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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,474 Reviews

1,474 Reviews of Sarant Cadillac - Service Center

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August 22, 2024

Dealing with Joe is always amazing and very easy, get the job done and treats everyone like family!!!! More

by samski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2024

Been going to Sarant for years…never changes! Always professional, courteous , and friendly! I would never go anywhere else! Thank you Sarant! More

by MattnJan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donna
Aug 22, 2024 -

Sarant Cadillac responded

Thank you for your loyalty and kind words! We're thrilled to hear that our consistent professionalism and friendliness keep you coming back. We look forward to serving you for many more years!

August 17, 2024

The salesman Jsmes Lee was very helpful and informative. He answered all my questions and was very kind. We went back the day after we picked up the car because molding was popping up and they took car ri More

by march0595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Sarant Cadillac responded

Thank you for the 5-star review! We're glad to hear that James provided helpful and informative service, and that our team promptly addressed the issue with your car. We look forward to serving you again at Sarant Cadillac!

August 15, 2024

Everything and everyone I dealt with (Joe) was extremely straight forward and professional. Service was complete and taken care of. More

by KEVINC369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Munro
Aug 16, 2024 -

Sarant Cadillac responded

Kevin - thank you for the review and for your kind words about our dealership! We are glad to hear that we have been able to provide you great service when you bring your vehicle in. We appreciate you choosing Sarant and we hope to see you again soon.

August 14, 2024

Your service team is very boring. Every time I come there it's always the same thing. the greeter (Dave) is efficiently moving the new arrivals along, the service writers have all you More

by Camel70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ODYSSEY AROCHO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave greeter
Aug 14, 2024 -

Sarant Cadillac responded

Your kind words mean the world to us! We're so glad you always enjoy your visit (even if it is a bit boring - what can we say?). We appreciate your loyalty and look forward to working with you again!

August 14, 2024

This car dealership charges 40% more for repairs than others. It's a good idea to compare prices to make sure you're getting a fair deal. More

by RINKURICG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2024

Dealership is incredibly wonderful. Your requests for responses to surveys are not. I have fully answered two surveys. Yet, you have sent six requests for responses. As long as I am More

by engteech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Falco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Munro
Aug 13, 2024 -

Sarant Cadillac responded

Thank you for your kind words about our dealership and for bringing the issue with the survey requests to our attention.

August 12, 2024

Terrible experience. Tony was rude and unhelpful. Overcharged me and was dismissive and uninformative. Do not recommend at all. More

by andrewdfoster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Sarant Cadillac responded

Andrew, thank you for taking the time to share your comments. We appreciate your feedback and would like to speak with you regarding these and any other concerns you may have. Please reach out to Matt Ryan, our Customer Experience Manager at mattryan@sarantcadillac.com or you can leave your contact information privately. We look forward to discussing this matter further with you.

August 03, 2024

Joe and his team are fantastic very helps and attentive . Nothing is every an issue More

by MELIOLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Sarant Cadillac responded

Thank you for the kind words! We hope the team can work with you again soon!

July 31, 2024

Good coffee while waiting for car to be serviced. No surprises and work completed in a reasonable time. More

by Cadillac customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John F. Nassour, Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Falco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Munro
Aug 09, 2024 -

Sarant Cadillac responded

We're happy to hear you enjoyed the coffee and were satisfied with the efficient service! Thank you for your feedback.

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