Sayville Ford

After an absolutely horrible experience with the women After an absolutely horrible experience with the women at their customer service desk, I should have known something would be wrong. I have a 2018 F After an absolutely horrible experience with the women at their customer service desk, I should have known something would be wrong. I have a 2018 Ford F-150 Platinum, that I bought only a year ago. I got the extended warranty that I pay monthly for that is supposed to include a rental car from ANY Ford dealership when the car needs service. The trucks modem didn’t work from day 1 but no one had a rental car and I have 2 kids, so I need a rental vehicle if I am going to bring it in. They told me At Sayville ford that updating the sync would fix it. It didn’t which, the women on the phone at ford pass told me a year ago. They had my truck here for 2 days and literally did absolutely nothing except turn off the check engine light and replace valve cover which should be covered under the warranty. Then had the audacity to charge me for work done “because the mechanic needs to be paid” which is what the warranty covers! I had to argue down the charge to $80 for updating the sync system that I didn’t need updated, but the women at customer service told me she wouldn’t give me back the vehicle unless I paid her. They actually caused more damage to the truck by not tightening anything they touched, as you can see by the photo they left the hose loose and the turbos stopped working and left me on the side of the road 3 days later. They left nuts and bolts under the hood that were rattling as I drove home as well! I pay monthly for a warranty and this should have all been fixed and covered. We will probably need another vehicle that has 3 rows in the next year. I like to support American made vehicles and companies and the absolutely horrible service from this dealership has me reconsidering that! Don’t go here unless you just want to spend hours arguing and then bring home a more broken vehicle then you dropped off! More

I am appalled by the service I received when I took my car to this dealer for a routine maintenance (oil change, tire rotation) and 2 small issues on the vehicle. I dropped my car off at 8 am and had no c car to this dealer for a routine maintenance (oil change, tire rotation) and 2 small issues on the vehicle. I dropped my car off at 8 am and had no correspondence from my service advisor John Turano the entire day on the status of my car. I was not given any guidelines on when my car would be done. When I called to pick up the car later that day, john had left for the day and I was told he did not finish the paperwork so i could not get my car. I had to reach out to him again 8:30am the next day to get an update on my car for them to tell me there was no issues with my car but yet it was still not ready. i call the general service line a couple hours later john had gone to lunch and still no update on my car. I have never had a oil change and tire rotation take over a day to complete. finally my car was "ready" @ 1pm. The issues with my car was 1 with USB port in the car not working and 2 there is a leak in my tire. John did not give me any update on this but sent me an invoice that there weren't problems and they didn't do anything to fix the issues after it being there for over a day. when I explain to him again that this has been going on for months I've tried multiple cords in the port it doesn't work he said again it's my cord that's the issue. At this point I go to the dealership to see the car and speak with a tech before I pay the invoice because I'm weary of the service on the car. When I arrive at the dealership, john is immediately hostile and rude insisting I keep going back and forth with him I don't understand what he's saying and I need to pay the bill for the invoice. I explained I wanted to see the car with a tech before i pay the invoice. He begins to raise his voice at me insisting i need to pay for the oil change now and we're going to sit in his office and talk with the doors closed. This made me extremely uncomfortable the way I was spoken to. I backed away from him and said no I want to see the car I don't appreciate the way you're talking to me I would like to deal with a manager going forward you're making me extremely uncomfortable. he finally goes to have someone retrieve my car. The tech was very nice and showed me the usb was working now. He explained to me that he also has the same car as me and has the same issue I was having it's a universal ford issue not the usb port or the cord. I greatly appreciated the tech's kindness and explanation after I was spoken to like an idiot woman by my service advisor. I then did a walk around of my car to realize my tires were never rotated because the tire that I stated has a leak was never moved. It was the only tire on the car with curb rash so it was obvious to spot the tires were not rotated. John argued the invoice says it was done so it had to be done. He checked in the back and it was confirmed they were not rotated and it needed to be taken back again. The oil life setting in the car was also not reset which made me have to check the dip stick if the oil in the car was even changed. There was no updated service sticker in the car as well. It was very suspicious of what my car was doing at the dealer when it was there from 8am the prior day. I will not be bringing my car for service at this dealer again. No one in the customer service industry should behave like my service advisor did. More

Marianna is awesome!! She rescued us from a terribly stressful situation! I will return every time to Sayville Ford and specifically to deal with Marianna! I will recommend her to anyone and everyone I stressful situation! I will return every time to Sayville Ford and specifically to deal with Marianna! I will recommend her to anyone and everyone I can!! Thank you so much!! More

had some issues with my car. called and spoke with Diana in service. she said i can bring it rite in. she called me with the diagnoses and had it repaired and completed before estimated date. she called an in service. she said i can bring it rite in. she called me with the diagnoses and had it repaired and completed before estimated date. she called and kept me posted on progress with repair and parts. when she call to pick up car everything was ready for me . during this time i felt she really cared and was multitasking with other co workers and customers. Diana gets it and she an asset to the dealership. thank you Robert kral More

Tony Aiello helped us purchase our 2021 Bronco Sport recently & was great help. Not pushy and worked out all the details prior to me arriving to sign all of the papers. Have not needed any other service recently & was great help. Not pushy and worked out all the details prior to me arriving to sign all of the papers. Have not needed any other services here yet but very satisfied with him as a salesman there. More

Awesome experience. Professionals from the minute I walked in . Purchased a vehicle Got to love a family run business Tony walked in . Purchased a vehicle Got to love a family run business Tony More

This is the second time buying and dealing with Tony great guy. Very smooth transition from our 2019 explorer to our new 2021. We only deal with Sayville Ford and Tony. Thanks for your concern for o great guy. Very smooth transition from our 2019 explorer to our new 2021. We only deal with Sayville Ford and Tony. Thanks for your concern for our needs. More

Jason and the people at Sayville Ford where great had a good experience and will be back good experience and will be back More

Luis went above and beyond in helping me get my dream car! I'm so grateful for his help. Ford Sayville is truly the best. car! I'm so grateful for his help. Ford Sayville is truly the best. More

Awesome experience. Rose was super helpful. Declan was very knowledgeable about my vehicle and set me up great. The whole process was quick and painless. I know when I need a new car I will get the best e very knowledgeable about my vehicle and set me up great. The whole process was quick and painless. I know when I need a new car I will get the best experience from Sayville Ford! More