Sarasota Ford
Sarasota, FL
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Very disgusted with the lack of honesty, integrity and customer service! When I was there I was treated very poorly, I was looking to trade in the last SUV I purchased from them(another bad experience)b customer service! When I was there I was treated very poorly, I was looking to trade in the last SUV I purchased from them(another bad experience)but I recognize the fact that they have a high turnover of employees and was going to give it another chance. I walked onto the lot and told the sales rep that I was interested in an F150 or a Ford Edge and he tells me "what you really need is to get yourself in a fuel efficient "car"... I was surprised, told him that gas wasn't an issue, that I was used to paying high gas prices and I went around looking at what they had in trucks and he came back(with a manager) wanting to show me a sedan.. I went to Matthew Currie two days later and they were very accommodating, professional and listened to me then provided what turned out to be the best experience I have ever had purchasing a vehicle. I am still having to deal with Sarasota Ford about my warranty cancellation and unfortunately they have made it very difficult for me to even get a straight answer on the dollar amount that I would be refunded. The finance manager Ed Bailey lied to my face and told me that no one at the dealership has access to the information regarding warranty cancellation! After I left I called and asked for the GM and whoever I spoke to didn't give his name or apologize and didn't seem to care either, finally they transferred me back to a different finance person who said they would handle it right away. The cancellation form did not get presented for processing until two weeks later.. I got this information not from Sarasota Ford but by calling the other dealership and contacting the Warranty company. It has taken me over a month to get feedback. More
Well I bought my first new car, a 2011 Mustang GT premium. I bought this car 3 months ago and decided I should pass on my positive experience. The car is great and I give credit to Ford for that but premium. I bought this car 3 months ago and decided I should pass on my positive experience. The car is great and I give credit to Ford for that but the the buying experience was great also. I took a test drive and loved the car. Negotiations were simple and a good deal was on the table so I bought it. Yes, I'm a haggler always looking for the best deal and they came through without difficulty. I've also bought a used car from them about 8 years ago, so this is my second buying experience from Sarasota Ford. I have had minor warranty work needed and my service rep at the dealership took care of business and got me back to enjoying my new Mustang. More
This dealership is a joke. I usually deal with Brandon Ford and will never stray from them after this experience. I called about a price I saw on the internet - there were 4 of the same cars with that pri Ford and will never stray from them after this experience. I called about a price I saw on the internet - there were 4 of the same cars with that price. I was scheduled for a test drive at 6 and showed up early. Mysteriously, two of the cars that I'd driven an hour to see were now gone after only 2 hours since my call had gone by. And the ones that were left were SHOCKER the more expensive ones. I was never dishonest about my price range yet for some reason they were misled. We get into the dealing room and they come back with a price $4K HIGHER than the internet price. When I asked why I was told...and I quote... "If we put the actual price out there do you think we'd get any phone calls?" HAHA...so you false advertise to waste people's time and let them think they are getting a better deal when its actually far worse. Don't deal with them, go to another Ford dealership and be treated with respect. More
I bought new Taurus From Lee Newman, the car is awesome and LEE was great, if you are in the market for a new Ford or a used car you should ask for Lee. The service is TOP NOTCH at SARASOTA FORD. WE have b and LEE was great, if you are in the market for a new Ford or a used car you should ask for Lee. The service is TOP NOTCH at SARASOTA FORD. WE have bought a lot of cars in the past and this by far was the best car buying experience we have ever had. More
I hate buying cares, but I was helped a lot by Matt. He was great. Low pressure, not much haggling. If you need a car and don't want a lot of headaches, see him. He is honestly a good guy to deal with. was great. Low pressure, not much haggling. If you need a car and don't want a lot of headaches, see him. He is honestly a good guy to deal with. More
Will never do business with them, or recommend anyone I know. Instead of showing me autos they offered me drinks and ice cream. I didn't go there to eat I went there to buy! Once they finally showed me a know. Instead of showing me autos they offered me drinks and ice cream. I didn't go there to eat I went there to buy! Once they finally showed me a truck and I drove it they immediately sent a manager in to pressure me. Asking me if I'm committed to buy. xxxx, I drove 10 miles sat there for 1 1/2 hrs by this time and you ask me if I'm committed. Then once they did give me the price it was way off from what the salesman told me. After a total of 4 hrs I left upset and went the next day to Autoway ford and bought a truck in 1 hr and 20 mins. By the way on a more positive note Autoway said "Thank You" for sending me to them. More