Sawgrass Ford

**$4,664. 74 spent at Sawgrass Ford, and my family's safety concerns remain unresolved.** I repeatedly requested that Sawgrass Ford completely inspect, maint 74 spent at Sawgrass Ford, and my family's safety concerns remain unresolved.** I repeatedly requested that Sawgrass Ford completely inspect, maintain, and repair my 2019 Ford Escape before my daughter, a new driver, began driving it. Despite assurances that the vehicle had been inspected and was ready, the dealership later identified additional repairs that should have been brought to my attention earlier. Its own management acknowledged inspection discrepancies and promised to review the complete service history, diagnostic findings, and documentation. After the vehicle was returned on October 2, 2026, bucking and an apparent low-oil condition were discovered immediately upon its first use. **My greatest concern is the risk this placed on my family.** I trusted Sawgrass Ford to identify and address the vehicle's mechanical problems before returning it. I repeatedly explained that we were unwilling to drive the vehicle back in its current condition and requested complimentary pickup or towing. Sawgrass Ford had previously provided pickup and delivery, yet management has not confirmed that it will provide a safe transportation arrangement now. Despite repeated promises to review the records, I still have not received the findings, answers about the engine oil, or documentation establishing that the unresolved mechanical concerns were properly diagnosed. Instead, the dealership's President criticized the length and preparation of my correspondence. I have filed a formal BBB complaint and retained the invoices, photographs, and correspondence. **I paid for peace of mind and a properly maintained vehicle. Instead, I was left questioning the quality of the inspections, the unresolved mechanical problems, and the dealership's disregard for my family's safety concerns.** More

Julio Gonzalez has been a huge help with helping me fix the transmission in my mustang, I provided all of the info about what I was experiencing when driving and we went and physically drove the car to see the transmission in my mustang, I provided all of the info about what I was experiencing when driving and we went and physically drove the car to see what the issue was like and he was able to pin point the issue right away, he got me in and took care of my car, He was really good with communication and keeping me updated and when I got the car back it drove Flawlessly. Huge thank you to him for helping me with the transmission issue with my car I definitely recommend choosing him as your service advisor More

I’m writing this review to warn prospective buyers about my disappointing experience with this dealership. As a law enforcement professional with over 20 years of service, I had confidence in Ford's recogni my disappointing experience with this dealership. As a law enforcement professional with over 20 years of service, I had confidence in Ford's recognition program for first responders and expected to be treated fairly. Unfortunately, that was not my experience. I made an offer of $60,000 on an F-150 (Stock #11894LA). Angel Martinez was my salesperson and took my offer to the sales manager, Angel Velez, who countered at $61,000. A few days later, after noticing the truck was still available, I reached out to see if they would reconsider my original offer. Not only were they unwilling to negotiate, but they also told me that the previous offer of $61,000 was no longer available. Instead, they said they were firm on their asking price of $65,000, suggesting the vehicle had generated significant interest. Despite that claim, the truck remains unsold. UPDATE: Today, August 7, 2026, I visited the dealership and asked to speak with the same sales manager, Angel Velez, who had previously been willing to sell me the truck for $61,000. He told me the reason he was able to offer that price was because it was the end of the month and he was trying to meet a sales goal by making a more aggressive offer. However, when I pointed out that I had actually visited the dealership on August 1—not July 31—he had no explanation other than repeating that the price was now firm and they were unwilling to negotiate. The inconsistent explanations and shifting pricing left me questioning the transparency of the sales process. If a lower price was genuinely available, customers deserve an honest explanation for why it changed. Being given conflicting information undermined my confidence in the dealership and raises serious concerns about how they communicate and negotiate with prospective buyers. My profession should not entitle me to special treatment, but I do expect honesty, transparency, and integrity—the same standards customers should be able to expect regardless of their background. More

Incredible staff, expeditious and honest, sets the bar leagues high and delivers a high quality experience!!! leagues high and delivers a high quality experience!!! More

Found the car we wanted at the price we wanted to pay. The salesman was great!!!!! The salesman was great!!!!! More

Great experience! The staff was friendly, professional, and honest. They made the whole process easy and stress-free. I’m very happy with my car. Highly recommend! The staff was friendly, professional, and honest. They made the whole process easy and stress-free. I’m very happy with my car. Highly recommend! More

Sawgrass Ford service dept is one of the most professional service dept anyone can go to. Recommend it to all. professional service dept anyone can go to. Recommend it to all. More

Very friendly and knowledgeable great customer service and excellent communication with customers and their needs and excellent communication with customers and their needs More

Sales person Alex was great accessible and transparent throughout the whole process. Thank you to the whole team. throughout the whole process. Thank you to the whole team. More

We always take our vehicles to jess at sawgrass ford he is always quick And courteous is always quick And courteous More