Sarat Ford Lincoln

Second vehicle I’ve purchased new from Sarat first ford and now Lincoln. Both experiences were fantastic. The team at Sarat Lincoln so welcoming and upfront with everything. My salesperson Ken kept me abre and now Lincoln. Both experiences were fantastic. The team at Sarat Lincoln so welcoming and upfront with everything. My salesperson Ken kept me abreast of every detail of my long awaited specially ordered vehicle. From order status to informing me the day it was to hit the assembly line , completion , transit and eventually picking up my new car. Not sure if a dealership or sales person could impress me more. Thank you SARAT , Kevin E. More

They advertise what they don’t have in stock for sale say you need order truck bs company say you need order truck bs company More

I couldn't be happier with the service I have and continue to receive from Sarat Ford. Today We picked up our 6th vehicle from them (5 purchases and 1 lease) and except for a minor hiccup during the continue to receive from Sarat Ford. Today We picked up our 6th vehicle from them (5 purchases and 1 lease) and except for a minor hiccup during the height of Covid-19 I couldn't be more pleased. It's not very often you receive such great service and even more rare to get it consistently every time for 17+ years. I would recommend them to anyone looking for a new or used car or truck or wanting to lease. Their service, sales, and collision center deliver superb customer service and the entire staff is very friendly and attentive. They will always be my first stop for any vehicle purchase. Thank you Jeff and you're entire team for always being awesome to work with. More

Service department awful, completely wasted my time. Made an appointment two weeks out, never looked at the car. Service desk staff dishonest, bad attitude, very unprofessional. an appointment two weeks out, never looked at the car. Service desk staff dishonest, bad attitude, very unprofessional. More

Service department is extremely slow, will let your vehicle sit on the lot for days upon days for your car to be “looked at” for “nothing to be wrong”. vehicle sit on the lot for days upon days for your car to be “looked at” for “nothing to be wrong”. More

I purchased my 2021 cutaway work van inoct of 2020. I am unhappy with the warranty issues with the body. Has needed top Replaced from the beginning. Some efforts were made initially but no solution and af unhappy with the warranty issues with the body. Has needed top Replaced from the beginning. Some efforts were made initially but no solution and after many attempts I have not received any more communication. I am displeased and discouraged. Too much money was spent to purchase this vehicle to end up with defective equipment. That said the bottom line is I'm not getting the support in the solution. Standing behind your product and service is what works and always has. More

Stay away from the service department. They want to charge $195 for “swollen lug nuts”. How ridiculous. Scam artists - will never go back. Did you know a spark plug is $250?? charge $195 for “swollen lug nuts”. How ridiculous. Scam artists - will never go back. Did you know a spark plug is $250?? More

I built a new F350 dump from scratch and it couldn’t have been easier. They even brought it to my house when it was finished been easier. They even brought it to my house when it was finished More

Do NOT Do Any Business WITH SARAT!!! If I could give them a ZERO rating I would! I was searching for a particular Lincoln at a certain price and Carfax had one listed at Sarat that met my If I could give them a ZERO rating I would! I was searching for a particular Lincoln at a certain price and Carfax had one listed at Sarat that met my criteria. When I called to put down a deposit on the car, they informed me that the car was mis-advertised and was $10,000 more and that it was the fault of Carfax. Be aware that they have yet another vehicle on Carfax that is also falsely advertised at $10,000 below their actual price ~ coincidence?? Definitely NOT! (These incorrect prices have also not been changed on the Carfax site in the 5 days since I was initially in touch). I did learn from Carfax that they never lower prices on vehicles in their ads unless they are instructed to do so by the dealership. Since Carfax has so much more to lose by being deceptive, I feel comfortable that this one small dealership is pulling the fraudulent strings and NOT Carfax as I was told by Sarat's Manager. This Manager was also very disrespectful and rude to me. He told that I "could go the the Mass. Attorney General's Office and complain and that they did not care". I then wrote a very courteous email to both the General Manager and the Owner (Jeff and John Sarat) asking for a response to this problem. After 5 days, neither has even bothered to show me the courtesy of a response. I think it is safe to assume that with their 1.3 rating, it says it ALL and if the General Manager and Owner do not have respect and courtesy for potential customers, why should any of their staff? It is obvious that this is SARAT's way of doing business. Quite simply, SARAT is practicing "FRAUDULENT and DECEPTIVE practices and they just don't care. Shame on you SARAT!! You should not be allowed to continue to be open for business in the Commonwealth. I'll leave that up to the AG's office. My best advise to anyone considering buying a new vehicle from Sarat or anyone else, is to check your potential dealership's reviews first. More

Horrible Service I brought my car in for an appointment for a recall update that called for a software update to the emissions. An hour and fifteen minutes later I was I brought my car in for an appointment for a recall update that called for a software update to the emissions. An hour and fifteen minutes later I was told they were having trouble figuring it out. My appointment as at 3:30. At 5:00 my car came out and I was told they were not able to figure it out and I would have to call back and schedule a whole day appointment. When my white car came out it had a big smear of grease on the door. The customer service rep had to check the pictures prior to removing the grease to make sure it was not there when I came in. Now an hour and half previous the rep took the pictures and informed me that they would not be able to do a car wash which apparently must be a standard part of the service. I responded by saying that's fine because I just had come through the Golden nozzle car wash and that I do it on the daily because it is on my commute. She asked me if I had a pass. Once she confirmed that the picture confirmed my claim that the grease was not on it upon arrival she grabbed some wiped it off with a cloth which was all I needed her to do from the get go! The whole experience was an unfriendly and unpleasant waste of time. I will find another dealership to get the recall service completed. More