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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,468 Reviews

1,468 Reviews of Sarant Cadillac - Service Center

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October 26, 2020

Antonio is great Darlene is wonderful so friendly.There Antonio is great Darlene is wonderful so friendly. There is such a warm welcome when you enter the showroom. The service dept is very helpful More

by AMARRONE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Sarant Cadillac responded

Thank you for the 5-star review, Amarrone! We are glad to know that Darlene could provide such a great experience for you. If there is anything more we can do for you, please let us know. Thank you.

October 24, 2020

Service department is always friendly and accommodating. They kept me I formed as to the progress of my repair. The dealership was clean and comfortable. More

by JoeK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Sarant Cadillac responded

Thank you very much for your feedback! We are very happy to hear that you had such a great experience with our service team and we look forward to seeing you again!

October 23, 2020

This is the best dealership for honorability, caring, and professional services both in sales and service. You could not ask for a better dealership then Sarant More

by rrifkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira, Abe Kolat
Oct 27, 2020 -

Sarant Cadillac responded

Thank you so much for your feedback! We couldn't be happier to hear that you had such a great visit with our team! We appreciate the kind words and look forward to seeing you again!

October 23, 2020

They work on the problem until they can correct it.They They work on the problem until they can correct it. They are very curious. They always provide a loaner car. When the job is completed they do a foll More

by rose112d
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice Pereira
Oct 27, 2020 -

Sarant Cadillac responded

Thank you so much for the feedback! We appreciate your business and look forward to seeing you again soon!

October 23, 2020

It is a great dealership they are very courteous it’s a very clean place and the answer all your questions and then these times of Covid they paid special attention to cleaning I give it an A+ More

by Fasteddie2056
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abe Kolat
Oct 27, 2020 -

Sarant Cadillac responded

Thank you so much for your feedback! We couldn't be happier to hear that you had such a great visit with our team! We appreciate the A+ grade and look forward to seeing you again soon!

October 22, 2020

Good customer service but unfortunately the issue was not resolved after 5 visits. 2017 Escalade transmission skips in LoweR gear. 17k miles ☹️. After last visit got my car back with no changes and over 80 m More

by EILYASOV
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Abe Kolat
Oct 23, 2020 -

Sarant Cadillac responded

Thank you for your feedback, and for your 5-star review of Abe! We are sorry that you were disappointed with your overall service experience. If there is anything we can do, or if you have any more feedback, please reach out to Joe Mistretta at 516-293-0872 at your earliest convenience. Thank you!

October 22, 2020

Tony in service very nice pleasant to deal with thank you again Called and updated me along the way very nice guy will be back More

by robkrohley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 23, 2020 -

Sarant Cadillac responded

Thank you for giving us 5 stars! We're always proud to hear about our service team's hard work and customer service. We're looking forward to seeing you again next time!

October 21, 2020

After 12 years won’t be back. Service had me come in for a new speaker and when they fixed it they told me it wasn’t the speaker it was the amplifier. Went to get a new car and the lease payment was $100 More

by PAUL.FISHMAN
Recommend Dealer
No
Employees Worked With
Dominic Vivo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Sarant Cadillac responded

Paul, thank you for your feedback. At Sarant Cadillac we strive to have exceptional customer satisfaction and want all of our customers to feel appreciated, and are sorry you did not feel this way. We would like to learn more about your experience. At your earliest convenience, please reach out to our Customer Relations Manager Steve Vela at 516-293-0872. Thank you.

October 21, 2020

I always get my car serviced at surround you to the fact that your service manager Joe mistretta is very friendly and knows how to treat customers and because of him I have also sent other customers to your More

by Len
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Sarant Cadillac responded

Thank you for your review and for your continued business! We truly appreciate you recommending our service department to others as well. We are glad to hear that our service team and Joe are able to provide you a great experience every time you bring your vehicle to Sarant Cadillac. Please let us know if there is anything else we can help you with.

Oct 23, 2020 -

Len responded

Sorry it should of said Sarant that’s what I get for not checking my message

October 20, 2020

So far I've been ver happy with everything your team does to make things right. Recently I had my Cue replaced and couldn't be happier. Tony is the Man! More

by DQPUGLIESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony, Abe Kolat
Oct 22, 2020 -

Sarant Cadillac responded

We are glad that Tony was able to provide you with a great experience. Thank you for the great feedback and we hope to see you again soon!

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