper people to handle the work.I've called the Sayville Six times since Feb about my remote start and have not herd from the dealer, and it's June. More

This dealer is price competitive but does not pay attention to details. The salesperson was not familiar with the vehicle specifications or options. I knew more about the car then they did. Then came attention to details. The salesperson was not familiar with the vehicle specifications or options. I knew more about the car then they did. Then came the pressure to close the deal "if you sign right now...." I Told them I would take it and I was glad I did. When I got home I discovered that the car I looked at actually was missing important options. In addition, the salesgirl said the color I wanted was not available until I spotted 2 cars on the lot with the color and interior I was looking for. Finally they said the car I wanted was available and equipped with cooled seats and neither statement was true. So for me a car is a major expense and I expect my dealer to be an expert on the product. As for price I will admit Sayville is pretty good but their "if you sign right now the price is $xx,xxx" was infact reduced over the phone by $900 the following day. Sure that sounded pretty good but I was really put off by the mistakes and misinformation given by the salesperson. I ultimately paid about $400 more at another dealer on a $40k vehicle but I am 100 percent confident it is exactly as represented. Bottom line is these guys are aggressive and will probably give you the best price. However if you are picky like me you will be better off finding a dealer that has detail oriented experts who know the products inside and out. Today's vehicles are incredibly complex so do your homework. This is also why I chose Ford. Their vehicles offer the best and most useful features and the quality is excellent. More

Horrible follow up from staff. The only one who did follow up with us was our salesperson, who really did not have much power to do much. Car was delivered filthy, and it seemed that the car was not ch follow up with us was our salesperson, who really did not have much power to do much. Car was delivered filthy, and it seemed that the car was not checked out by their service department. When our car was delivered to us, it was filthy on the inside- crackers under the seats and the upholstery needed a cleaning. Also, the radio had a horrible crackling noise, that when we took it back to the dealer was informed would not be fixed, because it was because of the aftermarket sunroof, which came with the car and was not installed or caused by us. After 3 months and an expired temporary registration, still have not received official paperwork from the DMV. Also when you call there people do not return phone calls in a timely manner unless you contact someone from upper management. Overall poor experience, would recommend taking business somewhere else. There are plenty of other ford dealers on long island where I am sure they take better care of the customer. More