Sayville Ford

In December of 2011, my wife and I purchased a pre-owned Ford Edge. We were sold a warranty by our salesman and finance manager that gave us 5 years FROM PURCHASE or 100,000 miles. Eventually, the Edge ex Ford Edge. We were sold a warranty by our salesman and finance manager that gave us 5 years FROM PURCHASE or 100,000 miles. Eventually, the Edge experienced transmission problems during March of 2013 and at 37,000 miles, our transmission needed a complete replacement. When going over the warranty we purchased, the service reps told us what we purchased did not really exist. In fact, our warranty was 5 years from the BIRTH of the car or 60,000. They recommended a call to Sayville Ford Corporate. After receiving zero help, we were told to call the finance director. At this point, the salesman AND the finance agent no longer work at the establishment. The person that received our call, TOM, skirted our called on several occasions after he initially told us he would be right back to us. We formally wrote a complaint to the GM, Finance Director, and owner but have not since heard a thing. As for the service dept, they took 7 business days to complete the installation only to have transmission fluid leak all over my brand new driveway and pavers. I will be filing a Lemon Law complaint with the AG Monday morning. Stay Away from Sayville Ford!!! More

I experienced a failure of a coolant hose connector late on a Friday evening. The part was a very specialized coolant part for which I really didn't even know by what name it would be called. I spent near on a Friday evening. The part was a very specialized coolant part for which I really didn't even know by what name it would be called. I spent nearly 2 hours trying to locate this needed part over the internet to no avail. Your employee in the parts department was able to look up the part I needed with only a brief description of the item and I was able to place my order right away. I will make sure to go to Sayville Ford first the next time I find myself needing a Ford Part. Sincerely, Charles B. Satisfied Customer. More

ok so after being a completely disatisfied customer, actually a totally pissed off customer i am completely satisfied, almost overly satisfied! a few days after i wrote my initial review i received a p actually a totally pissed off customer i am completely satisfied, almost overly satisfied! a few days after i wrote my initial review i received a phone call from Melanie Spare. She was terrific, empathetic, and wanted to sincerely fix my issue(s). SHE WAS AMAZING as was Mike Oswalt. For them to take me from a point of total disatisfaction to completely happy is a tribute to their business savvy as well as their sincere interest in taking care of not only the Sayville Ford customer, but also the Sayville Ford legacy which is why i shopped there in the 1st place. Thank you very much Sayville Ford!!!! More

Sayville Ford is great in many ways. The Sales experience is great and hassle free. No high pressure to take something you do not want/need. I picked my car up last Saturday at 3 PM. John DeFlu experience is great and hassle free. No high pressure to take something you do not want/need. I picked my car up last Saturday at 3 PM. John DeFlumeri had everything ready for me to sign. John then went and got the car from the prep guys. In the meanwhile, I worked with Tom Lumley (the finance guy) on signing all of the financial stuff. Another great no hassle experience. In fact, after I drove away, I decided to not take the maintenance. I call Tom, and he was not a problem. I just needed to come back on Monday, to resign a form. Again, no hassle no problem. I also had some credit issues in the past, and Tom really worked with me to make this deal happen. I must say both John and Tom know their business. There is nothing worse then then a sales guys that does not know his products. They need to be experts about what they are selling. I must also say, I started this experience with another sales person, and (John was not in the first time I came in)this person did not know her product and I became frustrated with the situation, I then asked for John and he took over. Maybe she is new and just needs more training. I am sure she just needs some more time. This is the second car I bought from Sayville Ford, and with the first car I did take the maintenance, and it was the best. Sayville Ford really has a great no hassle service department. You just come in, no appointment and they get you in and out in no time. The reason why I did not take the maintenance this time was I needed the monthly payment to be about what I was paying before, and the maintenance plan would have pushed me too far above what I was comfortable paying. Having said that, I will most likely use Sayville Ford for my oil changes and other scheduled maintenance. I will just have to pay as I go. So, would I get another car from this dealer, absolutely yes !!! In fact, I do not see me buying a car from any other dealer, ever. Thanks Stephen McPartland More

Jack is very knowledgable about the product and was able to give me the best price and service. I have purchased and leased several cars from this dealership and would recommend them to a friend. to give me the best price and service. I have purchased and leased several cars from this dealership and would recommend them to a friend. More

Jack has helped me with the purchase of three cars so far. Each time he is pleasant, honest and as a bonus entertaining. The finance manager was also quite nice and helpful. I would whole-heartedly recom far. Each time he is pleasant, honest and as a bonus entertaining. The finance manager was also quite nice and helpful. I would whole-heartedly recommend this dealership and specifically Jack. More

I have purchased 3 vehicles (Mustangs) and serviced them at this dealer since 2005. Very pleased with sales and service. Highly recommend Sayville Ford to others. Jack Frost is an excellent and honest sa at this dealer since 2005. Very pleased with sales and service. Highly recommend Sayville Ford to others. Jack Frost is an excellent and honest salesperson. More

John DeFlumeri was excellent. He made the purchase extremely easy and had everything ready for me so it was a pain free experience. I would certainly recommend this dealership and John to anyone I kn extremely easy and had everything ready for me so it was a pain free experience. I would certainly recommend this dealership and John to anyone I know looking for a ford More

I absolutely love the way we were treated at Sayville Ford. As soon as we walked in John got right up from his desk and introduced himself, he then showed us every Edge they had in stock, we settled on a Ford. As soon as we walked in John got right up from his desk and introduced himself, he then showed us every Edge they had in stock, we settled on a SEL with leather. The deal we got was very competitive with the other dealers we visited. All in all we will definitely be back to see John for our next car(s). More

Shopped around and found both Sayville Ford and Bob Pollizatto the most helpful and knowledgable regarding the new fusion hybrid and willing to order the exact car I wanted. Pollizatto the most helpful and knowledgable regarding the new fusion hybrid and willing to order the exact car I wanted. More