Sarat Ford Lincoln

My experience was great. The sale associate was extremely helpful and knowledgeable. They all worked on getting me into a car that I not only love but can also afford. I will recommend this dealership and th helpful and knowledgeable. They all worked on getting me into a car that I not only love but can also afford. I will recommend this dealership and this associate to anyone who asks. More

I was at a loss for what car to purchase, after stopping at a Hyundai dealer I decided to go to Sarat Ford before I signed any papers with Balsie. When I arrived I was greeted by Kevin with in moments of wa at a Hyundai dealer I decided to go to Sarat Ford before I signed any papers with Balsie. When I arrived I was greeted by Kevin with in moments of walking through the door and promptly offered water. The dealershop was much cleaner and much more well organized then Balise when sitting and discussing my needs and price range for a new car. Kevin worked with me in great detail on choosing what car, color, and features fit me. Once I decided to go ahead and lease my Focus Kevin sat with me and even filled out the majority of paper work for me because I have a broken hand/wrist. This was a huge help because right now I can barely hold a pen and I knew a lot of signing was going to be in my future. Once all the paper work and financial items were taken care of Kevin took my car to fill it up with gas and even phoned my cell phone from the gas station to offer me a Dunkin Donuts coffee on his way back. This was far aboveand beyond anything I had imagined a sales person to do. All in all my experience at Sarat Ford was excellent and I have already raved to my fellow Big Y employees about my car, the dealership but most of all my sales associate Kevin Hughes. I look forward to doing business with Sarat and Kevin for many years to come. More

I have always had great service when I 've brought my car in to be serviced. The staff has been courtious and answered all questions. The work has always been done in a timely manner. I will continue to car in to be serviced. The staff has been courtious and answered all questions. The work has always been done in a timely manner. I will continue to do business with Sarat Ford. More

I always have great service at Sarat ford. And with me living an hour and 15 min away, they alway work with me to get my car fixed. living an hour and 15 min away, they alway work with me to get my car fixed. More

There is not much more to say. It is known by the entire Sarat staff and owners of Sarat Ford/Lincoln that Balise Ford in Wilbraham can be seen from our condo but we choose to drive the 18 miles to Sarat be Sarat staff and owners of Sarat Ford/Lincoln that Balise Ford in Wilbraham can be seen from our condo but we choose to drive the 18 miles to Sarat because of the great relationship and friendly service personal. My first experience was with John Sarat when I purchased a 1963 Galaxie 500. It was many years later that I reestablished a relationship again with the Sarat Family Respect and trust is not given. It is earned. Sarat Ford/Lincoln has earned my respect and trust!!!!!! More

I continue to come to Sarat Ford Lincoln because the Service Deparment is Excellent. Nancy and/or Pete always get me in whenever I call. Not only are they both very friendly, but they always remember Service Deparment is Excellent. Nancy and/or Pete always get me in whenever I call. Not only are they both very friendly, but they always remember me and my vehicles. Being that I also work in a service industry, I find their Customer Service Exceptional. With both Nancy and Pete working the desk and with the mechanics and technicians working behind the scenes to perform either routine maintenance or to resolve an issue with either of my Ford vehicles, I wouldn't take my vehicles anywhere else. Your dealership consistently shows that 'Quality is Job 1'. More

I had to use the Body Shop. They were very accommodating, very friendly, easy to deal with. They made an unhappy experience easier to deal with. very friendly, easy to deal with. They made an unhappy experience easier to deal with. More

Service has always been good at Sarat. I purchased a newer Ford Explorer and have had it serviced there several times. This service was for my older explorer that my son now drives and because of the q newer Ford Explorer and have had it serviced there several times. This service was for my older explorer that my son now drives and because of the quality of work done before on my explorer I brought his there. The price is always more than what I want to pay but overall it seems fair. I will continue to utilize Sarat in the future. More

Chuck Dave and I believe Aaron ( sorry if I got it wrong) were the most friendly and professional people I have met. My wife and i spent a long time trying to decide on color. inventory had three identical were the most friendly and professional people I have met. My wife and i spent a long time trying to decide on color. inventory had three identical vehicles of different colors. We picked Frosted glass. They were patient and made our purchase enjoyable. Thank you guys for all the help. More

My experience purchasing my new truck was enjoyable from start to finish. I was looking for a new truck and Sarat had by far the largest selection in my area. I used their website to get an understanding start to finish. I was looking for a new truck and Sarat had by far the largest selection in my area. I used their website to get an understanding of what I wanted and visited the dealership to see the trucks in person. The sales person was helpful, knowledgeable and informative without being pushy. I feel I received a great price on the new truck and a fare deal on my trade-in. I was able to view the inventory at my own pace, test-drive what I wanted and within a couple of hours drive my new truck home. I plan to recommend Sarat to anyone looking to buy a new Ford. More