Sarant Cadillac - Service Center

Sarant service is top notch. Anthony from service kept me inform from start to finish and treated me with the utmost respect. Thank you Tony and Sarant. inform from start to finish and treated me with the utmost respect. Thank you Tony and Sarant. More

I lease a fully loaded 2019 CTS-V "brand new" with 600 miles on it in October of 2019 for over $100k. This car is my daily driver and has had CONSTANT navigation, touch display and main infotainment issue miles on it in October of 2019 for over $100k. This car is my daily driver and has had CONSTANT navigation, touch display and main infotainment issues from day one to the point that those features on the car does not work at all at any given time. This issue along with suspension and other electronic issues STILL have not been fixed or corrected. This is VERY frustrating seeing how this is my daily means of transportation, sometimes my mothers as well and when we want / need to use those features on the car, we cannot. This is a HUGE time restraint and stressful situation to be in on a daily basis. The dealership, service department, sales department and parts department are VERY GREAT and VERY PROFESSIONAL / REASONABLE people to work with. Unfortunately whoever has been handling my car on the technician / valet side has not been taking care of or treating my concerns or the car with a dealership high quality level of treatment that is warranted from such a higher end car manufacturer. I personally used to work at two higher end / tier car manufacturer dealerships in the past and know this is NOT how a repeat customers car, concerns, time or money should be treated whatsoever. This is my second Cadillac from this dealership and I did not have any issues whatsoever with the first Car. It's safe to say this will be the last Cadillac I ever own. Katie and Joanna in the receptionist portion of the service department are very caring and professional individuals to work with and I am very satisfied with how they have helped me in the past with my frequent visits. This is literally my first review I have written for anything in my life and I hope it will be my last. It's sad that it has to come to this for my concerns, time, money and car to be treated better and taken more seriously in the future (hopefully). More

I brought my 2019 XT4 in for service with several issues. The car was returned to me 5 days later and nothing was repaired. When I brought the car back I was told they had to look at the car again but didnt The car was returned to me 5 days later and nothing was repaired. When I brought the car back I was told they had to look at the car again but didnt have any loaner cars. The service manager called to apologize, but still dont have any loaner cars available. I was never treated this way with my foreign cars. More

The service department offered no help and made me wait for three weeks for an appointment.I have leased three cadillacs and they treated me with lack of caring. When myXLR needed to be drained of water in for three weeks for an appointment.I have leased three cadillacs and they treated me with lack of caring. When myXLR needed to be drained of water in trunk they did nothing but asked me to pick up my car, they offered no help. Charlie and Joe were not willing to help because the XLR is a problem car and they offered no suggestions. My car as wet in trunk and could have shorted ou5 on my way home. I asked them why they could not drain my trunk welll. And Joe said there is no drain,Lie and stupid and not caring, when I looked it up there are drain holes underneath rear bumper. In two minutes I used a pencil I drained th3 water out and prevented a dangerous short, These incompetents have lied to me on several problems on other cars leased from SArant, I will tell everyone to avoid SArant and I will even write to Newsday about it, I will never come back to SArant and hope they have complaints from others, Charlie let me down and refused to help me try to save my XL R. Too bad it’s a beautiful dream car that Cadillac and SArant GAVE UP ON AND ME AS A LOYAL CADILLAC OWNER, THATS WHY LEXUS AND GERMAN CARS OUTSELL CADILLAC, THIS OLD SCHOOL DEALERSHIP THAT DOES NOT EVEN WASH CARS LIKE COMPETITOR LUXURY DEALERS. THEY ARE STUCK IN THE 1950.s and think that they will get Loyal customers, I am totally angry how I trusted that I would be treated as a loyal repeat customer. No moreGOOD BY AND BAD LUCK IN YHE future FOR YOU ALL,, More

A loaner car was provided which was clean and ready when A loaner car was provided which was clean and ready when I arrived. Car was fixed properly and was ready when promised. Everyone was courteous and he A loaner car was provided which was clean and ready when I arrived. Car was fixed properly and was ready when promised. Everyone was courteous and helpful. A stress free experience as always at Sarant. More

Great service always. The service people are very knowledgeable. The sales people are also very knowledgeable. When I go down there 90% of them know my name knowledgeable. The sales people are also very knowledgeable. When I go down there 90% of them know my name More

I do like that my tire and wheel protection covered my tires. What I am not happy about is I asked if I was getting the same brand of tires and I was told I was. However they are not. I have two tires tha tires. What I am not happy about is I asked if I was getting the same brand of tires and I was told I was. However they are not. I have two tires that are Michelin Premier and now the new ones are another brand of Michelin. I should have been informed. Also, my tire pressure was not the same on all the tires. I took a picture of it when I left the dealership. More

Scheduled service appointment online, arrived at designated time and vehicle was serviced in an appropriate timely manner. Service also identified the vehicle needed an inspection which prevented an designated time and vehicle was serviced in an appropriate timely manner. Service also identified the vehicle needed an inspection which prevented any future issues with law enforcement. Great job. More

Always a great job. Very professional. Joe always takes care of every detail and very accommodating to all of my needs and concerns regarding my service experience. Thx as always. care of every detail and very accommodating to all of my needs and concerns regarding my service experience. Thx as always. More

I brought my car in for something small. Tony took my car in and took care of it and had me on my way within minutes. As usual quick and professional service. car in and took care of it and had me on my way within minutes. As usual quick and professional service. More