Savannah Toyota

I had my Tundra repaired at a Toyota dealer in Alabama on Wed, 30 March. I left later the same night headed to Ft. Stewart. I arrived at my destination around 4:30 Thursday morning. I was unloading my truck Wed, 30 March. I left later the same night headed to Ft. Stewart. I arrived at my destination around 4:30 Thursday morning. I was unloading my truck when I noticed a strong grease odor coming from under my truck. I checked out the just repaired (in Alalbama) area to find grease slung all over the underbody and leaking like it was oil. I knew from previous visits to Savannah Toyota that they sometimes can be quite busy and I also needed to be on my way again that evening to North Carolina so I drove to Savannah Toyoata and sat outside the Service doors for an hour to ensure I was first to be seen just in case is was going to take a while to repair and me with no appointment. Shawn was the first Service rep I saw and I explained what was going on. He told me they would check it out and see what was going on. When he came back he explained to me what was wrong and that he was going to call the Service department in Alabama to see if they were going to cover the repair of their repair. He would have already called them but with the time difference they were not yet open. He also had to locate one of the two parts needed to complete the repair since they only had one in stock, and he did. I explained to him that I had been up all night driving and I appreciated his help resolving all of this. He offered to put me in a loaner which I thought was great of him but I really didn't want to add another hour and a half of driving to my day. I sat in the customer's lounge and waited. I walked out to talk to Shawn again and he and the mechanic (Chris)assigned to my truck were talking about the repair and Chris explained to me again the problem. They told me about how long it was going to take and when the work was done Chris came in and said he was about to take it for a test drive to make sure there was no more leaks. Shawn came in about 15 minutes later with my paperwork and keys and said it was ready to go and there was no charge to me. That's what I call service by anyone's standards. Thanks, Jim More

In March of 2008, my husband and I purchased a "New" 2007 FJ Cruiser. Everything went fine until I went to trade the FJ Cruiser in November 2009. When we were getting the FJ appraised they asked us about an FJ Cruiser. Everything went fine until I went to trade the FJ Cruiser in November 2009. When we were getting the FJ appraised they asked us about an accident that was on the Car Fax History Report. Turns out someone at Savannah Toyota wrecked the car before it was purchased and they still sold it to us as "New". When I confronted the Regional Manager, Jack, he stated that it would not de-value the vehicle at all. What an idiot! I lost $2,500 off of my trade-in because of a false sale of a "New" vehicle. Total rip off! More

I made a trip to Savannah Toyota to look at a used truck. Justin (salesperson) and I couldn't get the numbers right on a truck that needed work. I left and thought the deal was done. I get a call the next Justin (salesperson) and I couldn't get the numbers right on a truck that needed work. I left and thought the deal was done. I get a call the next day and Justin tells me that the sales manager wants to talk to me, and that they want to work me, since I have been a loyal customer and they want to get the deal done. I show up at the dealership and Justin is not available to help me. The new guy that has stepped in for Justin until he is done with another customer is a dirt ball. I never got to speak with the Sales manager and they came back with an offer that was more expensive than it was the day prior. So much for working with me. The reason for this review is that Justin just called me after about 10 days. He asked if I was still looking for a truck, I told him no and that I had bought one elsewhere. Then he hung up. Didn't say thanks for my time or anything. Just hung up. I will never buy from this dealership again. I used to be a loyal customer with having purchased 2 new cars and 1 used since 2005. Never again. Thanks Justin. More

This dealership Service dept is the best I love them they are always nice the price are very good and they only sell you nwhat you need. are always nice the price are very good and they only sell you nwhat you need. More