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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,529 Reviews

1,529 Reviews of Sarant Cadillac - Service Center

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August 18, 2022

Always professional and friendly. They do what they say and always try to give you the best alternative to a service. Have been coming here for many years and will continue. More

by sollo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Sarant Cadillac responded

We're glad to see your service experience with us was worth 5 stars! We truly appreciate your business and your continued loyalty. Please let us know if there is anything else we can help you with.

August 18, 2022

Great to deal with the staff at Sarant. Very knowledgeable about your vehicles. Honest and quick turnaround to get my vehicle back on road where she belongs THANKS AGAIN More

by JLAFFERTY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
Aug 18, 2022 -

Sarant Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

August 17, 2022

Made a service appointment by email and was able to get the date and time that I wanted. Pulled into service area and was taken care of immediately. More

by Gray wolf 2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Sarant Cadillac responded

It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

August 13, 2022

The whole service department from advisor to technician to payment area was very nice, professional thorough and the process was seamless. More

by stephen.altomare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Very nice lady at payment area, Gerson Maldonado, Steve Shoum
Aug 15, 2022 -

Sarant Cadillac responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!

August 13, 2022

Friendly, knowledgeable and oil change was done within an hour. Happy with coupons being applied. More

by SIMMER612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Sarant Cadillac responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

August 12, 2022

The only problem I had was the wait. A nice woman approached us while being in the waiting area almost 2 hours, she expedited the situation. I was there 2 hours for an oil change! More

by Sil B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerson Maldonado
Aug 16, 2022 -

Sarant Cadillac responded

We appreciate you for taking the time to share your feedback. We are sorry to hear about your 2-hour wait for an oil change. We wouldn’t want any of our customers to wait longer than anticipated. If there is anything we can do to make this situation better, please reach out to our Customer Experience Manager, Joyia Roper, at 516-473-0925 ext. 156. Thank you and take care.

August 11, 2022

the people were very very caring also they were thoughful the service girls were very good when i payed the bill More

by JOHN@AMADEO-NY.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado, Steve Shoum
Aug 11, 2022 -

Sarant Cadillac responded

Thank you, John! We appreciate you taking the time to let us know how our service department is doing. They will certainly be happy to hear your kind words! Please come back and see us for any of your future car needs!

August 10, 2022

Service was very good, Had to wait a bit but that was reasonable in my opinion. More

by jacob-george719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Sarant Cadillac responded

Thanks, Jacob! We are so happy to hear that your experience with us went so well! We strive to give our customers the best service every time they visit and your feedback helps us to do just this. Thanks again for sharing and we hope you continue to choose us for all of your future car needs!

August 10, 2022

I was told oil change was gonna be around 45mins. I saw my car was done in 30mins. To write a INVOICE, it took about 90mins. Don't keep saying 10mins just say it take 90mins to write a receipt. So I More

by Keep your words
Recommend Dealer
No
Employees Worked With
Gerson Maldonado
Aug 12, 2022 -

Sarant Cadillac responded

Thank you for taking the time to let us know about your recent experience at Sarant Cadillac. We’re sorry to learn that you were disappointed with the time it took to get your vehicle serviced. Our number one goal is customer satisfaction and we want to do everything we can to meet your expectations. We appreciate your business and hope that you’ll give us another opportunity in the future to show our appreciation. We’d like to speak with you to work towards an appropriate resolution, at your convenience please reach out to our Customer Experience Manager, Joyia Roper, at 516-473-0925 ext. 156.

August 10, 2022

Not what I expected from this dealer, issue still occurs. Not happy with the service, More

by nishansinghnyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gerson Maldonado
Aug 12, 2022 -

Sarant Cadillac responded

Hi there – thank you for taking the time to share your experience with us. We’re sorry to hear your issue has not been resolved. We would appreciate the chance to hear more details about your visit so we may find a solution. Please reach out to our Customer Experience Manager, Joyia Roper, at 516-473-0925 ext. 156 at your convenience

Aug 12, 2022 -

nishansinghnyc responded

What is the solution ?

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