Sarasota Toyota | Page 3

TERRIBLE DONT RISK BUYING HERE Purchased a Lexus from this place from Travis morales while driving it home I noticed the steering column was broken and rattling called the dealership to speak to my sells this place from Travis morales while driving it home I noticed the steering column was broken and rattling called the dealership to speak to my sells guy he said yea I'll take care of that but every time I called he kept putting me off also he lied about giving me a free warranty said cause I didn't have good credit that they have to give me a warranty "it's mandatory" and that I should feel lucky come to find out they charged me $1959 for it .they said they would refund that and 9months later nothing it wasn't till I got the police involved that they agreed to give the money back and only cause I had video of the lie and transaction.to make a long story short I ended up asking if they would fix the steering column and I would pay I just wanted it done they said yea we will call you for an appointment when the part comes in so I call a week later and they tell me they refuse to service my vehicle cause of my past experience with them these people have no honor ..except one guy Marvin but even he couldn't help me cause the gm who has never even ment me said we refuse to help this consumer because I refused to be taken advantage of they don't want to be recorded because they do shady business which is why you should definitely record your transaction cause if you don't you have no recourse ....if you decide to do business with these people ..good luck More

I purchased a vehicle from this dealer 05/2021 and then traded it in to another dealer 12/2022. I completed and sent in a cancelation form for my service, car care and road hazard coverage. I never heard traded it in to another dealer 12/2022. I completed and sent in a cancelation form for my service, car care and road hazard coverage. I never heard anything back and tried to call the dealership but the receptionist was extremely rude and would not transfer me to anyone. She would only say "leave your name and number and someone will call you back". No one has called me back. I then contacted the receptionist again and had to argue with her to get her to transfer me to a manager and I spoke with Josh who stated that he would look into this situation and call me back. He called back and said he was trying to find answers still and would call me back but wanted to let me know he was working on it. I have never heard back from him again. I have sent emails to Nate in Finance, the finance manager and general manager and to the email listed in the contact us section of their website. Again, no one has called or emailed me. This is definitely the worst customer service experience I have ever encountered with any business. I no longer live close by or I would go into the dealership, as apparently that is the only way to get them to allow you to speak with a manager. I would stay away from this dealership, as there are other Toyota dealerships nearby and I have to believe their customer service would be better. My next step is to contact the Better Business Bureau and News Channel 8. More

These guys are scam artists and I do not recommend them at all! They will charge you excessive fees and tell you xx stories. Highly recommend going any other dealer they do not own. My friends and I wil at all! They will charge you excessive fees and tell you xx stories. Highly recommend going any other dealer they do not own. My friends and I will never be purchasing a car from these guys. More

Mi nombre es Jose A Colón-Rodriguez. I bought a Rav 4 a few days ago.It was my seller Christian McCain.He was very professional and with a lot of knowledge of the art of selling.Without a I bought a Rav 4 a few days ago.It was my seller Christian McCain.He was very professional and with a lot of knowledge of the art of selling.Without any pressure and very honest in his words.Always putting the customer firs more than anything.More sellers are needed who have all these qualities.Sincerely Jose A Colon-Rodriguez. More

Salesmen i dealt with, Eddie & Aron, were Excellent and paid attention to my needs as well as details. Service manager & Sales Manager Michael were Great Too!!! paid attention to my needs as well as details. Service manager & Sales Manager Michael were Great Too!!! More

Buyer beware! I purchased a preowned car but never took delivery, as the Sales Manager Mike Percitino promised to replace the exhaust and the bottom black trim pi I purchased a preowned car but never took delivery, as the Sales Manager Mike Percitino promised to replace the exhaust and the bottom black trim pieces on vehicle. They replaced the exhaust but they cannot get the trim parts. This has been over a month now. They cannot fulfill their end of the agreement, so I want my money back. More

I emailed the sales manager "Josh Guy" about ordering a 2023 Tundra TRD Pro with a trade-in. I sent him my photos of my 2020 4Rnner Venture and an "As Built" of the Tundra. He said, he never read my email, 2023 Tundra TRD Pro with a trade-in. I sent him my photos of my 2020 4Rnner Venture and an "As Built" of the Tundra. He said, he never read my email, he just passed it off. I waited for over 2 hours for them to appraise my vehicle and give me an out-the-door price. When they finally got around to giving me the quote, it was 6k over my "As-Built" statement. The second line down read "Marketing fee of $20k. They have no respect for customer intelligence.. The TRD Pro comes loaded! They told me that I couldn't order like it is on Toyota's website. That I'm forced to get many additions you don't need. An extremely poor experience, DON'T SHOP THERE! More

Travis was a wonderful help. Listened to what I was looking for and needed. Thank you so much. 100% would recommend his service. Listened to what I was looking for and needed. Thank you so much. 100% would recommend his service. More

don't buy any extended warranty from this showroom as they will sell you this and there's no easy way to cancel it. Customer support dodge your calls and they will never transfer you to the Finance to di they will sell you this and there's no easy way to cancel it. Customer support dodge your calls and they will never transfer you to the Finance to discuss this. Waste of time and money with this Dealership. When I asked to cancel my extended warranty , one of the sales persons gave some random number from LousiVille's Mercedes Benz Dealership number. I do not know how these people are still in business playing such nasty tricks on customers. Do you ever cancel Extended warranties or answer or return phone calls? More

I was going to give them 5 stars. But realized AFTER the purchase that I did not get the $500 gas card they advertised that they would give to anyone who sold or traded in a used c But realized AFTER the purchase that I did not get the $500 gas card they advertised that they would give to anyone who sold or traded in a used car. When I called them two days later, I was told the $500 was "built into" the price. Nice try guys. More