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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,524 Reviews

1,524 Reviews of Sarant Cadillac - Service Center

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March 30, 2025

Service department is great. Best I’ve ever experienced in a dealership. I recommend them highly. Joe Mistretta is great. More

by vinniet1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2025

I was told a loaner car was waiting for me for my service. When I got to service, there was no loaner and the person told me we just called you to tell you we had no loaner when I was already in ser More

by economouc
Service Communication
Recommend Dealer
No
Employees Worked With
ODYSSEY AROCHO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Sarant Cadillac responded

Hello, I just wanted to take a moment to introduce myself. My name is Matthew Ryan, Customer Experience Manager, here at Sarant Cadillac. It has been brought to my attention that you recently had an experience with us that was not up to our standards. I would like for the opportunity to have a brief conversation with you regarding this matter. We value each and every one of our clients, and we strive for nothing less than complete satisfaction, because you are a part of the Sarant Cadillac Family, and you deserve it. What time today or tomorrow would be best for us to connect ? Best Regards, Matthew Ryan Customer Experience Manager Sarant Cadillac

Apr 01, 2025 -

economouc responded

I am available any time. My cell is 516-455-1212 Chris

March 23, 2025

Great experience with the service department recently. ..they took care of an annoying issue I was dealing with for a while. Special shout out to Mike Rosedale, Marissa and Dawn. More

by Chandra62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rosedale, Marissa, Dawn
March 13, 2025

I have been dealing with Sarant for over 20 years. The employees are one of the best assets Sarant has. They are honest and hard working people. More

by LCAIAFA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Vivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

This dealership is the worst! The lies from service manager Mike make you don't ever want to own another Cadillac escalade. More

by FAZILMOHAMED77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike service manager.
Apr 01, 2025 -

Sarant Cadillac responded

Hello, I just wanted to take a moment to introduce myself. My name is Matthew Ryan, Customer Experience Manager, here at Sarant Cadillac. It has been brought to my attention that you recently had an experience with us that was not up to our standards. I would like for the opportunity to have a brief conversation with you regarding this matter. We value each and every one of our clients, and we strive for nothing less than complete satisfaction, because you are a part of the Sarant Cadillac Family, and you deserve it. What time today or tomorrow would be best for us to connect ? Best Regards, Matthew Ryan Customer Experience Manager Sarant Cadillac

March 06, 2025

There people are not responsible. Specially Joe then mike.they hold my car 3 days after they return as is it .they does not fixed my problem.I bought my car from ur dealer. More

by mahfuzur3333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony DiGuiseppe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe.
Apr 01, 2025 -

Sarant Cadillac responded

Hello, I just wanted to take a moment to introduce myself. My name is Matthew Ryan, Customer Experience Manager, here at Sarant Cadillac. It has been brought to my attention that you recently had an experience with us that was not up to our standards. I would like for the opportunity to have a brief conversation with you regarding this matter. We value each and every one of our clients, and we strive for nothing less than complete satisfaction, because you are a part of the Sarant Cadillac Family, and you deserve it. What time today or tomorrow would be best for us to connect ? Best Regards, Matthew Ryan Customer Experience Manager Sarant Cadillac

March 01, 2025

Everyone was extremely courteous and helpful. Easy drop off and pick up, issues were all taken care of in a timely manner. More

by HCASSISI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Falco
5.0
This rating includes all reviews, with more weight given to recent reviews.
ODYSSEY AROCHO
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2025

Excellent communication, attention to detail, quick turnaround for service and diagnostic analysis. I have always had a pleasant experience. More

by diane96ny
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Dreyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa
February 23, 2025

I have been going there since 2005. . Everyone is so nice. From the showroom to the service department. In the service department Joe, Tony and Marissa always help. To Tommy my sale More

by Mimi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Vivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Sabbatino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darlene Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa in service
February 23, 2025

This is a great team to deal with here at Sarant Cadillac, from Sales to Service they treat you like family! More

by philip.hodges20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.