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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,462 Reviews

1,462 Reviews of Sarant Cadillac - Service Center

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October 12, 2018

schedule oil change I told Joe that the last time I had oil change that after a day I check oil level and had to add 1 quart of oil to bring it to the full level on dip s More

by STAGTOM
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2018 -

Sarant Cadillac responded

We’re sorry to hear that you were dissatisfied with your service. Here at Sarant Cadillac, we strive to offer the best possible customer service and we hope that we have the opportunity to make it up to you. Please reach out to our Executive Manager, Antonio Centeno at 516-293-5000 at your earliest convenience. Thank you.

October 12, 2018

Great service Joe is terrific! He's always there for me, is respectful, courteous, and makes sure the job gets done in good time. It has been a pleasure being a lo More

by RONELLE902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Sabbatino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2018 -

Sarant Cadillac responded

Thank you for your continued loyalty to Sarant Cadillac! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with Joe. We value your business and look forward to seeing you on your next visit!

October 10, 2018

Fast and Efficient Brought my car in for an inspection at 7:30 and told me I should get an oil change and have so filters replaced. At 8:30 I was on my way home. Love More

by Retiredli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice Pereira
Oct 15, 2018 -

Sarant Cadillac responded

We love fast service as much as you do! We're glad to hear that you were pleased with your service visit and we hope you think of us for your future car needs! Thank you for reviewing!

October 10, 2018

Waiting for refund Hi got a flat almost 2 months ago service department closes at 2 on Saturdays had to go to Atlantic Cadillac and purchase new tire still waiting for m More

by LB2X42003
Recommend Dealer
No
Employees Worked With
Thomas Sabbatino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Freddie Rollo
Oct 15, 2018 -

Sarant Cadillac responded

Thank you for your feedback. We’re sorry to hear that you were dissatisfied with your service experience. At Sarant Cadillac, our top priority is 100% customer satisfaction, and we would like the opportunity to try to resolve your issue. At your earliest convenience please call our Executive Manager, Antonio Centeno at 516-293-5000 so we can discuss it in more detail. Thank you.

October 09, 2018

Once again Sarant Cadillac service delivers Once again Sarant Cadillac service deliver. Dealing with Joe Mistretta is always a pleasure. He assured me my rattling problem would be resolved and More

by Albea124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 10, 2018 -

Sarant Cadillac responded

Thank you for the great review! Joe appreciates the praise and will continue to serve you with amazing customer service. We look forward to serving you again!

October 09, 2018

You get what you pay for Sure Cadillac is high end, but again, the quality and service are commensurate with that level. You get what you pay for, and then some. More

by sensesq7
Recommend Dealer
Yes
Employees Worked With
Teresa Gunshinan, Bill McCardle
Oct 10, 2018 -

Sarant Cadillac responded

Thank you for the 5-star review! Our team is pleased to have maintained that high level of satisfaction during your visit. We look forward to seeing you again!

October 08, 2018

Great friendly service I love my XTS that i purchased from Sarant. The service department is friendly,knowledgable and easy to deal with. Great comfortable waiting room and More

by ROBNARDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2018 -

Sarant Cadillac responded

Thank you for the recommendation! We appreciate your business and look forward to continuing to provide excellent customer service to you in the future!

October 06, 2018

Excellent Service Went for an oil change and needed to be out quickly because I had to pick my daughter up from school and the service department made it all happen. Th More

by Jennchic710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Vivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2018 -

Sarant Cadillac responded

You're welcome, Jenn, thank you for letting Joe and the team work with you! We'll make sure he hears he was so kind and helpful. If you need anything else from us, we'd love to help again!

October 04, 2018

Fast and excellent service I have been coming to Sarant Cadillac for more than 25 years or so. I am completely satisfied with the sales and service. It is indeed a good experien More

by Namaste
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice Pereira
Oct 08, 2018 -

Sarant Cadillac responded

That's great to hear! We value your continued business and we hope to continue to see you!

October 03, 2018

Couldn’t be more pleased. Made appt same day, taken right in, recieved loaner car ASAP and was on my way in 15 minutes start to finish. Lugged all my work stuff in thinking I’d More

by A_LIGHTS69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry. Who new cast of characters working that Friday 9/28
Oct 05, 2018 -

Sarant Cadillac responded

Thank you for sharing your experience with us! We're pleased to know that you were taken care of by our service team. Customer service and satisfaction are very important to us and we do our best to treat our customers like family. We look forward to seeing you again soon!

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