Sarant Cadillac - Service Center

No muss no fuss, tire rotation and oil change Brought the car in first thing in the morning for oil change and tire rotation. Had a cup of coffee and was out by 8:30am. Brought the car in first thing in the morning for oil change and tire rotation. Had a cup of coffee and was out by 8:30am. More

Excellent service Excellent and very courteous service department. Maurice went out of his way to make sure I was well taken care of. I highly recommend the Sarant serv Excellent and very courteous service department. Maurice went out of his way to make sure I was well taken care of. I highly recommend the Sarant service dept. More

Fast friendly service Made an appointment in advance for an oil change. My vehicle was taken in quickly, the service was performed while I waited. I was back on the road qu Made an appointment in advance for an oil change. My vehicle was taken in quickly, the service was performed while I waited. I was back on the road quickly More

Fast Quality Service 1st Class as always took car in with little advance notice. Performed scheduled service and even fit in a recall in a very timely manner Thank you 1st Class as always took car in with little advance notice. Performed scheduled service and even fit in a recall in a very timely manner Thank you More

2017 xt5 service was greeted immediately upon arrival with vehicle in service area. asked why I was there. asked what other problem there might be that can be observed was greeted immediately upon arrival with vehicle in service area. asked why I was there. asked what other problem there might be that can be observed. More

Terrific Everyone is very professional and helpful and I can not say enough about the service I received I enjoy coming to the dealership.thank you for all you Everyone is very professional and helpful and I can not say enough about the service I received I enjoy coming to the dealership.thank you for all you do More

I HAD CHECK SERVICE TRANMISSION SOON I CALLED JOSEPH MISTRET JOSEPH MISTRETTA TOLD ME TO COME IN AND THAT IT WAS PROBABLY A SOFEWARE PROBLEM WHICH I DID I WAS ALSO DUE FOR AN OIL CHANGE WHICH HE DID ALSO. WHEN JOSEPH MISTRETTA TOLD ME TO COME IN AND THAT IT WAS PROBABLY A SOFEWARE PROBLEM WHICH I DID I WAS ALSO DUE FOR AN OIL CHANGE WHICH HE DID ALSO. WHEN I COME IN FOR SERVICE I AM ALWAYS TREATED LIKE FAMILY More

Not a pleasant experience Recently, I have receive a half dozen emails from Sarant asking about my experience. My experience at Sarant Cadillac was not a pleasant one. I brou Recently, I have receive a half dozen emails from Sarant asking about my experience. My experience at Sarant Cadillac was not a pleasant one. I brought a 1996 Fleetwood Brougham for service to have a Check Engine (lean fuel mixture) light diagnosed and it was hard to start. (Who better to fix an older Caddy than a dealer?) I was a first time customer. After two days, no one called, so I called and was told that they were still working on it. Two days later, I was told that there was a low fuel pressure problem, that it would need a new fuel pump. I was quoted parts and labor and agreed to the work. The parts would be delivered two days later, so the car would be ready in 2 or 3 days. A day or two after it was supposed to be ready, I dropped by and was told that there was still a fuel pressure issue after the pump installation…that they were still looking into it. The next day (Friday) no one called. I left a message for Joe Mistretta and requested that he call me with the latest status, "good, bad or indifferent", by the end of his day. No one called. On Monday morning, I contacted Sarant and was later told that the car was ready, and that they had installed a new fuel pressure regulator to get it to run properly. I picked the car up that afternoon and received a bill for an amount higher than I agreed to. No one advised that I'd have to pay for the fuel pressure regular. I did not authorize that repair but wanted the car back (it had already been two weeks), running properly, so I paid the full amount. A low fuel pressure problem should not be rocket science for GM Certified technicians to diagnose. There's only a few things in between the fuel tank and the fuel injectors. I believe that my car was "back-burnered", that Sarant did not devote timely attention to my car. Plus, no one called me with any status unless I called first. Nor was I told that I'd have to pay for a new fuel pressure regulator. (Since the new fuel pressure regulator apparently did the trick, I'm guessing the car needed that part, rather than the much more expensive fuel pump installation…but I had to pay for both.) Ron Enners More