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Sarat Ford Lincoln
Agawam, MA
115 Reviews
There are numerous reasons why drivers choose Sarat Ford Lincoln. Proudly serving Agawam, Springfield, Chicopee and Westfield, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail.
Founded in 1929 by John S. Sarat Sr., Sarat Ford Lincoln - a distinction merited by their commitment to obtaining the highest level of customer satisfaction. The staff at Sarat Ford Lincoln believes that a professional business relationship and concern for the needs and expectations of the customer are key to their continued success.
Today, John "Jack" Sarat, Jr. and his sons Jeff, Chris, and Scott carry on the Sarat Family tradition together with the entire Sarat Ford Lincoln Team. Their full service dealership offers quality products, quality service and convenient service hours.
Sarat Ford Lincoln offers a variety of New and Pre-owned vehicles. Plans to expand Sarat's service department were realized in 1989, when a new dealership was built across the street. The original building was converted into a state of the art body shop facility. The new building has an impressive 24 bay service center that today houses a $1,000,000 parts inventory featuring many varieties of other specialty manufactures.
Sarat Ford Lincoln is a Fast Lube dealership - providing 29 minute lube, oil and filter changes without an appointment, for added convenience, the service center is open until 8 PM Monday through Thursday, 5 PM on Fridays and 8 AM - 4 PM on Saturdays.
On behalf of everyone at Sarat Ford Lincoln, we would like to thank you for visiting our web site. We offer superior sales and service for our valued customers. We are committed to serving our friends and customers and look forward to hearing from you.
Sarat Ford Lincoln truly has every one of your automotive needs covered. The only question left now is how we can best serve you. To take advantage of any one (or more) of our services, be sure to contact us today. Or, stop by and see us in person at 245 Springfield Street Agawam, Massachusetts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 115 reviews
April 04, 2024
Absolutely horrible service experience. Called multiple times to try to set up an appointment for service. Each time I could not speak to a service advisor to ask if certain things were co Called multiple times to try to set up an appointment for service. Each time I could not speak to a service advisor to ask if certain things were covered under my extended warranty. I left multiple messages with a voicemail and with secretaries. I finally made an appointment and still could not speak to a service advisor. I tried contacting them a few more times before my appointment. I dropped my truck off the day before my appointment and did not hear from a service advisor for 5 days after. Not a single call saying they needed to hold on to my truck. At that point I even called and left a voicemail for one of the owners trying to figure out what was going on with my truck. Still no callback. They finally called me on the 5th day to tell me what was going on with my truck. They charged me an obscene amount of money to finally explain to me that the parts I already know were worn out were not covered under warranty. Something a simple conversation with a service advisor would have handled. I can't believe they get away with charging that amount of money to tell someone that a part is not covered under warranty when I told them that the part is worn out and I just wanted to know if it was covered under warranty. That doesn't even address that some of the warranty work might not have fixed one of the problems I'm having. Sounds like my transmission is still not shifting correctly after they worked on it. What also amazed me is that the technician had a problem reading a voltage gauge that I had mounted on the dashboard right in front of him. BEWARE of the service department. More
by shanethrall
Employees Worked With
Brandon Clement
April 02, 2024
We had a great buying experience. Mark Lyon very friendly, did not push us, listened and answered our questions. He was very knowledgeable and patiently explained everything. We were Mark Lyon very friendly, did not push us, listened and answered our questions. He was very knowledgeable and patiently explained everything. We were very satisfied. More
by green204
March 24, 2024
Dan K was a great salesman found me what I was looking for purchase the truck on a Saturday got sick then call me or text me everyday until I pick the truck up on Saturday make sure everything was all per for purchase the truck on a Saturday got sick then call me or text me everyday until I pick the truck up on Saturday make sure everything was all perfect make sure it was clean and ready to go all the salesman were great even the one with a crooked mohawk More
by 4006jsr
Employees Worked With
February 24, 2024
Dealership was very welcoming, clean and accommodating. Our sales rep John was amazing. He made the process very smooth for us. We live in dalton MA and worked with our schedule. We have already recommende Our sales rep John was amazing. He made the process very smooth for us. We live in dalton MA and worked with our schedule. We have already recommended John to our friends. More
by Raypattynichols
Employees Worked With
January 12, 2024
John Day was a top quality guy to work with. Very knowledgeable, professional and personable. Even went above and beyond to get car registration taken care of. Very knowledgeable, professional and personable. Even went above and beyond to get car registration taken care of. More
by dreamweaver060
Employees Worked With
January 03, 2024
Everything was great as usual, wouldn't go anywhere else. Great job Kevin and all the Managers Great job Kevin and all the Managers More
by RUSTY3319
Employees Worked With
December 18, 2023
Jeff Duffey was wonderful to work with. He was friendly, welcoming and knowledgeable. He took the time to answer all my questions and explain the options available even after I told him th He was friendly, welcoming and knowledgeable. He took the time to answer all my questions and explain the options available even after I told him that I was just starting my research and wasn't going to be buying for a few weeks. Because of all his time and knowledge I got to know about the Escape plug in Hybrid and that it was the right vicial for me. More
by Istromberg
Employees Worked With
September 25, 2023
Initial contact was great via text and email. However the offer for my trade in was super poor; the manager offered just over kbb by 300 dollars, but they are over kbb for their retail. Once agai However the offer for my trade in was super poor; the manager offered just over kbb by 300 dollars, but they are over kbb for their retail. Once again dealers living upto their reputations… More
by zodar7
