Sarant Cadillac - Service Center

Unprofessional service person On 9/17/14 I made a visit to Serant Cadillac. I attempted to tell the service member that greeted me the noise problem roof rack was having with this On 9/17/14 I made a visit to Serant Cadillac. I attempted to tell the service member that greeted me the noise problem roof rack was having with this brand new month old Cadillac SRX. He interrupted me to ask if I purchased the car there. I told no, I was there just visiting from out of town for a couple of days and that I lived 5 I\2 hours away. He repeated that I didn't purchase the car here and he wouldn't look at it but, he will give me an appointment to bring the car in. He left and came back and said the best he would do is give me an appointment for October 1st. I declined and he told me how to exit the building. I called another Cadillac Dealership Conti Cadillac in Freeport, about 8 miles away. I explained the above situation and was told to bring car in that day. The service manager Shai Nadav explained that the position o the crossbars was creating the wind sound. He suggested that if I was not going to use them to strap items on it would be best to remove them till needed. I told him I would never be putting items on my roof. He removed the cross bars within 15 mins and placed them in my trunk. Problem solved. More

Let me start by expressing my disappointment, frustration and utter disbelief with your certified dealership in Farmingdale, NY. Sarant Cadillac boasts a large banner in front of the lot that says "voted New and utter disbelief with your certified dealership in Farmingdale, NY. Sarant Cadillac boasts a large banner in front of the lot that says "voted New Yorks #1 Cadillac dealership" but from my experience they may as well be voted into last place. After my 2009 Chevy cobalt died on the side of the road on Oct. 31 I contacted GM who told me to take it to a certified GM repair shop and seeing that my front door was 30 yards from Sarant coupled with the fact that the sign testifies to their good service I decided to have it towed there. It arrived at about 11 am on Nov 6 where I was greeted by a man named Bill. I told Bill that the job I was living on Long Island for was seasonal and over and I was just waiting for my car to be fixed so I could go home to Michigan. He said no problem I understand your situation, paying rent every day I was still on Long Island but not working and without a car, but we are busy and it might take a couple of days to look at. It wasn't until Monday the 12th at about 4 pm that I had to call them back after not hearing anything and was then told it needs a new engine which was already ordered and would be in Thursday. So I patiently waited, called Friday morning and was told the engine had just arrived. Both myself and my dad were told by Bill that he would try his best to have it ready for me to go back to Michigan for thanksgiving and it was estimated to be done Tuesday or Wednesday morning at the latest. Yesterday being Tuesday Nov. 20, the 14th day since dropping off my car, I called 3 times before getting through to Bill who told me they hadn't even taken the broken engine out of my car yet. I put my foot down and said listen you told me it would be ready today or tomorrow and now you're saying you haven't even taken the old engine out yet even though the car has been on a lift for 6 business days. Bill then told me in a very condescending voice that I was told they are a busy dealership when I dropped it off and that he is doing his best to try to have it done by next Monday or Tuesday. Judging from the lack of effort I have seen I would guess Wednesday the 28th is the real date it might be ready. That would be the 23rd day my car has been at the shop and 6 days after thanksgiving which is when I said I needed to be home. I left messages that were never returned. I've called more or less every other day to check in, never once being the recipient of a phone call. 1 pm on the Tuesday before thanksgiving isn't the best time to finally admit the car won't be ready especially with today being the busiest travel day of the year. All of a sudden I'm stuck getting a $1000 one way flight home, renting a car for $640 for a week, or finding another way home. I'm currently about 6 hours into my 20 hour expedition which includes travel by train, an 8 hour bus and a 8 hour drive with my sister. Had I been told Friday or even Monday that my car wasn't going to be ready I could have made other arrangements but instead I have been forced to take this route. I will not stand to be treated like this. I was unaware that dishonest, lackadaisical and condescending are adjectives that a company on such a high pedestal would reward with an honor as high as "#1 Cadillac dealership in New York". I expected excellent, quick and convenient service but haven't been provided with any of the above. I cannot express the level of stress, anxiety and frustration I have been feeling the last 16 days solely caused by Sarant Cadillac. If poor, elongated service combined with bad attitudes, dishonesty and across the board lack of effort in communicating with customers are qualities Cadillac would expect from their #1 then I would 100% agree with your choice of Sarant in that number one spot. If not, these issues need to be immediately addressed and people need to be held responsible for their words and actions. Sarant Cadillac has been anything but what it is advertised to be. I will be addressing multiple letters to both GM and Cadillac corporate offices, regional managers and customer service as well as writing all over multiple forms of social media to express my disappointment and disgust with my ongoing experience with one of Cadillac's best dealerships. Thank you, Bryan Doyle. More

New in the area, and for the first time I go to have service. I tell Fred. Ricci to call me when the car is ready, but he didnt. I left work early, had to put other people out of the way to get there on service. I tell Fred. Ricci to call me when the car is ready, but he didnt. I left work early, had to put other people out of the way to get there only to find my car isnt ready, the part didnt come in. Well, I have owned Cadillacs for 5 years now have never been treated this way. A lousy phone call would have let me change plans and not put people out. Also I am annoyed they didnt have a loaner vehicle. Then I go to pick up the car after having to call FRED 3 times to find out when the car is ready. He says 4pm. I get there at 4:10 and the car was just put on the lift. Now I am flipping out, as I left work and MUST get back, which I told him on the phone earlier. Already there, I waited 30 minutes more, complained to a few people while Fred nearly beat up my brother (who was kind enough to taxi me there) and not one person, not even the GM, Jim, apologized. <br>Fred's attitude was the worst I have seen in customer service. And the rest of Sarant, well they stink too. More

I have brought my 2000 DeVille, 2001 Olds Intrigue, 2002 DHS to Joe for service and have NEVER been treated better by ANY service department since buying my 1st new car in 1967. The repairs are done flawles DHS to Joe for service and have NEVER been treated better by ANY service department since buying my 1st new car in 1967. The repairs are done flawlessly, the car is returned immaculate. The man ACTUALLY listens to my description of the problem & relays it to the best mechanic for that particular job in his shop. Highly reccomended for service without agravation. More