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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,468 Reviews

1,468 Reviews of Sarant Cadillac - Service Center

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October 18, 2020

The wait was over 3 hours and one of the issues is still not resolved. With only 2500 miles on the car, the battery was defective. They needed to make sure that the battery was not good. They replaced th More

by RNATHAN1948
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 20, 2020 -

Sarant Cadillac responded

Thank you for the feedback. We appreciate the review and look forward to working with you again in the future.

October 18, 2020

Sarrant service is excellant. Always professional and try to make there clients and customers feel special and that they are special having a caddy which is great More

by JSALOMANCPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira, Abe Kolat
Oct 20, 2020 -

Sarant Cadillac responded

Thank you for the 5-star review! We appreciate you choosing us and letting us know about your recent visit. If there is anything more we can do for you, please let us know. Thank you again.

October 17, 2020

The service at Sarant Cadillac was excellent ! My advisor Abe was friendly, caring and kept me up to date during the entire appointment. He went above and beyond to help me redeem my GM points towards my ser More

by BPMC85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abe Kolat
Oct 20, 2020 -

Sarant Cadillac responded

Thank you for choosing us! We appreciate your business. If there is anything more our staff can do for you, please do not hesitate to reach out to us. Thank you.

October 17, 2020

I was having an issue with my CT5 and the service department was determined to fix the issue. Tony my service consultant worked with me to keep me informed on the progress and steps being taken to r More

by gregbar11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony DiGuiseppe
Oct 20, 2020 -

Sarant Cadillac responded

Tony and the rest of our staff will be happy to hear your kind words. If there is more we are able to do for you in the future, please let us know. Thank you.

October 16, 2020

The team a Sarant is always cheerful, accomodating, and thorough. Since I live a distance from the dealership, a loaner vehicle is there for my convenience. I prefer to visit Sarant rather than a closer re More

by np5never
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira, Abe Kolat
Oct 20, 2020 -

Sarant Cadillac responded

Thank you for the 5-star review! Our staff will appreciate the kind words. We look forward to working with you again in the future.

October 14, 2020

Service department at Sarant Cadillac is amazing.The staff is Always extremely accommodating and professional. Car was serviced and returned in a timely manner. Thanks and keep up the good work. More

by Brett 926
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
John F. Nassour, Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Oct 16, 2020 -

Sarant Cadillac responded

Brett, thank you for your review of our business. We're so glad to hear you've had excellent experiences with our service department. Have a great weekend, and please let us know if there's anything else we can help you with!

October 14, 2020

Joe and Maurice are the best...like seeing family when I walk in. I buy from Sarant for the service center not the sales team!! More

by RSALTZMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Oct 16, 2020 -

Sarant Cadillac responded

Thank you for taking the time to leave us a review! We're so glad to hear that working with Joe and Maurice and our service team is a five star experience, like working with family. If there's anything else we can help you with, please let us know!

October 13, 2020

Maurice is the best! He contacted me that an after-market had been delivered and it could be installed at my convenience. I responded that I could come to Sarant Cadillac that day. Maurice told me he would t More

by Ken D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Oct 14, 2020 -

Sarant Cadillac responded

That's fantastic and so is Maurice! Thank you, Ken, for providing this amazing feedback on Maurice and on your visit with us. We are so glad to hear that Maurice stood by his word and was able to get your vehicle serviced in a timely manner. We'll be sure to share this feedback with Maurice and our management team. Thank you for choosing Sarant Cadillac, and we hope to work with you again.

October 12, 2020

Service was exceptional. Staff is extremely pleasant, helpful and most of knowledgeable. They go above and beyond to assist you. Good experience with Sarant Cadillac. More

by RUBY.BASDEO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira, Abe Kolat
Oct 14, 2020 -

Sarant Cadillac responded

Thank you for the 5-star review! We are happy to know that our staff provided such a great experience for you!

October 11, 2020

As usual my service was excellent. The staff is extremely knowledgeable and eager to make your experience a positive one. I had a unique problem with my radio. Maurice from service and Anthony from sales wer More

by Yolanda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice Pereira
Oct 14, 2020 -

Sarant Cadillac responded

We appreciate the kind words about our staff! Thank you for the review. If there is more we can do for you. Please let us know.

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