Sarat Ford Lincoln

Very good experince. The salesman, service advisor and buness manger all very good. The owners book was missing but Derrick said he would get me one. The salesman, service advisor and buness manger all very good. The owners book was missing but Derrick said he would get me one. More

Always a good experience. Second Ford I have purchased from Sarat. Jeff is always great to deal with and fair. Second Ford I have purchased from Sarat. Jeff is always great to deal with and fair. More

I recently had the pleasure of purchasing a vehicle from here from Gary, and I must say it was an outstanding experience from start to finish. From the moment I walked through the doors, I was greeted from here from Gary, and I must say it was an outstanding experience from start to finish. From the moment I walked through the doors, I was greeted warmly by the staff, who made me feel valued and welcome. The showroom was immaculate, with a wide variety of vehicles on display, catering to all preferences and budgets. Their transparency regarding pricing and financing options was refreshing and greatly appreciated. The test drive process was seamless, allowing me to get a true feel for the car without any pressure. When it came time to finalize the purchase, the finance team was incredibly efficient, ensuring all paperwork was completed swiftly and accurately. Overall, they exceeded my expectations in every aspect of the car-buying experience. Their commitment to customer satisfaction and attention to detail sets them apart from other dealerships. I highly recommend going to Gary at Sarat Ford to anyone in the market for a new or used vehicle. More

Excellent customer driven service. Reasonable cost. I felt they held my hand so to speak through the process. Much appreciated Reasonable cost. I felt they held my hand so to speak through the process. Much appreciated More

The purchase experience was a pleasant and straightforward. Our sales representative (John) was accountable and was able to respond to all of our questions during the entire transaction. straightforward. Our sales representative (John) was accountable and was able to respond to all of our questions during the entire transaction. More

Absolutely horrible service experience. Called multiple times to try to set up an appointment for service. Each time I could not speak to a service advisor to ask if certain things were co Called multiple times to try to set up an appointment for service. Each time I could not speak to a service advisor to ask if certain things were covered under my extended warranty. I left multiple messages with a voicemail and with secretaries. I finally made an appointment and still could not speak to a service advisor. I tried contacting them a few more times before my appointment. I dropped my truck off the day before my appointment and did not hear from a service advisor for 5 days after. Not a single call saying they needed to hold on to my truck. At that point I even called and left a voicemail for one of the owners trying to figure out what was going on with my truck. Still no callback. They finally called me on the 5th day to tell me what was going on with my truck. They charged me an obscene amount of money to finally explain to me that the parts I already know were worn out were not covered under warranty. Something a simple conversation with a service advisor would have handled. I can't believe they get away with charging that amount of money to tell someone that a part is not covered under warranty when I told them that the part is worn out and I just wanted to know if it was covered under warranty. That doesn't even address that some of the warranty work might not have fixed one of the problems I'm having. Sounds like my transmission is still not shifting correctly after they worked on it. What also amazed me is that the technician had a problem reading a voltage gauge that I had mounted on the dashboard right in front of him. BEWARE of the service department. More

We had a great buying experience. Mark Lyon very friendly, did not push us, listened and answered our questions. He was very knowledgeable and patiently explained everything. We were Mark Lyon very friendly, did not push us, listened and answered our questions. He was very knowledgeable and patiently explained everything. We were very satisfied. More

Gary came right out when he saw me looking. ..this was my first visit ever at Sarat. I will be back. ..this was my first visit ever at Sarat. I will be back. More

Dan K was a great salesman found me what I was looking for purchase the truck on a Saturday got sick then call me or text me everyday until I pick the truck up on Saturday make sure everything was all per for purchase the truck on a Saturday got sick then call me or text me everyday until I pick the truck up on Saturday make sure everything was all perfect make sure it was clean and ready to go all the salesman were great even the one with a crooked mohawk More

Dealership was very welcoming, clean and accommodating. Our sales rep John was amazing. He made the process very smooth for us. We live in dalton MA and worked with our schedule. We have already recommende Our sales rep John was amazing. He made the process very smooth for us. We live in dalton MA and worked with our schedule. We have already recommended John to our friends. More