Sawgrass INFINITI

My sister-in-law originally bought her vehicle from Scott Infiniti that subsequently changed their name to Sawgrass Infiniti and she has been servicing her vehicle with them for about 12 years. She recently Infiniti that subsequently changed their name to Sawgrass Infiniti and she has been servicing her vehicle with them for about 12 years. She recently took her vehicle into their Service Department for a checkup and was told she needed new spark plugs and ignition wires and was given a cost estimate of $740.00. Fortunately, she asked for my opinion and after reviewing same, I felt this cost was excessive for the aforementioned work. I subsequently contacted the Service Manager, Phil Kasten, who said he did not have a problem with the cost estimate, but would check with his service people and would get back to me. To date, he has not yet called me back to provide an explanation for the $740 cost estimate. I have since checked her vehicle’s plugs and they were in good shape and they did not need to be replaced. I noticed 3 ignition wires having exterior cuts on them and replaced all of them at a cost of $45.00 for the parts having a life time warranty. She checked her records with Sawgrass Infiniti and discovered they had replaced the plugs back in November of 2007. Based on this experience with Sawgrass Infiniti, I advised her to seek out another auto service shop that would be more customer oriented and not take her to the cleaners. I think Sawgrass Infiniti needs to be investigated for their questionable price gouging. More

They were a smarmy bunch. The only reason I got my car from them was the price. After the sale they wouldn't even return my phone calls. I am looking for another dealer to service my car. On another note, from them was the price. After the sale they wouldn't even return my phone calls. I am looking for another dealer to service my car. On another note, the dealership in North Miami, Warren Henry on 441 damaged my brand new G37. My car was about two months old and needed a minor repair. When I got my car back, the area around the trunk was scratched from one end to the other. They refused to take responsibility for the damage. The only had 1500 miles on it. A detail shop tried to buff out the scratches but they were too deep. They suck too! Old sayings: It's easy to get a customer, it's hard to keep one. A satisfied customer will tell one or two people, a dissatisfied customer will tell anyone who will listen. More

Stay away from this dealership. They took advantage of my dad an elderly gentlemen. When we went in to complain about a safety feature he needed repaired, the car jerked when put in reverse, they charged my dad an elderly gentlemen. When we went in to complain about a safety feature he needed repaired, the car jerked when put in reverse, they charged him $942 for other maintenance, and never fixed the safety feature. Immediately after they call him to tell him his lease is up and they will only credit him for repairs if he buys another car from them. This is the way he is treated after being a loyal customer for 15 years. Meanwhile the service manager tells us the car jerking is normal because they couldn't fix it after we took the car back to them!!!!! Lease is up so is my patience and I took my business elsewhere like to another manufacturer!!! Never again Infinity!!! More

Dealer quick to try to oversell maintenance not required by the manufacturer at high prices. BEWARE, THEY TOOK MY LICENSE PLATE COVER OFF AND INSTALLED A SAWGRASS INFINITI COVER. Think they are trying to m by the manufacturer at high prices. BEWARE, THEY TOOK MY LICENSE PLATE COVER OFF AND INSTALLED A SAWGRASS INFINITI COVER. Think they are trying to make every infiniti in the area look like they sold it, pretty sneaky and unsavory business practice. I was told that the owner of the dealership has instructed to do this. More

Dealer quick to try to oversell maintenance not required by the manufacturer at high prices. BEWARE, THEY TOOK MY LICENSE PLATE COVER OFF AND INSTALLED A SAWGRASS INFINITI COVER. Think they are trying to m by the manufacturer at high prices. BEWARE, THEY TOOK MY LICENSE PLATE COVER OFF AND INSTALLED A SAWGRASS INFINITI COVER. Think they are trying to make every infiniti in the area look like they sold it, pretty sneaky and unsavory business practice. I was told that the owner of the dealership has instructed to do this. More