Sarant Cadillac - Service Center

problem not solved after having my car for two weeks the only positive was that i had an awesome loaner vehicle, hence the one star. otherwise my problem was not solved and a future date has been schedu the only positive was that i had an awesome loaner vehicle, hence the one star. otherwise my problem was not solved and a future date has been scheduled. Not good. More

Great Service Visit Brought my 2016 SRX in for routine service and 2 warranty issues. Came in at 7:40am and was out by 10:30 am. All work was completed and done correct Brought my 2016 SRX in for routine service and 2 warranty issues. Came in at 7:40am and was out by 10:30 am. All work was completed and done correctly. Very friendly service staff. All work was covered under Cadillac Service program and warranty, so price was right!! More

Excellant Service Department Joe, and Service department is always very friendly, professional, and I never have to go back because something wasn't done right.... I always reco Joe, and Service department is always very friendly, professional, and I never have to go back because something wasn't done right.... I always recommend Sarant when asked.... More

FELT SPECIAL JOSEPH MISTRELLA, ANTONIO CENTENO AND FREDDY ROLLO WERE ALL VERY HELPFUL AND COURTEOUS. THEY MADE ME FEEL SPECIAL AND ADDRESSED MY NEEDS IN A TIMELY M JOSEPH MISTRELLA, ANTONIO CENTENO AND FREDDY ROLLO WERE ALL VERY HELPFUL AND COURTEOUS. THEY MADE ME FEEL SPECIAL AND ADDRESSED MY NEEDS IN A TIMELY MANNER. THE RECEPTIONIST DIANE WAS ALSO A WONDERFUL. More

Outstanding and accommodating service department I am so happy with this service dept they are always helpful and courteous and get the job done to my satisfaction you couldn’t ask for anything more I am so happy with this service dept they are always helpful and courteous and get the job done to my satisfaction you couldn’t ask for anything more joe mistretta treats me like family and that means a lot to me two thumbs up for the whole team More

Tire replacment Waited over 3.5 hours to change my tire after service told me it would take only one hr. I also wanted service to look at A/C in which they said I wou Waited over 3.5 hours to change my tire after service told me it would take only one hr. I also wanted service to look at A/C in which they said I would wait to long so much for that. I could have gone down the block and had a new tire installed in 20 minutes plus they never told me cost of tire until they were complete $350 wow!!l terrible experience and wait time was inexcusable I get much better service not even close at Mercedes. More

Brought my car in for maintenance. I was greeted by Maurice who took my information and said I could go inside the customer lounge and have a cup of coffee. The job was done in no time I was greeted by Maurice who took my information and said I could go inside the customer lounge and have a cup of coffee. The job was done in no time at all. More

Great service I came in for my first year inspection. Service suggested rotating tires, wait time was less than an hour, All are very nice employees. Both sales an I came in for my first year inspection. Service suggested rotating tires, wait time was less than an hour, All are very nice employees. Both sales and service. More

perfect GREAT STAFF AND STORE I LIVE IN MEDFORD THERE IS A FEWCADILLAC DLRS ON MY WAY NOBODY CAN COMPARE TO THE SERVICE YOU RECIEVE WILL NEVER GO ANY PLACE EL GREAT STAFF AND STORE I LIVE IN MEDFORD THERE IS A FEWCADILLAC DLRS ON MY WAY NOBODY CAN COMPARE TO THE SERVICE YOU RECIEVE WILL NEVER GO ANY PLACE ELSE More

Excellent service My Escalade failed to start, a technician was sent over within 90 minutes, put in a new temporary battery to get me going, brought the car into the de My Escalade failed to start, a technician was sent over within 90 minutes, put in a new temporary battery to get me going, brought the car into the dealer the following day and replaced it with the new correct battery and was on my way. Very happy with their service Ed G , Dix Hills More