Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sarat Ford Lincoln
Agawam, MA
115 Reviews
There are numerous reasons why drivers choose Sarat Ford Lincoln. Proudly serving Agawam, Springfield, Chicopee and Westfield, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail.
Founded in 1929 by John S. Sarat Sr., Sarat Ford Lincoln - a distinction merited by their commitment to obtaining the highest level of customer satisfaction. The staff at Sarat Ford Lincoln believes that a professional business relationship and concern for the needs and expectations of the customer are key to their continued success.
Today, John "Jack" Sarat, Jr. and his sons Jeff, Chris, and Scott carry on the Sarat Family tradition together with the entire Sarat Ford Lincoln Team. Their full service dealership offers quality products, quality service and convenient service hours.
Sarat Ford Lincoln offers a variety of New and Pre-owned vehicles. Plans to expand Sarat's service department were realized in 1989, when a new dealership was built across the street. The original building was converted into a state of the art body shop facility. The new building has an impressive 24 bay service center that today houses a $1,000,000 parts inventory featuring many varieties of other specialty manufactures.
Sarat Ford Lincoln is a Fast Lube dealership - providing 29 minute lube, oil and filter changes without an appointment, for added convenience, the service center is open until 8 PM Monday through Thursday, 5 PM on Fridays and 8 AM - 4 PM on Saturdays.
On behalf of everyone at Sarat Ford Lincoln, we would like to thank you for visiting our web site. We offer superior sales and service for our valued customers. We are committed to serving our friends and customers and look forward to hearing from you.
Sarat Ford Lincoln truly has every one of your automotive needs covered. The only question left now is how we can best serve you. To take advantage of any one (or more) of our services, be sure to contact us today. Or, stop by and see us in person at 245 Springfield Street Agawam, Massachusetts.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 115 reviews
June 06, 2022
Very nice dealership. I had a great experience and the staff were super friendly. I would defiantly come back here again. John the salesman was really great. He was no I had a great experience and the staff were super friendly. I would defiantly come back here again. John the salesman was really great. He was not pushy at all and was very friendly and knowledgeable . More
by Elite
Employees Worked With
John Cassidy
February 03, 2022
Second vehicle I’ve purchased new from Sarat first ford and now Lincoln. Both experiences were fantastic. The team at Sarat Lincoln so welcoming and upfront with everything. My salesperson Ken kept me abre and now Lincoln. Both experiences were fantastic. The team at Sarat Lincoln so welcoming and upfront with everything. My salesperson Ken kept me abreast of every detail of my long awaited specially ordered vehicle. From order status to informing me the day it was to hit the assembly line , completion , transit and eventually picking up my new car. Not sure if a dealership or sales person could impress me more. Thank you SARAT , Kevin E. More
by kevincbe1
Employees Worked With
Ken,Jake
October 20, 2021
I couldn't be happier with the service I have and continue to receive from Sarat Ford. Today We picked up our 6th vehicle from them (5 purchases and 1 lease) and except for a minor hiccup during the continue to receive from Sarat Ford. Today We picked up our 6th vehicle from them (5 purchases and 1 lease) and except for a minor hiccup during the height of Covid-19 I couldn't be more pleased. It's not very often you receive such great service and even more rare to get it consistently every time for 17+ years. I would recommend them to anyone looking for a new or used car or truck or wanting to lease. Their service, sales, and collision center deliver superb customer service and the entire staff is very friendly and attentive. They will always be my first stop for any vehicle purchase. Thank you Jeff and you're entire team for always being awesome to work with. More
by BrianShannon
Employees Worked With
Kevin, Cam, Jeff
September 14, 2021
Service department awful, completely wasted my time. Made an appointment two weeks out, never looked at the car. Service desk staff dishonest, bad attitude, very unprofessional. an appointment two weeks out, never looked at the car. Service desk staff dishonest, bad attitude, very unprofessional. More
by Tmartins1168
Employees Worked With
Marcy
August 30, 2021
Service department is extremely slow, will let your vehicle sit on the lot for days upon days for your car to be “looked at” for “nothing to be wrong”. vehicle sit on the lot for days upon days for your car to be “looked at” for “nothing to be wrong”. More
by Absefd
Employees Worked With
Service
