Sauers Buick GMC

Sales staff were all very professional and great to work with. Ken, George & Robert - we appreciate you all working to make our buying experience a great one. with. Ken, George & Robert - we appreciate you all working to make our buying experience a great one. More

I took my 2021 GMC Terrain in for an oil change & tire rotation. My bill was $111.76 after a $5 off coupon. I had dropped off my vehicle before they opened. Right away I received a phone call asking if I rotation. My bill was $111.76 after a $5 off coupon. I had dropped off my vehicle before they opened. Right away I received a phone call asking if I wanted them to service my fuel injectors, engine & cabin air filters. I declined. When my vehicle was done, I paid over the phone. After doing so I went on my GMC app to make sure the oil life was reset & it was. But to my surprise my low tire I had when I dropped it off was still the same. Which means they didn't check any of the tire pressures! That is part of a tire rotation. Did they even rotate my tires? I called them back regarding this. They did then fill my tires - over inflating every one of them! That same day I rec'd coupons in the mail for my vehicle. I could have gotten 10% off which would have been $11.60 off. I had called asking if they would honor the coupon & they said no. This is very poor customer service. Why weren't those coupons attached to my account? They were for my vehicle. The worst part is my sister went to Bosak Chevrolet in Michigan City for an oil change & tire rotation on her Suburban which cost $94.95. She has 8 quart of oil - mine is only 6 quarts. So, if I went to Bosak it would have been $84.45 for the same service. And that is before any coupons. And Bosak takes competitor coupons. I really got ripped off! My family bought 2 brand new cars within 1-1/2 months & then came back 4 months later & bought another car. We always came back to the dealership for all oil changes. I have to say that is going to change now. More

I had purchased a new truck on September 1st. My salesman was supposed to deliver it to me later that day, but he had sent me a text instead and said that he got busy with other customers. He was My salesman was supposed to deliver it to me later that day, but he had sent me a text instead and said that he got busy with other customers. He was great until he got my money. That was 3 months ago and I am still waiting on my owners manual so that we can read about how to set the cruise, radio functions, remote starting etc in order to drive this new truck. My free Sirusxm 90 day period has now expired, and we have yet to even use it as we have no idea how to. I have continued to ask for all of my paperwork from this new truck purchase. It still sits in our driveway. I have called, stopped out there, and emailed this Jim Wright numerous times now More

Recently purchased car from Jim Wright, who was professional and knowledgeable. Very satisfied with the vehicle. Paperwork with Roger was flawless and expedient. Website is easy to navigate professional and knowledgeable. Very satisfied with the vehicle. Paperwork with Roger was flawless and expedient. Website is easy to navigate and informative. I would definitely buy another vehicle from Sauers. More

I began my search for a truck a month ago and when I called to check on the Sierra 1500 I eventually bought, I had no idea what this process would bring. I visited two days later and met Jim Wright who called to check on the Sierra 1500 I eventually bought, I had no idea what this process would bring. I visited two days later and met Jim Wright who took me through the vehicle with such ease and professionalism. Coming to an agreement on price and then dealing with Roger Moffat was just as good. By the end of the week I took delivery and it was a flawless experience. Thank you! More

I’ve bought about 15 cars in my lifetime and my recent purchase with Sauers was by far the best experience yet. They worked with me to do most of the paperwork remotely and all I did was walk in, sign a f purchase with Sauers was by far the best experience yet. They worked with me to do most of the paperwork remotely and all I did was walk in, sign a few documents and I was on my way. What a fantastic experience. Thank you Tom! More

George was great talked to him on the phone I was 225 miles away made the deal on the phone when I got there every thing went like he said will make the trip when i buy again thanks George for going abo miles away made the deal on the phone when I got there every thing went like he said will make the trip when i buy again thanks George for going above and bewond with me I couldn t remember my e mail password he figured it out . thanks Jim Barrr I purchaced aGMC Yukon More

Great experience with Tom. Got my vehicle ready for me ahead of time since I was coming from out of town. Provided detailed pictures as requested and he was great to work with. Got my vehicle ready for me ahead of time since I was coming from out of town. Provided detailed pictures as requested and he was great to work with. Everything was quick and easy as well. I would recommend. More