Sawyer Lyons Buick GMC of Randolph

Overall average service. Didn't try to charge a ridiculous amount in fees when I bought the car. I bought a CPO enclave which had some service done prior to sale but they did Didn't try to charge a ridiculous amount in fees when I bought the car. I bought a CPO enclave which had some service done prior to sale but they didn't change the engine air filter or cabin air filter. I'm pretty disappointed the cabin air filter and engine filter were not replaced when the CPO inspection was done prior to sale. I've only driven the vehicle a few thousand miles since buying it a few months ago. If the filters were border line passing when it was inspected then they should've been replaced, not sold to me at my first CPO service. I looked at the filters myself and they are definitely due to be changed, but they would not have gotten that way in 5000 miles. They should've been changed as part of the CPO inspection. Maybe they didn't quite pass their standards for being changed at that time, but it just leaves a bad taste in my mouth. More

So pleased with our 2024 GMC Sierra 2500 Truck! Steve Iancono was top notch all the way! He helped us get a great deal, as well as great value for our trade in. The team helped us get the best rate Steve Iancono was top notch all the way! He helped us get a great deal, as well as great value for our trade in. The team helped us get the best rate we could find on the market. Steve and the team at Sawyer Lyons Buick GMC made car buying easy. I would highly recommend them! More

Don’t use them for service. I brought my vehicle there and they had it for 1 and a half hours. Charged me almost $570 for labor. I questioned it and was told they use flat rate I brought my vehicle there and they had it for 1 and a half hours. Charged me almost $570 for labor. I questioned it and was told they use flat rate for labor, not based on time. Thats $370 per hour just for labor. Then was told multiple techs worked on my vehicle. Then was told “kids right out of school” help with servicing vehicles. I feel since most drop there car and don’t wait, they have idea how much they are getting ripped off. Don’t service your car here. More

Always pleased with the service and helpfulness of the service team at Sawyer Lyons Buick. It maybe the only reason I would buy another GMC truck in the future. There are few dealerships service departm service team at Sawyer Lyons Buick. It maybe the only reason I would buy another GMC truck in the future. There are few dealerships service departments I would trust, but I fully trust the service department. Samantha and service department manager are the greatest!!!! Thank you very much!!!! More

George Gregory was great. My lease on my Ford Bronco was near expiration, and he helped me drive off with a new Buick Envista Avenir. I love the ride! My lease on my Ford Bronco was near expiration, and he helped me drive off with a new Buick Envista Avenir. I love the ride! More

Just recently purchased a 2024 GMC Sierra AT4. I had a fabtastic experience. They sourced the door I wanted with the right options and I got a great price. This is a family run business, friendly I had a fabtastic experience. They sourced the door I wanted with the right options and I got a great price. This is a family run business, friendly and fair. Would ahop there again for sure!! More

This is our third lease renewal through Sawyer Lyons and we have had a positive experience each time. The salespeople are respectful and we feel give us an honest assessment of the offers and the situation we have had a positive experience each time. The salespeople are respectful and we feel give us an honest assessment of the offers and the situation each time. They reach out if things change and new options are available. We will continue to go back the next time we need a car. More

Respectful staff, APR for financing from the dealership was to high compared to what I could get from my bank. Honestly thrown off when loan officer tells me he's having me sign a secondary contract??? E was to high compared to what I could get from my bank. Honestly thrown off when loan officer tells me he's having me sign a secondary contract??? Excuse me?? He says " did anyone tell you"? No. Even if this is standard protocol or not it doesn't sit well with the customer. It honestly stressed me out after I left the dealership. He also says it's just in case your loan doesn't go through. Why wouldn't ot goes through my bank has approved my loan??? The car I got is wonderful yet that's a crazy way to do business. More

Quick with response, very informative, I would have been a long distance buyer but the sales associate made sure I wasn’t wasting my time and long drive to just turn around and go home empty handed. a long distance buyer but the sales associate made sure I wasn’t wasting my time and long drive to just turn around and go home empty handed. More

I paid $1,828 for my transmission to be fixed. A few months later I was told I needed a new one at the price of $4,193. I have been unemployed for 6 months and was not able to pay for that nor wa A few months later I was told I needed a new one at the price of $4,193. I have been unemployed for 6 months and was not able to pay for that nor was the car acting up after I left there. I drove the car for another month or so before the trans went. When I brought it back, they tried to tell me they were giving me a $3k break by offering me a new transmission at $10,500!!!! Customer service was the ultimate waste of time and the price went up every time I spoke with them. I am beyond disappointed with GMC, the lack of communication and the way I have been treated and ripped off. I will never by GMC again nor will I go to any of the dealerships. The other one in this area isn't any better! More