Sawgrass Ford

Sawgrass Ford does have staff members who are caring and responsible the shop foreman, technicians (especially the one who worked on my vehicle), and cashier staff. My issue is with management and how Sawgr responsible the shop foreman, technicians (especially the one who worked on my vehicle), and cashier staff. My issue is with management and how Sawgrass exploits Florida’s weak consumer protection laws, which are minimal for new vehicles and nonexistent for used ones. I own a 2011 Ford Mustang with an ongoing transmission issue. I first brought it to CarMax Pompano in November 2024, which turned into a three-month battle. Later, I tried Tune Rite in Boca Raton and had similar problems. As a student at Universal Technical Institute (Miramar Campus), one of my instructors recommended Sawgrass because they work on many S197 Mustangs. Since Sawgrass also partners with UTI, I trusted them. That was a mistake. If you review the images I’ve attached, including my repair orders (ROs) and text messages with my service advisor, Oscar Ortega, you’ll see the pattern. On my first visit, Oscar changed prices twice, blaming my MaxCare warranty for not covering labor. Later I learned this was false. Service advisors are supposed to negotiate so the customer pays only the deductible. Multiple instructors confirmed this. The quoted vs. final RO showed extreme labor charges more like BMW (I'm a BMW Tech) rates than Ford. Techs don’t see that money; they’re paid flat rate, while the dealer profits. Most likely the tech initially found the transmission needed replacement, but Oscar wanted the warranty to cover a smaller repair. The torque converter was replaced, but the slipping continued. I even experienced deceleration while driving when I told Oscar, his reply was, “How is that possible?” After further testing, they confirmed the transmission needed replacement. Oscar then quoted me $3,600, even though MaxCare had already approved a rebuilt transmission. He told me, “If you can’t pay, come pick up your car,” knowing it was unsafe. I escalated to UTI staff, who spoke with Service Manager Bill. Meanwhile, MaxCare confirmed the prior $1,000 repair should have rolled over. Bill admitted they were correct, but did nothing until I called Ford Corporate. Ford was shocked, contacted Sawgrass, and only then was the cost reduced to my $300 deductible. Even then, Sawgrass never disclosed the transmission was on backorder. Instead, I received vague texts from Oscar about “waiting on parts.” I had to call Ford myself to confirm the backorder. When I pressed Oscar, only then did progress happen. My car sat outside from late July onward. I filed a complaint with Ford; Sawgrass never responded. When I asked Bill for a new service advisor, Oscar contacted me anyway and even called to say, “What have I done to you for you to treat me like this?” The documentation shows otherwise. He consistently avoided accountability and shifted blame to MaxCare or me. He even claimed they “never knew it was backordered,” though the parts department had already confirmed it to me. In the end, I did get my car back and the rebuilt transmission works, but the experience was unacceptable. My vehicle sat for months, was returned filthy, and now has electrical issues from being stored improperly with the battery still connected. Florida’s lack of consumer protection lets dealers like this operate without consequence. Even Ford Corporate admitted these cases happen most often in Florida. If you are considering Sawgrass Ford for service, I recommend going elsewhere. Independent shops in South Florida may play games too, but nothing like what I experienced here. I hope this review helps future customers and makes Sawgrass management think twice before taking advantage of another customer. More

They were excellent - very fast and efficient. It was the easiest truck-buying experience I have ever had. I highly recommend Sawgrass Ford. It was the easiest truck-buying experience I have ever had. I highly recommend Sawgrass Ford. More

Customer service when buying the truck was great. But a week after buying I’m am having multiple issues with the truck. Hopefully the repairs are covered under the ford blue certify warranty. This ha But a week after buying I’m am having multiple issues with the truck. Hopefully the repairs are covered under the ford blue certify warranty. This has turned a good experience into a terrible one . I hope they inspect there vehicles better before selling . More

Incredibly unprofessional dealership. I’m not sure if leadership changed or they started hiring con men but they are scam artists and should be avoided. I’m not sure if leadership changed or they started hiring con men but they are scam artists and should be avoided. More

Complicit, but the quick turnaround on the body work done to cover up Tristan's oopsie is impressive! to cover up Tristan's oopsie is impressive! More

Always a pleasant experience at sawgrass ford. not my first and won’t be my last from them. I wouldn’t go anywhere else for anything. For the customer service and fair or below market priced ve not my first and won’t be my last from them. I wouldn’t go anywhere else for anything. For the customer service and fair or below market priced vehicles. More

Great customer service from Tyler (manager) and my sales associate Juan. Getting my daughter a new bronco sport was a breeze and pricing was competitive and fair. associate Juan. Getting my daughter a new bronco sport was a breeze and pricing was competitive and fair. More

My wife and I were decided to check out what Sawgrass Ford had to offer. They were great. The salesperson made multiple trips back to the office for keys so we could check out the interior as well as the Ford had to offer. They were great. The salesperson made multiple trips back to the office for keys so we could check out the interior as well as the exterior and under the hood. when we decided to get the Explorer they left us go home to get my 2010 Ford Escape as a trade in. they treated us great and also gave us a good price for the Escape. More

Have purchased many vehicles for our Company through Sawgrass Ford. The service levels and pricing we receive have been excellent. Sawgrass Ford. The service levels and pricing we receive have been excellent. More

My car battery died and I was unable to jump it. I called the dealership for pricing and to check if the courtesy service was available for replacing the battery. I was told yes and given a price I called the dealership for pricing and to check if the courtesy service was available for replacing the battery. I was told yes and given a price for $210 for my battery. I was transferred to scheduling where I confirmed once again there wasn’t a charge. She said no charge it was the same as if I drove my car in myself. I was given an appointment for the next day. A guy called the next day to tell me there was a “small fee” to install and the price would be $350. I Told him I was told $210 and I had confirmed with two people that it was a courtesy. He said that information was wrong so I canceled my appointment. It threw my whole day off but I ended up replacing the battery for $141. More