Sarant Cadillac - Service Center

Service Department always provides courteous service, promptly completely same. Car interior is always clean upon delivery. promptly completely same. Car interior is always clean upon delivery. More

The took my car with no appointment and had it repaired in under 2 hours. I was thrilled. in under 2 hours. I was thrilled. More

Bought my car from Tommy last year and he made the entire process pleasurable. I then had my first oil change not long ago and they even gad my car detailed. Although I could go anywhere, I recently entire process pleasurable. I then had my first oil change not long ago and they even gad my car detailed. Although I could go anywhere, I recently brought my car in for NY State Inspection and had a great adviser Tony .I was even given a voucher for complimentary car wash at a local car wash. I have Sarant Cadillac cards in my waiting area and speak highly of Tommy and now Tony as well when cars come up in conversation. All good!! More

as usual, the service was as promised, done right, clean, and priced right. no hesitation when it comes to scheduling service with them. always a pleasure. and priced right. no hesitation when it comes to scheduling service with them. always a pleasure. More

Was greeted immediately Acknowledged what the car needed done Nice waiting area Quick service Friendly crew needed done Nice waiting area Quick service Friendly crew More

I have been to 2 other dealerships for the same cosmetic issue with no success of obtaining the correct replacement parts on a 2019 CT6. I showed up days early to Sarant's service center due to a computer g issue with no success of obtaining the correct replacement parts on a 2019 CT6. I showed up days early to Sarant's service center due to a computer glitch that sent me text to be there a head of schedule so Amazingly they took me in anyway to evaluate the cosmetic issue plus address a new a/c issue. Extremely nice, attentive, from greeting in the service area, sitting down to go over any and all issues, all the way to administrative employees. Resolved my a/c issue that day and received a call my part was in just a couple of days later, scheduled for part replacement and I am confident it will go smoothly and if not, they will kingly accommodate me as you would expect from any quality service center. I believe in second opinions for all major choices in life and maybe going even a little bit out of your way to get to Sarant is worth it. More

I had a great experience at Sarant Cadillac service yesterday, Everyone was nice and a job well done. Thank you yesterday, Everyone was nice and a job well done. Thank you More

It was the cordial welcome I received after scheduling a visit. The immediate attention on schedule, and the thoroughness of advising me as to what was to be worked on in a general check up. As well, ther visit. The immediate attention on schedule, and the thoroughness of advising me as to what was to be worked on in a general check up. As well, there was a forward look as to how the car was progressing in age and any issues that night effect a decision on my part to trade in on my leased car. More

When I first arrived for my appointment for a state inspection and an oil change, I presented the service writer a coupon I received from you (Sarant Cadillac) in the mail to get my oil changed for $7 inspection and an oil change, I presented the service writer a coupon I received from you (Sarant Cadillac) in the mail to get my oil changed for $74.95. I was told that would be taken care on my billing.I proceeded to the waiting room. After the multi-point inspection was completed, it was recommended that I should get an alignment and I agreed to have that work done also. When the work was completed I paid my bill and left. I didn't review the paper work until I was home when I noticed I was charged $90.56 for the oil change and the coupon I presented for $74.95 was never applied. I don't fault anyone, I think it was simply forgotten. i More

outstanding, excellent , technically proficient, welcoming and personnel were outstanding from start to finish. It is a pleasure to bring my car to Sarant... welcoming and personnel were outstanding from start to finish. It is a pleasure to bring my car to Sarant... More