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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,529 Reviews

1,529 Reviews of Sarant Cadillac - Service Center

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July 24, 2021

Joe took care of me right away, answered a couple questions I had, and had my vehicle ready in a jiffy. Very professional and congenial, a pleasure to deal with! I will continue using Sarant in the More

by TVONHOFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Sarant Cadillac responded

Thank you so much for taking the time to leave us such a wonderful 5 star review. We are so happy to hear that Joe made your experience so positive. We cannot wait for the opportunity to work with you again in the future.

July 23, 2021

ALWAYS EXCELLENT SERVICE, JOE MISTRETTA IS THE BEST I'VE EVER WORKED WITH AND THE WAITING AREA IS COMFORTABLE. JOHN NASSOUR ALWAYS EXCEPTIONAL AND MAKES ME FEEL WELCOME. More

by GIGUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John F. Nassour, Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Sarant Cadillac responded

Thank you so much for the incredibly enthusiastic 5 star review and amazing feedback! We are so glad that Joe was able to make your experience such a stellar one. Please, let us know if there is anything more we can do to assist you!

July 22, 2021

Pleasure to deal with!! Very helpful in all areas. Always timely and love my serviceman, or what ever the title is Joe Mistretta:) Never lets me down, More

by dalese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Sarant Cadillac responded

Thank you for letting us know how we are doing! Please let us know if there is anything else we can do for you!

July 22, 2021

Great service. Friendly helpful staff. The service center is very easy to use. I didn’t really even need to get out of my car to have my mats installed. Thanks Sarant Cadillac More

by QNSSCOTT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Reale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darlene Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Sarant Cadillac responded

Thank you for taking the time to share a bit about your visit!

July 20, 2021

Excellent service definitely they are very friendly and courteous a pleasure to visit the service dept will definitely recommend to friends and family Keep up the good work More

by ALBERTV@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Sarant Cadillac responded

Thank you for your recommendation and positive feedback about your recent experience with us! We're pleased to hear you had a great service experience. We appreciate having you as a customer and hope you come back to see us again soon!

July 17, 2021

I was out in my car when all sounds inside went dead. Drive to the dealership and Tony my service advisor handled the situation on the spot. They are wonderful and caring to their customers. I would h More

by gregbar11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Sarant Cadillac responded

We are glad we were able to help! Thank you for the wonderful feedback and recommendations!

July 16, 2021

Answer the phone when someone calls or call back when a message is left. Also, when a customer asks the status of a part ordered, don't reply by saying it is "probably" on its way, simply make the effort t More

by DREWPARK22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service reception
Jul 26, 2021 -

Sarant Cadillac responded

Thank you for taking the time to leave us your candid review. It is disappointing to hear you were left feeling dissatisfied with the communications with our team. Our goal is to make sure that every customer leaves us feeling completely satisfied, so we will use your feedback to improve as a dealership. If you have any further comments, questions, or concerns please feel free to reach out to Tony Vincente, our service manager, at 516-473-0925. We appreciate your business with us and hope you have a great day.

July 16, 2021

The dealership is great - and I’m sure the service department is usually very professional, but unfortunately the mechanic neglected to reset the system and I need to go back. This is an inconvenience More

by ROESHOOSH50TH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Reale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Sarant Cadillac responded

We appreciate your honest review. We are disappointed to hear that the service with us was incomplete and you are left feeling inconvenienced. We take customer care very seriously and because of that, we would like to personally apologize. At your convenience, please reach out to Tony Vincente, our service manager, at 516-473-0925. We appreciate your business and look forward to hearing from you.

July 16, 2021

Everyone I worked with with amazing start to finish! They made it simple and took care of all the needs that I had. I will be back. More

by ADAM96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Sarant Cadillac responded

Thank you for letting us know what a great experience you had with us!

July 15, 2021

Thank you for treating me with respect and servicing my vehicle quickly. I am a long time buyer of Cadillacs and am glad I am still able to purchase sedans. More

by NICKKARAHALIAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Jul 16, 2021 -

Sarant Cadillac responded

Thank you for taking the time to share such positive feedback with us!

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