Sawgrass INFINITI

Fast service!, with no wasted time! I call up Tony in service dept Friday, he was able to fit me in for a wheel alignment for Saturday early, I was in & out before 10:30am. Great service I call up Tony in service dept Friday, he was able to fit me in for a wheel alignment for Saturday early, I was in & out before 10:30am. Great service! More

Service Great service experience. Dealership very professional and friendly. I do recommend them to any Infiniti owner. facilities in great shape, even the co Great service experience. Dealership very professional and friendly. I do recommend them to any Infiniti owner. facilities in great shape, even the coffee was good. More

Best dealer ever! I have been a customer of sawgrass infiniti for a long time and the main reason is the way they treat me, no pressure, no hassle, and always the beast I have been a customer of sawgrass infiniti for a long time and the main reason is the way they treat me, no pressure, no hassle, and always the beast deal. More

Excellent Customer Service All staff members were professional, courteous and friendly. Sales and Finance Manager's were very informative, patiently explaining each paper requ All staff members were professional, courteous and friendly. Sales and Finance Manager's were very informative, patiently explaining each paper requiring signature, not trying to rush thru the process. They truly make you feel like part of their family. I'd recommend this dealership and plan to continue doing business with them. More

SUV Service Took our QX 60 in for service and it couldn’t have been easier. Loaner was waiting for us. Car was done earlier than expected. All was GREAT We hav Took our QX 60 in for service and it couldn’t have been easier. Loaner was waiting for us. Car was done earlier than expected. All was GREAT We have an Infiniti because of the exceptional service we receive from Steve Samson. More

Amazing sales experience This is my third Infiniti with Sawgrass. Brian Shiner my consultant is the utmost professional and really makes it easy. Highly recommend getting your This is my third Infiniti with Sawgrass. Brian Shiner my consultant is the utmost professional and really makes it easy. Highly recommend getting your next Infiniti through him! More

Brian Shiner is tops, great sales experince I have purchased or leased 8 cars from Sawgrass infiniti in the last 13 years and I think they are tops especially with a new owner, Georgia D. Bria I have purchased or leased 8 cars from Sawgrass infiniti in the last 13 years and I think they are tops especially with a new owner, Georgia D. Brian Shiner is the best salesman and has been so helpful with purchasing and leasing Infinitis.. we are down to three currently, and had four at one point... they are great cars.. but to me the service and sales experience has to be tops.. Brian, Walter and Randy are the best in the business.. Steve Sampson, Phil Kasten, Harley Smith the best in service. But I really want to give a shout out for Brian Shiner, he is very knowledgeable, available, and a perfect gentleman. He makes it easy and enjoyable to buy or lease a new car...overall I rate this dealership under Georgia's leadership a 10/10 the best.. and great cars too!! More

"A man of his word." It's not often that I would take the time to write about a car salesperson, but I think in this case it is warranted. I have been dealing with Brian S It's not often that I would take the time to write about a car salesperson, but I think in this case it is warranted. I have been dealing with Brian Shiner for about a decade now, and have leased three cars from him, a G37 coupe, Q50 and a Q60. I find that Brian really works with his customers when it comes to fulfilling their needs. He is fair on the pricing, not pushy, and knows which model suits a certain personality. He's always in a good mood, and tends to spread his cheer and joviality to his peers and client base. I have absolutely no hesitation in recommending him, and the dealership to anyone who is interested in a great brand of automobile such as Infiniti. More

Best car buying experience! I had a very good buying experience at this dealer. My Sales Consultant was professional, respectful, courteous, friendly and resourceful. He was kno I had a very good buying experience at this dealer. My Sales Consultant was professional, respectful, courteous, friendly and resourceful. He was knowledgeable about the Infiniti vehicles and about my vehicle which I was trading in. He was very easy going and good to deal with from day one. After my purchase, I contacted him a few times regarding questions and he was again very courteous, respectful and he was able to answer all my questions. The Team at Sawgrass Infiniti also helped me in purchasing accessories for my new vehicle. My experience with the Finance Manager was great also. He explained all the details and paperwork to me and made sure I did not leave with any unanswered questions. Before I came to Sawgrass Infiniti, I had visited the South Motors Infiniti and Warren Henry Infiniti dealerships. The service which I received at Sawgrass was not comparable to the service I received at the other dealerships. The Team at Sawgrass Infiniti went beyond my expectations and made sure I was satisfied with my purchase. In addition, instead of servicing my car and purchasing parts at my nearby Infiniti dealer, I will be driving an extra hour to Sawgrass Infiniti because of the exceptional service I have received at this dealer. More

Poor customer service! I went in to Saw grass Infiniti to purchase a use car to replace a previous Infiniti. My experience with sales was pleasant, but after the check $ w I went in to Saw grass Infiniti to purchase a use car to replace a previous Infiniti. My experience with sales was pleasant, but after the check $ was signed and I began to work with finance it went from pleasant to lackadaisical. For almost three months I was promised per contract a car tag and it has been one excuse after another with the blame placed on the customer as to why it wasn’t delivered. No one took responsibility, nor was willing to make things right. I was given the run around for almost three months with no concern. No communication or follow through. No return calls or emails in a reasonable time frame. Only when I called or emailed would I get some information, however still no time frame for when anything would be done. I would hear excuses, like we are working on it. It’s going to take a while or I thought this department had done it already. Even after expressing my frustration and asking to speak with a general manager still no follow through (from finance) until I called to speak with a general manager. The customer service there is ridiculous. With Saw grass it’s clearly “not” about keeping your business. I love infinit brand cars and will probably purchase another one in the future, but not with Saw grass Infiniti. More