Sayer Chrysler Dodge Jeep Ram - Service Center

When you need service their motto is IMPOSSIBLE It is definitely different working with the service department. Most companies take a 'can do' or 'how can I help' attitude because they realize the c It is definitely different working with the service department. Most companies take a 'can do' or 'how can I help' attitude because they realize the customers they are supposed to serve sign their paychecks. Not Ron Sayer Chrysler Jeep Dodge. Their motto: "IMPOSSIBLE". Here's my story: We have received two vehicle recalls on our Chrysler 300C - both for airbags. One driver's side, one passenger side. We reached out to the service dept to set up an appointment. They said don't have the parts, don't know when we're getting the parts from Chrysler and keep calling us back to find out if we have the parts yet. If we had nothing else to do with our lives, we might find this to be an acceptable answer. Unfortunately we have jobs and it's supposed to be YOUR job to keep us informed. Perhaps take names and make callbacks once parts come in? It seems like customer service and even just basic customer care might not be part of this dealership's business model. So we reach out directly to Chrysler. Jennifer reaches out to the service manager and works to arrange us a time to take care of the driver's side airbag. She tells us anytime next week (meaning the week of 8/1) and we should be able to get in. My husband calls Friday and requests to have the recall taken care of. The service person's response? IMPOSSIBLE. Seriously? He then says the soonest is 8/8. This doesn't match what we're told from the customer care associate from Chrysler so we hang up. IMPOSSIBLE? No apologies. No empathy. Just the statement of IMPOSSIBLE. We gave you a free and clear trade in and paid the rest in cash for our Chrysler. She's a 2005, so she may be an eligible trade-in to upgrade to a new Chrysler because we love the brand so much. Please help me understand with a philosophy of IMPOSSIBLE why we would EVER want to consider your dealership again?? IMPOSSIBLE! And I still have to figure out how I am supposed to get this car in for service! -- And to follow up I was given a note on my review that the service manager would be following up with me soon. Let's define soon in the consumer's eyes - by the end of the day next business day (that was yesterday). It appears communication and customer care are just simply too "IMPOSSIBLE". Guess it's time to leave more and more reviews of my experience! More

Pathetic Took my vehicle in for service having made an appointment four days prior. Dropped the truck off at 7:45 am for the 8:00 appt. to correct a check eng Took my vehicle in for service having made an appointment four days prior. Dropped the truck off at 7:45 am for the 8:00 appt. to correct a check engine light. I told the service person I needed the truck by 11 am., certainly no later than noon, same day. "No problem" he says. "I'll call you when it's ready." 11:30 rolls around still no call. I call them. Truck has not been looked at yet. I drive (14 miles one way) to pick up the vehicle which has not been looked at. When I ask to speak to the service manager he is mysteriously not around. Interesting to note: one vehicle was in the service bay being worked on yet they have ten or twelve bays open and vacant. Never Again. You guys suck. More