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1,464 Reviews of Sarant Cadillac - Service Center
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November 20, 2019
Good people, wish they could do more For almost two years I have complained about my audio system. Nothing was ever found or fixed. Then I got a recall notice for one of the things i wa For almost two years I have complained about my audio system. Nothing was ever found or fixed. Then I got a recall notice for one of the things i was complaining about. I hope its fixed now. It took a recall to repair what no one would even acknowledge. The dealership is not responsible for GM putting inferior parts in their latest modal cars, they just have to deal with their customers dissatisfaction. They fix whats under warranty but someone in corporate needs to acknowledge problems and defects. Getting a loner is always discouraging because the audio system always sounds so much better than whats in my car. I noticed the New Escalade I got as a loaner,had the old CUE/gps system. Why? That seems unusual in a brand new model. The sound was great. Just like my 2014. CTS Will I be getting a recall notice sometime about the sound quality on the newer system installed in my 2018 CTS?, I should...... I guess you can compare the sound systems to the rear view cameras. Who ever is reading this don't believe whatever rhetoric is feed to you. The newer rear cameras are blown away by new model Toyota's. What does that tell you? They used to be so good, it looked like I had infrared vision at night. Now its difficult to see much through the grainy image. Same for my sound system. Maybe I just got a lemon but why are they installing the old system in new cars? Just wondering The people at Sarant are good. Its why I keep going back to them even if I am often not satisfied with my results. I've had three CTS's and never complained once before this one. Does anyone care? Seems not. Just saying..... More
by CHRISBAVIP
Verified CustomerEmployees Worked With
Abe Kolat
November 17, 2019
wonderful, especially for a Saturday experience! John always welcoming! Abe got right on the task at hand. You people know your Cadillacs! Clean, neat service ...as usual! Coffee was also good! John always welcoming! Abe got right on the task at hand. You people know your Cadillacs! Clean, neat service ...as usual! Coffee was also good! More
by SJAALC217
November 17, 2019
GREAT A new computer system and phone system was some what an issue. I don't understand why when something is working fine it needs to be changed. A new computer system and phone system was some what an issue. I don't understand why when something is working fine it needs to be changed. More
by NYOPP
Employees Worked With
Maurice Pereira
November 15, 2019
Just want to say Your service department is excellent Joe Mistretta and the service department gave me excellent service. The whole dealership is very accommodating and they are know their cars The Joe Mistretta and the service department gave me excellent service. The whole dealership is very accommodating and they are know their cars They took my car on time And returned my car promptly Thank you for your great service More
by SCOFO5
November 15, 2019
Slow leak Took my car in for service to repair a slow leak on one of my tires. I did not have an appointment but Joe Mistretta resolved the issue quickly. Than Took my car in for service to repair a slow leak on one of my tires. I did not have an appointment but Joe Mistretta resolved the issue quickly. Thank you. More
by StanleyS
November 13, 2019
Good service I have nothing but good experience with the people at Sarant .very friendly and helpful The service department go above and beyond always pleased wi I have nothing but good experience with the people at Sarant .very friendly and helpful The service department go above and beyond always pleased with service More
by Nbyander7
November 12, 2019
Good service Even though it was a little longer than usual due to a broken wheel lock during tire rotation I still got everything accomplished that I came in for. Even though it was a little longer than usual due to a broken wheel lock during tire rotation I still got everything accomplished that I came in for. I was given 4 new wheel locks as well as the accompanying new key. However, my 4 extra lug nuts were misplaced during the process. I was told that they have plenty around if I need them in the future. More
by Tom
Employees Worked With
November 12, 2019
Always a good experience. The service is always good. What needed to be done was explained and no surprise costs. The cost was explained fully. Everyone professional and friend The service is always good. What needed to be done was explained and no surprise costs. The cost was explained fully. Everyone professional and friendly. More
by BOVE1
November 10, 2019
Mounted new winter wheels and tires. The service was quick and excellent. Everyone on the team was friendly and answered all my questions about my new "v". Always a pleasure to spend time The service was quick and excellent. Everyone on the team was friendly and answered all my questions about my new "v". Always a pleasure to spend time at this dealership. More
by Ray Roses
Employees Worked With
Other Employees :
Joseph Spero (Parts)
November 08, 2019
Very Caring Maurice supervised servicing my car and was very court and efficient. I still have a problem with the radio which he will take care of after he gets t Maurice supervised servicing my car and was very court and efficient. I still have a problem with the radio which he will take care of after he gets the amplifier. Manager Antonio Centeno has always been helpful and fair in treating customers. Thanks to your great team at Sarant Cadillac! More
by MIRA B
