Sarant Cadillac - Service Center

Joe was very nice and respectful. I guess the only complaint I have we were told that it would take 1 hour for the oil change... it took more than 2 hours. this is why I gave it 4 s I guess the only complaint I have we were told that it would take 1 hour for the oil change... it took more than 2 hours. this is why I gave it 4 stars instead of five stars. More

very nice dealership, staff Matthew was very kind work done of my car and everything taken care of quickly. Thanks done of my car and everything taken care of quickly. Thanks More

Quickly greeted by Mr Mistretta work was done quickly and I was on My way home in less than two hours Thank you I was on My way home in less than two hours Thank you More

First lease with Sarant. John N has set a high bar for responsiveness and service. Joe Mistretta backs him up with terrific service. John N has set a high bar for responsiveness and service. Joe Mistretta backs him up with terrific service. More

Came in for State Inspection, saw Joe and he had everything taken care of quickly. everything taken care of quickly. More

Service department is always courteous and professional. They listen to your concerns and address them accordingly. They listen to your concerns and address them accordingly. More

Sarant Cadillac is the best. I have been going there for the last 5 years thanks to best service advisor around Tony DiGuiseppe. Tony and team get it right on the 1 st try alway I have been going there for the last 5 years thanks to best service advisor around Tony DiGuiseppe. Tony and team get it right on the 1 st try alway!! More

EXCELLENT SERVICE AS ALWAYS, FRIENDLY, ACCESSIBLE, EASY TO MAKE APPOINTMENT. JOE MASTRETTA KEPT ME INFORMED. TO MAKE APPOINTMENT. JOE MASTRETTA KEPT ME INFORMED. More

Service and Sales departments are excellent. My service on 1/3/25 was prompt, courteous and well done. My service on 1/3/25 was prompt, courteous and well done. More

Awful service dept. No one gave a crap after purchase, lease is up soon back to BMW. At least BMW sends text updates emails and calls me to update service. Engine blew a No one gave a crap after purchase, lease is up soon back to BMW. At least BMW sends text updates emails and calls me to update service. Engine blew at 10k miles took 10 weeks to get it back. Best part is when I went to get the truck the front was badly damaged. I was told sorry was left like that . Luckily the tow truck driver was smart enough to take photos. Needless to say they fixed it after showing them it was perfect when it was dropped off. The engine bay was covered with leaves and greasy handprints all over, a real rush job. I get things go wrong and am very reasonable but this experience has pushed me out of the brand. Cadillac is a glorified chevy lesson learned. And if you ever expect a call back dont hold your breath not 1 call back in 17 tries they just hope you go away, they got their wish I am going to another dealer/brand for my next car. More