Sayville Ford

Superb service Rose was an amazing sales person and was calm and collected when things weren’t going smoothly with all the paperwork. Everyone was really great with Rose was an amazing sales person and was calm and collected when things weren’t going smoothly with all the paperwork. Everyone was really great with our dog who came along as well. Highly recommend this dealership to buy your car. Thanks to Rose and all the team. More

We love our Ford Edge! Thank you to John M at sayville ford for helping us find the perfect vehicle. We love our Ford Edge. He went above and beyond to show us how to use th Thank you to John M at sayville ford for helping us find the perfect vehicle. We love our Ford Edge. He went above and beyond to show us how to use the features in the car and made the process painless More

One BAD experience - Manager's Attitude On 8/15/18 I went to a dealership in Sayville, NY on Long Island (Sayville Ford). I leased my 2015 CMax Energi from them and I needed HELP with my end On 8/15/18 I went to a dealership in Sayville, NY on Long Island (Sayville Ford). I leased my 2015 CMax Energi from them and I needed HELP with my end of lease return. The receptionist got a Sales Manager, his name is Tom. As he approached I felt like something was wrong. I asked for help with the lease inspection process. I was trying to explain further when he asked to see the letter I got from the dealership. I started to ask something else when he said "we have nothing to do with this". I tried to talk about what the letter said and he appeared to me to become a little annoyed. So I pulled back the letter because I was not happy with his attitude. When I wanted to speak to his boss, he appeared more aggravated. I asked again to speak to his boss and he snapped back "you have been speaking with him", “you have been emailing back and forth with him”. I didn’t realize the man was his direct boss. I decided I wasn’t going to take any more of his attitude. So, I told him that I also have a 2016 Ford Fusion Energi coming off lease in March 2019. I will be taking that car elsewhere to turn it in. I thought I heard him say something else. Something like, “take both your cars and go somewhere else”. He then told me “now I want you out of this dealership”. That’s when I told him I was calling the police. I felt like I’d had enough of being bullied and embarrassed. I was also concerned that he could escalate this into a bigger problem. So I went over to the receptionist for more information. He continued talking from across the room, saying he wanted me out. He walked over to the doors and forced them open. When I spoke to the 911 operator, she suggested I get out of the building, wait for the police in the parking lot and tell them what happened. The police arrived; I told my side of the story. They asked me what I wanted them to do. I said I wanted to talk things over with the manager. After all, the police would be right there. The police said that would not be a good idea. So they went in to talk to him and I was told I should take the matter up with FORD. I agreed and left. This was embarrassing and unnecessary. Perhaps this manager needs some customer service training. I sent an email about this incident to this man's boss; his name is Charles. I will have to make other arrangements to return my vehicle. I am “forced” to be a Ford customer until March 2019, and then I plan on moving on. This all started because I asked for HELP !!! More

FANTASTIC Go to this dealership.....!!!! Great welcoming staff. Made spending money a pleasure......Love the vehicle. Thank You to Rose and Tony for making this Go to this dealership.....!!!! Great welcoming staff. Made spending money a pleasure......Love the vehicle. Thank You to Rose and Tony for making this experience a pleasure . More

Great Experience at Sayville Ford with Tony Aiello We had a great experience at Sayville Ford Purchased a 2018 Ford Escape Titanium and our salesman Tony Aiello was great!! He took the time to explai We had a great experience at Sayville Ford Purchased a 2018 Ford Escape Titanium and our salesman Tony Aiello was great!! He took the time to explain everything to us about the car and how whole process works prior to us committing to purchase. He was not pushy or in a rush and on day of pick up we decided to add something on to the car and he went above and beyond to have it done right there so we would not have to return another day for it. We would definitely recommend Sayville Ford and Tony Aiello More

Enjoyable Process My salesman John M. was great and always ready to answer questions and help where ever he could. The rest of the people that helped out were no differ My salesman John M. was great and always ready to answer questions and help where ever he could. The rest of the people that helped out were no different. They were all very knowledgeable and again ready to help. More

Good overall experience Salesman frank su was very easy going, helped me get my new transit. Finance helped me big time friendly bunch of people who want to get you in car. T Salesman frank su was very easy going, helped me get my new transit. Finance helped me big time friendly bunch of people who want to get you in car. They have dmw inside made that part simple. Only issue was back of bed could have been cleaned up better aside from that 100% More

One Leaser Became TWO!!!! Tony and his team are proffessional, Patient and above all Courttious!!!!!! From financials to service our experience was GREAT!!! I've been getting c Tony and his team are proffessional, Patient and above all Courttious!!!!!! From financials to service our experience was GREAT!!! I've been getting cars from Sayville Ford since 1996 and this past experience was by far the BEST.... Thank you Tony and TEAM!!!!! More

Awesome Dealership!!! I would recommend this dealership to everyone, my salesman Robert Tarnowski went out of his way to make sure everything went perfect. Steve the financ I would recommend this dealership to everyone, my salesman Robert Tarnowski went out of his way to make sure everything went perfect. Steve the finance specialist was awesome & explained everything to us, he also came in on his day off so I could pick up the car on a Sunday. Paul, the manager of Sayville Ford went above & beyond to make sure I was happy with my purchase! Thank you to everyone at Sayville Ford, this was the BEST & smoothest purchase, my husband & I look forward to future purchases. More

Amazing service! My experience today was completely perfect from start to finish! I had no trouble at all and was amazed at how quickly I was able to drive home in my My experience today was completely perfect from start to finish! I had no trouble at all and was amazed at how quickly I was able to drive home in my new vehicle! All service was done with a smile and courteous attitude . They were sure to meet all of my needs, listened intently and were eager to please! More