Sawyer Lyons Buick GMC of Randolph

Friendly service I came in without the intention of leaving with a vehicle. I wasn't sure if I could do it since my credit wasn't top notch but they worked with me on I came in without the intention of leaving with a vehicle. I wasn't sure if I could do it since my credit wasn't top notch but they worked with me on getting my brand new '16 Sierra with a tonneau cover and leather seats. I absolutely love it. Such a great truck. My kids love it!! Anthony and Jim G were very helpful and friendly and got me the payment i wanted. I will gladly go back!! More

If you value your life...avoid this service center Took my car in for an oil change, tire rotation, and some other items. Dealer provides loaner upon scheduling appointment without me asking for one. Took my car in for an oil change, tire rotation, and some other items. Dealer provides loaner upon scheduling appointment without me asking for one. I specifically asked if there was a charge for the loaner...they told me "no. It's no charge". Get there. Drop off vehicle..leave with loaner... all is good. Go pick up my car...and I'm charged $40 for the loaner. 2 days later open my passenger door and there is a piece of my dash just hanging off my car. Drive back to dealership, they fix it. Drive my car on a highway few days later, car is shaking like crazy. Drive back to dealership. They check my tires and tell me my tires are fine and balanced. Asked them if it's possible that the lug nuts were not put on tight enough when my tires were rotated...they tell me "no.... Not possible. They are either on or not on." They tell me all is fixed. Leave dealership. Car is still shaking while driving. My husband checks the tightness of the lug nuts ....every single tire...and every single bolt...he was able to hand tighten by at least a full turn or more. Not to mention the dealership lost 2 of my lug nuts...and tried to cover it up by placing a truck lug nut that does not even fit my wheel and leaving the other missing one off entirely. My tires could have come loose while driving...with my kids in the car! I am beyond frustrated with the service from this dealership! As a dealership that has mechanics certified and trained to work on the cars they sell....they are completely incompetent!!! I'm no mechanic but my dad was one and he taught me the basics of working on a car correctly. A mechanics job may not be all that glamorous...but the people's cars you work on are putting thier full trust in you to do the job right and to keep them safe!!! That's your job. Leaving things hanging, securing tires on loosely twice, and loosing lug nuts is unacceptable!!! I'm never going back! More

New car after 10 years! My experience leasing a new car was made stress-free and great because of the salesperson, George. His easy-going manner, complete honesty, and empath My experience leasing a new car was made stress-free and great because of the salesperson, George. His easy-going manner, complete honesty, and empathy helped me decide quickly and pain-free! He went over every detail of the car and offerered help in the future with amy questions I may have! George is the best! Thank You! More

Fantastic Dealership Went to dealership to purchase a new Acadia . Man was it easy. George helped me out and did a great job. Even took the time to show me the features of Went to dealership to purchase a new Acadia . Man was it easy. George helped me out and did a great job. Even took the time to show me the features of the truck. Just a great job all around. Can't wait to go back and get another new vehicle. Rob S More

Friendly, Knowledgeable, Honest, best car salesman George My wife and I walked into Jim Salerno showroom and in less than an hour we had a great deal on a new GMC Acadia. Working with our salesman George Gr My wife and I walked into Jim Salerno showroom and in less than an hour we had a great deal on a new GMC Acadia. Working with our salesman George Gregory has changed my perception of the buying a new car process. I’d like to give George Gregory a new title, but can’t decide between Sir Honest, Pleasant , Capable, Honorable….George. Thank you Jim Salerno Buick GMC for providing a no nonsense straight forward experience. More

New gmc Arcadia Bought my first gmc here experience was very pleasant the salesperson Susan was very knowledgeable polite and not pushy very happy with auto so far Bought my first gmc here experience was very pleasant the salesperson Susan was very knowledgeable polite and not pushy very happy with auto so far More

Very Nice Group Of Professionals!! My Sales Person was Susan she was so nice and gave me exactly what I was looking for. My second time purchasing at Jim Salerno. Very Happy with my Bu My Sales Person was Susan she was so nice and gave me exactly what I was looking for. My second time purchasing at Jim Salerno. Very Happy with my Buick Encore More

Great sales staff This dealership stands out in all aspects. The honesty and friendliness of the sales staff cannot be overstated. AJ Frasca and George Gregory were not This dealership stands out in all aspects. The honesty and friendliness of the sales staff cannot be overstated. AJ Frasca and George Gregory were not only committed to provide their extensive knowledge in selecting the right vehicle and trim but they also treat their customers the way they would treat a family member. I dealt with these two gentlemen several times and their sincere, respectful and pleasant demeanor never changes regardless whether you buy a vehicle or not. The level of customer trust and comfort George and AJ provide is rare in the industry and projects an outstanding image of Jim Salerno Buick GMC. The quality of their customer service is a model for any business that wants to build and expand a loyal customer base. More

Amazing experience Let me start with that I live in Long Island and was looking to trade in my 2011 Buick Enclave for a 2016 model. I contacted Michael Salerno, who put Let me start with that I live in Long Island and was looking to trade in my 2011 Buick Enclave for a 2016 model. I contacted Michael Salerno, who put me in contact with the most amazing team of professionals. Through my busy work schedule, the "team" found a way to find me the car I wanted in under 2 weeks ! I pulled up on a beautiful Saturday afternoon after a long ride and was greeted like I had just arrived at a family function. Personable, friendly, accommodating and right on the mark with all we discussed through our many phone conversations. Hands down I would recommend Jim Salerno Buick GMC and would encourage others to undergo the DREAM TEAM EXPERIENCE ! More

Buyer beware Purchased a used car and before we started to work out a deal I asked my sales guy Daniel If they offer warranties with used vehicles and he said Purchased a used car and before we started to work out a deal I asked my sales guy Daniel If they offer warranties with used vehicles and he said yes and then at the end of the deal there is no warranty and now I'm having big issues with this vehicle called back the company and they won't help you at all, could not even get them to put a pair wipers on the vehicles that were completely shot when I pulled off the lot so buyer beware and stay away . More