Sayville Ford

So I leased a $62,000 2018 Ford f-150 from Sayville Ford. After the 3 year lease, I purchased it from them, along with a bumper to bumper warranty. At lease and purchase, I was guaranteed to have a loaner ca After the 3 year lease, I purchased it from them, along with a bumper to bumper warranty. At lease and purchase, I was guaranteed to have a loaner car if the car needed drop off service. I have been having my service done exclusively at Sayville Ford for the life of the car. I have noticed a gradual drop off in customer service in my experience with them. Especially the layoffs of key employees sighting “pandemic reasons”. Recently I called for service as I’ve been having a noise coming from the front end and needed to make an appointment. I pressed the prompts to direct me to service no one answered and was told to leave a message with my name and number and they would return the call the same day. They didn’t, and, they didn’t call me the next day. I called them and got the reception and asked if there was a reason why service doesn’t answer the phone? She proceeded to direct me to a service team member who was kind. He answered some of my questions and redirected me to completing my appointment….. except no one answered and I had to again leave a message. No one calls me back. Now I again have to call back and complain about their lack of customer satisfaction. I was finally connected to a service appointment agent and told her that I would need a loaner vehicle. I was told that one wouldn’t be available until December. I asked why so late and was told that Ford corporate took away their cars and didn’t give them back. I asked if they could drop me off and pick me up as the car needed to be left there. The answer was no. I live 15 miles from the dealership. I am completely dissatisfied with Sayville Ford and will stop patronizing this business. Word to the wise. Think before you purchase. The wrong dealership will just give you headaches. At the time of my purchase, Sayville Ford had the best ratings on this site. Not anymore as they are on a steady decline. More

Rob giordano who assisted me set up my appointment and greeted me when i arrived. He then did a once over of my vehicle and noticed my inspection was up. He was so kind and helpful and offered to do my greeted me when i arrived. He then did a once over of my vehicle and noticed my inspection was up. He was so kind and helpful and offered to do my inspection as well. I felt like i was family and due to this experience and customer service i will definitely be bring my future business to sayville ford. More

My experience purchasing the suv from Ryan could not have been better. He was extremely knowledgeable, there was no pressure and I didn’t feel rushed , clear communication . He was professional and polite . been better. He was extremely knowledgeable, there was no pressure and I didn’t feel rushed , clear communication . He was professional and polite . More

I have always had an excellent experience with Sayville Ford and will continue to be a long-term customer. The service offered by Rob Tarnowski is outstanding... no pressure, a great guy and highly recomm Ford and will continue to be a long-term customer. The service offered by Rob Tarnowski is outstanding... no pressure, a great guy and highly recommend him to anyone interested in buying or leasing a car! Thanks again Rob! More

George Van Glahn was my service representative for work to be done on my Ford Edge this week. George was great. He went over the work to be done and called as soon as it was completed. George was cordial to be done on my Ford Edge this week. George was great. He went over the work to be done and called as soon as it was completed. George was cordial and professional. I would recommend him to everyone. More

Excellent service! I've been using them for years and they continue to do a great job! I've been using them for years and they continue to do a great job! More

I visited sayville ford on oct 12 2022 to have my escape serviced.I meet George In the service bay that day.We went through what I wanted done to my vehicle. All the work was completed on time that d serviced.I meet George In the service bay that day.We went through what I wanted done to my vehicle. All the work was completed on time that day with no problems. George V is very accommodating and asset to sayville ford. Would recommend having your Ford vehicle serviced there to all my friends and family Paul G More

It was a pleasure working with Jesse helping us with our 2nd lease from Sayville Ford.He didn’t pressure us at all and understood our concerns. I would definitely go back to Jesse for a future visit!!! 2nd lease from Sayville Ford.He didn’t pressure us at all and understood our concerns. I would definitely go back to Jesse for a future visit!!! More

I just brought my first car from here. My sales consultant is Robert Tarnowski. He was extremely professional, kind and helpful in providing everything I needed. It was a great experience. My sales consultant is Robert Tarnowski. He was extremely professional, kind and helpful in providing everything I needed. It was a great experience. I highly recommend this dealership. More