Saratoga Honda

2018 Honda Civic Lease I leased a 2018 Honda Civic from Saratoga Honda today. After checking out a lot of the dealers in the Albany area I ended up at Saratoga Honda because I leased a 2018 Honda Civic from Saratoga Honda today. After checking out a lot of the dealers in the Albany area I ended up at Saratoga Honda because of Memorial Day specials on their website. They are one of the only dealers in the area that actually advertise the real price for a lease rather than advertising a price that does not include taxes and fees. I worked with Justin Matteson through the whole process and he was very knowledgeable, kind and helpful. This was my first leasing experience and I’m happy to say it was a stress free and pleasant experience. More

Two new Hondas My wife and I recently purchased a CRV Touring and a Ridgeline RT-E from Justin Matteson at Saratoga Honda. These are the 10'th and 11'th vehicles we My wife and I recently purchased a CRV Touring and a Ridgeline RT-E from Justin Matteson at Saratoga Honda. These are the 10'th and 11'th vehicles we have purchased from this dealership. Justin was very helpful throughout the entire process. He is very knowledgeable and extremely personable. Everyone involved in our purchases were great to work with. We will definitely continue to use Saratoga Honda for our automotive needs. More

Good Experience I really enjoyed the car, it was in very good condition and the price was good for that car. Although i did not buy it i highly recommend the manager I really enjoyed the car, it was in very good condition and the price was good for that car. Although i did not buy it i highly recommend the manager Bill, he was extremely helpful especially in removing the hard increase on my credit report. I would highly recommend him! More

Efficient, organized, and satisfactory I bought a 2018 CR-V, the sixth one my family and I have bought from Saratoga Honda. We are very satisfied with their service. I bought a 2018 CR-V, the sixth one my family and I have bought from Saratoga Honda. We are very satisfied with their service. More

Service and Sales Absolutely wonderful service. We purchased our 6th car from Saratoga Honda today. Each time from walking in the door to deciding on a vehicle, purch Absolutely wonderful service. We purchased our 6th car from Saratoga Honda today. Each time from walking in the door to deciding on a vehicle, purchasing the vehicle and then service for our time spent with each vehicle has been exceptional. The sales staff is courteous, professional and extremely knowledgeable. Service is a breeze. They too are extremely professional and courteous. Everyone in the building goes out of their way to make the experience easy and enjoyable. Lindsay Karlin in Sales is outstanding along with Dan the sales manager and Mike in Finance. I have no need to shop elsewhere. More

Service Took car for a yearly service, Saratoga Honda was unprofessional, rude and disrespectful. I wouldn’t go back if they gave me free service for the lif Took car for a yearly service, Saratoga Honda was unprofessional, rude and disrespectful. I wouldn’t go back if they gave me free service for the life of my car. They are a poor representative of the good Honda name. Do yourself a favor and drive the extra 30 minutes to Mohawk Honda in Scotia. More

Unprofessional, inconsistent and dysfunctional I purchased a 2015 Honda Fit with this dealer and was met with problems from beginning with sales representative misleading sales tactics to the finan I purchased a 2015 Honda Fit with this dealer and was met with problems from beginning with sales representative misleading sales tactics to the finance department offering options they don't truly honor. The owner Mr. Higgins is extremely unprofessional and unapologetic for his dealerships shortcomings. The vehicle I purchased came with a warranty option which required all maintenance be done with the dealer to validate. I committed to this requirement but was once again met with inconsistency in the service department handling and I was advised that additional services with miscellaneous charges were required in order to honor and maintain my warranty coverage. I later was informed by the manufacturer that was not true and when I confronted the dealer I received no explanation. I have discontinued using this dealer after experiencing two years of horrendous customer service and wouldn't want another potential customer to have the same experience. Please take this review into serious consideration before dealing with this dealer. More

Awesome shopping experience I was looking for a lease that under $200 a month, and the people at Saratoga Honda delivered. The Salesman, RJ was able to get a $500 trade in for my I was looking for a lease that under $200 a month, and the people at Saratoga Honda delivered. The Salesman, RJ was able to get a $500 trade in for my 2005 Hyundai Elantra, and my monthly payment is at $199.32, including wear and tear/service coverage. RJ , along with the Business Manager did a great job in getting me what I needed. The atmosphere at Saratoga Honda is very professional, efficient, and relaxing! It's less stressful there than at the other dealerships on Central Ave in Albany. More

Issue with accepting my pre-approved loan I was pre-approved for a loan and thought this was a good thing but it is not at this dealership. I had a bank-issued letter that stated I was pre-app I was pre-approved for a loan and thought this was a good thing but it is not at this dealership. I had a bank-issued letter that stated I was pre-approved, and the letter included the steps for the dealer to take. The finance department did not understand how to process the pre-approved bank letter and my sales guy kept pushing for me to finance through them. I was supposed to be purchasing my new vehicle from them but since I refused to finance through them, I ended up walking away. I also felt my salesman was a bit snarky and didn't seem to care if I made the purchase or not. Luckily another local dealer had the exact vehicle I wanted and they were experienced in processing pre-approved loans (not to mention the provided superior customer service!). More

Purchase of 2016 Honda CRV This is the 6th Honda I have purchased from Saratoga Honda. I have had a great experience with this dealership. Their service department is excellent. This is the 6th Honda I have purchased from Saratoga Honda. I have had a great experience with this dealership. Their service department is excellent. Every purchase has gone through their sales rep, Lindsay Karlin. He is one of the main reasons I go back - no pressure to buy & is honest. Of course the Honda CRV is the main reason I keep going back. This is my 6th CRV! The car is reliable, affordable and safe. More