Sayer Chrysler Dodge Jeep Ram

Horrendous Service and No follow up We're traveling around the country in our RV towed by our new Ram 1500 truck. Arriving in the Idaho Falls area I booked it in for an oil change and We're traveling around the country in our RV towed by our new Ram 1500 truck. Arriving in the Idaho Falls area I booked it in for an oil change and a safety recall. When I called to make the appointment I asked how long it would take and was told 2 hours. I arrived at 10.45 for an 11 am appointment. I confirmed with Sam when I arrived that it would take 2 hours and he confirmed. He was not very friendly and rather condescending and it seemed like I was rather an inconvenience to his day. I stood there for 15 minutes while he labored over his computer regarding my appointment. I also asked that they check out some tears to the headliner and find out if and how it could be replaced and whether or not it was under warranty. Two hours later, around 1pm I went out to ask if it was ready. I was told by Sam that it was not ready and would be at least another hour maybe two. No apologies, no concern that I had already waited two hours. When I asked why he said because his people had to take lunch and said "do you expect my technicians not to take lunch for you". I replied that if that was the case he should not have told me it would be done in 2 hours. He simply reiterated that his technicians needed lunch and implied that I was at fault for expecting them to work thru lunch. At this point I was appalled that my time had no value to him and by his rudeness and went to the receptionist to ask to speak with his boss. I was told his boss was out for lunch but that I could walk across the street and go speak to the GM. I set off to do this and was chased down by Jeremy (not Sam). Jeremy asked if he could help and I told him the issue. He told me he would have it done in 20 minutes. Half an hour later it was done (thank you Jeremy) and he also told me they had taken pictures of the tears in the headliner and sent them to Ram. He said it would be several days before they got back to me. Guess what, I never got a return call or any follow up whatsoever on the headliner issue. The service at this center is appalling and SAM is a disgrace to the dealer as well as to RAM. It it was my service center I would not permit Sam to speak with any customer ever. He is rude and incompetent. More

They said, “you can’t prove it!” Got my truck back with rat chewed wires and a broken oil dipstick. The dipstick had been drilled into it to try to remove it but I guess they could g Got my truck back with rat chewed wires and a broken oil dipstick. The dipstick had been drilled into it to try to remove it but I guess they could get it out so they just left it. And they just pulled the 2 rat chewed wires apart so they wouldn’t touch and short. And this is what the next dealership found a week after a got it back! I contacted Ron Sayer and they said I couldn’t prove it and that they won’t repair it! Shame on them! More

Warranty work done well. I had a "service airbag" light, and I took it in for a check. There was a problem, they took several hours to find and fix it. The detailed report sho I had a "service airbag" light, and I took it in for a check. There was a problem, they took several hours to find and fix it. The detailed report showed that every minute on those hours was used in an exhaustive search for the flaw and the correct fix. It was an original assembly mistake that required serious disassembly of the truck interior and replacement of cables damaged at the factory. All covered by the warranty, The process was communicated to me as they went, and time estimates were met. Neat and clean work - no dirt, smears or wrinkles were evident. The service department was a friendly place to visit, a real team effort at work. More

Pretty good! The only issue was appointment was at 9 am and didnt get vehicle in until 9:45 am and was told a 30 min procedure, once in shop took the 30 min. So fo The only issue was appointment was at 9 am and didnt get vehicle in until 9:45 am and was told a 30 min procedure, once in shop took the 30 min. So for the most part good service. More

Best dealership in eastern Idaho I have bought several vehicles from Ron Sayers, every vehicle I have bought has been a very good experience. Easy to work with on all levels I have bought several vehicles from Ron Sayers, every vehicle I have bought has been a very good experience. Easy to work with on all levels More

Service appointment for car repair My initial appointment was for 830 in the morning. I had called back at around 230 to see if the car was ready. It was not ready at that time and it My initial appointment was for 830 in the morning. I had called back at around 230 to see if the car was ready. It was not ready at that time and it wasn’t until about 4 o’clock before they gave me an idea of what the repair would entail. They had to order apart so I had to make another appointment. That appointment was for today at 9:30. Again I had to call back at around 230 to see if the car was ready. At that time it was ready so I went over to pick it up. I don’t understand how when you make an appointment that the car isn’t done within a couple of hours depending upon the repair of the appointment time. More

Oil change The two young men that helped me were very pleasant. The fellow that completed my transaction was very personable and was very good at customer servic The two young men that helped me were very pleasant. The fellow that completed my transaction was very personable and was very good at customer service. I believe Ron Sayer probably has return customers because of this young man! More

Great Service & Friendly I was able to make a reservation on line with Ron Sayer. It worked well and was at my convenience. I needed an oil change and a recall fix. For some r I was able to make a reservation on line with Ron Sayer. It worked well and was at my convenience. I needed an oil change and a recall fix. For some reason the recall fix was not on my reservation even though I had typed it in. The service department went ahead and did it with some extra time while my truck was in for the oil change. Price was fair and reasonable. More

Very quick great deal This was the quickest purchase of a car I’ve ever had. Great attention, good sales associate and finance. This was the first car purchase I’ve ever ha This was the quickest purchase of a car I’ve ever had. Great attention, good sales associate and finance. This was the first car purchase I’ve ever had where I didn’t feel like a sucker a day later. More

Connor was great helping us buy our Jeep Connor was super nice and spent time answering all our questions.. Let us thoroughly test everything out. It was a smooth process. Great experience bu Connor was super nice and spent time answering all our questions.. Let us thoroughly test everything out. It was a smooth process. Great experience buying a car. More