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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,474 Reviews

1,474 Reviews of Sarant Cadillac - Service Center

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September 13, 2024

Dawn was terrific, professional and very helpful. Everyone at Sarant Cadillac is courteous John in Sales, Matt, Dawn & Joe are a good team. More

by ANGELA.LABIANCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn
Sep 16, 2024 -

Sarant Cadillac responded

Hi Angela, It was wonderful to see you again Angela. Thank you for the positive feedback! Best regards, Matthew Ryan Customer Experience Manager Sarant Cadillac

September 12, 2024

Joe and Tony were great! Professional and pleasure to work with, the only issue I had is when the car was returned to me, it had an odor, it smelled like bad hygiene More

by haroldcwolfson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Vivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Sarant Cadillac responded

Good morning, I just wanted to take a moment to introduce myself. My name is Matthew Ryan, Customer Experience Manager, here at Sarant Cadillac. It has been brought to my attention that you recently had an experience with us that was not up to our standards. I would like for the opportunity to have a brief conversation with you regarding this matter. We value each and every one of our clients, and we strive for nothing less than complete satisfaction, because you are a part of the Sarant Cadillac Family, and you deserve it. What time today would be best for us to connect ? Best Regards, Matthew Ryan Customer Experience Manager Sarant Cadillac

September 07, 2024

Your people were absolutely gross very courteous and very friendly and got my job done very fast thank you for your crew. They’re very special. More

by CASINOGELT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darlene Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2024

Quick and easy signing process. Antonio definitely knows his stuff would absolutely recommend to my friends More

by JAYTSONEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2024

The dealership salespeople and service people are very nice. However it is impossible to get anyone on the phone with the number listed More

by 328SAVANNAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ODYSSEY AROCHO
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

Service department is made up of friendly, knowledgeable service reps who work hard to get your vehicle serviced and you happy with the results. I would recommend Sarant to anyone looking for a Cadillac More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

Tony was very aware of my needs and completed the service in a reasonable time. More

by IMOUNTAIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

Making appointment was very easy getting a feedback from our service advisor was very easy. How was disappointed that after oil change my air filter in the car or the service sign in the car wasn’t reset. More

by Kandrap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toni was excellent
August 29, 2024

Dawn was amazing. She was super professional and really nice. Everything went really smoothly and even better than expected! More

by 2BOYZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn
August 24, 2024

We are not happy with the service we received when our brand new car needed a transmission replaced . There was no communication over almost the three months that they had our car to be repaired More

by KSTAUB21
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony DiGuiseppe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salesmen Domenick and John the manager
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