Sayville Ford

Fantastic It was the first place I went and the only place I needed to go they got me an amazing car for exactly what I wanted to spend and I couldn't be happie It was the first place I went and the only place I needed to go they got me an amazing car for exactly what I wanted to spend and I couldn't be happier with the service they provided More

Purchase experience is great, Service is beyond horrible... I purchased a used vehicle from this dealership. When I called and notified the salesperson that I was coming over to purchase the vehicle, he said he I purchased a used vehicle from this dealership. When I called and notified the salesperson that I was coming over to purchase the vehicle, he said he would get it prepped. I came the following day and the car looked like it had been “maybe” sprayed with a garden hose. I ignored the exterior because I have a month to month hand car wash so no big deal. The interior however was very dirty of old sand etc from the previous owner and had the smell of a wet dog. Usually, when you have a car prepped for pickup, they do a quick interior detail since presentation is usually very critical to the experience of buying a vehicle. This was not the case. The car was dirty, the engine compartment was never cleaned (which most dealers clean as well) and the car smelled really bad. I called to confirm that it was cleaned and they told me it was. So, based on that, I know for a fact that they suck at cleaning sold vehicles, unless it’s new and you cannot tell. So for presentation and prepping, this dealership FAILS badly. A few days into driving it, the brakes squeak really loud and there was a banging noise coming from the front driver side. I took it to a local shop for them to check it out. They told me it looks like the front strut is blown because the lubricant sprayed all over it. The noise was coming from the back tires and that the calipers looked possibly seized, and the other side was leaking. They said also the pads and rotors needed to be replaced. I took the vehicle back to the dealership and the service advisors were really nice and awesome. They had the vehicle taken to the back and I asked to meet with the tech and go over it. As soon as I walked in I knew this was not going to be good. They guy didnt even have the decency to remove the tires. This is pure laziness. As I showed him what I was talking about, he could barely see because the tires were in the way. He said that the strut was brand new and that the oil was from the old one. Now, I don't know about you, but if I am at a DEALER, how can they do work like that? You replace parts but you do not clean up the mess? I expect that from a mom and pop store but not from a dealer. He then continued to tell me that the brakes were low and the rotor was showing signs of wear but it still passed emmisions. Their stand is that they hold their vehicles to the lowest standard of the lowest standard required for a vehicle to pass emission. The squeeking and noises were not going to be fixed because it still passed inspection. I guess I should come back when I die in a crash when it actually fails. He also blew me off with the calipers and I showed him the brake fluid on the caliper and he asked the service advisor to take me away. He made it clear that he had no interest in hearing from me,and wanted me gone. They then told him to take a ride in it for the noise which I can assure you my dead grandmother can hear, but guess what, to my surprise he did not hear anything. To top it off, he left a huge boot kick print on my door that I had just detailed because they were doing construction and keeping my vehicle clean was not his concern. I pointed it out to the driver who brought the vehicle back to me and he was immediately apologetic and wiped it with his shirt. I told him not to and that I would take care of it. So I am buying new brakes and rotors for my car, and calipers. I’m sure that I was told to xxxx off because it would be something coming out of their pockets and not mine. Third parties have an interest to make money by trying to upsell me for stuff I need fixed, but this dealership had a vested interest not to spend any money on fixing anything. They also proved their quality of work by not cleaning the spilled fluids all over the car. I have pictures of everything if anyone would like to see. The sales team was awesome and I would highly recommend them. If buying a used car, I would strongly recommend taking it to another location prior to purchase. Please do not make my mistake. I do not mind paying to have this fixed out of pocket because I rather my family not die in a car crash due to faulty brakes in any way. More

Worst Service We had to leave 1 of cars at shop, it took them 8 days to fix a window and brake issue, no updates form shop at all Then we have our 2nd car that h We had to leave 1 of cars at shop, it took them 8 days to fix a window and brake issue, no updates form shop at all Then we have our 2nd car that has transmission issues under warranty and was told 2 weeks til they can look at it Worst Customer Service error More

A nice experience and people We were interested in the Ford fusion I contacted two different Ford dealers and I wound up buying the car from these people because of their honesty We were interested in the Ford fusion I contacted two different Ford dealers and I wound up buying the car from these people because of their honesty and straightforward upfront the whole experience was nice pleasurable I dealt with the salesman named Kevin another salesman named Mark and a gentleman named Cliff and a gentleman named John my advice to you would be visit these people if you're interested in the Ford and you can't go wrong More

Modern technology old school courtesy and service I recently went to Sayville Ford to have a recall performed on my 2013 Ford Fusion. From the minute I pulled in a employee came over to my vehicle and I recently went to Sayville Ford to have a recall performed on my 2013 Ford Fusion. From the minute I pulled in a employee came over to my vehicle and took all my information. walked me right up to the service counter and was assisted by Dimitri. he was very polite recommended needed service only at a very fair cost. Discussed with me future service. I asked him to call me when the car was ready and he did. I came to pick up my car he explained what was done and then the gentlemen who met me in the morning escorted me to the cashier. Again everyone was courteous and polite and again I must add a very competative cost. My oil change was cheaper than Jiffy Lube.. My car was waiting for me outside and the yard agent handed me my keys and closed the door for me. All I can say is my past experience at other dealerships always left me with the feeling that I was overcharged and they were doing me a favor, not at Sayville Ford. Modern technology with old school small town fantastic customer service. Something I thought was lost in the business world but it is alive and well at Sayville Ford. I am bringing my other vehicle a GMC there for service too as they are that trustworthy. If the service department is that fantastic I will definitely be there and recommend them for my next vehicle purchase More

Go See Tony!! Very good service from the salesman Tony and Tom in finance. If you want an easy purchase go see Tony at Sayville Ford!!!!! P.S New showroom coming Very good service from the salesman Tony and Tom in finance. If you want an easy purchase go see Tony at Sayville Ford!!!!! P.S New showroom coming in three weeks!!!! More

Wonderful Salesman John Malinowski was an excellent salesman. Extremely knowledgeable and very helpful. Honest and sincere!! Made the car buying experience a very enjo John Malinowski was an excellent salesman. Extremely knowledgeable and very helpful. Honest and sincere!! Made the car buying experience a very enjoyable one. Thank you More

service at Sayvelli Ford John Malinowski and Sayville Ford staff were excellent. They answered all questions, facilitated all needs and answered all questions in getting me i John Malinowski and Sayville Ford staff were excellent. They answered all questions, facilitated all needs and answered all questions in getting me into my F-150. I strongly recommend their dealership. More

Straight to the point. Helped getting a good price on my lease. Was cery knowlegeable with the cehicle I was looking at. Any questions I had were answered to there entirety. Helped getting a good price on my lease. Was cery knowlegeable with the cehicle I was looking at. Any questions I had were answered to there entirety. More

A Sales person makes a big difference John Malinowski has great listening and customer care skills. Not pushy, very honest, sincere and goes the extra mile to explain the details of your F John Malinowski has great listening and customer care skills. Not pushy, very honest, sincere and goes the extra mile to explain the details of your FORD purchase. I highly recommend John and will refer him to everyone who wants to buy a FORD. LL More