Sarant Cadillac - Service Center

Fantastic Service My back seat folded down but would not fold back into the upright position due to the set belt locking in place. I called my local Buick dealer and t My back seat folded down but would not fold back into the upright position due to the set belt locking in place. I called my local Buick dealer and they couldn't see me for at least 2 weeks, when I called the service department of Sarant Cadillac they told me to come right down. When I arrived they immediately started to work on my car. I was not a Sarant customer but that did not matter to the service department personnel. I was treat very professionally and courteously as if as were their number one customer. A part needed to be ordered and when it came in as was called and the car was repaired the same day. Abe Kolat was very helpful in having my car completed so me and my wife wouldn't be without our only car. THANK YOU Sarant Cadillac. More

Always satisfied I needed to get my service done quickly and I was in and out in 45 minutes. Thank you to everyone that made that happen, especially Joe in service I needed to get my service done quickly and I was in and out in 45 minutes. Thank you to everyone that made that happen, especially Joe in service More

Sarant Service Weather it's Joe Mistretta in service or Linda Johnson, Sarant Cadillac has made me feel special each and every visit for almost 10 years. Weather it's Joe Mistretta in service or Linda Johnson, Sarant Cadillac has made me feel special each and every visit for almost 10 years. More

I have been dealing with saran Cadillac for the last 25+ years in my estimation there is nobody better and treats their customers with such respect especially people in the service department needed up an a years in my estimation there is nobody better and treats their customers with such respect especially people in the service department needed up an appointment they accommodated me ASAP sales department treat you with nothing but respect anybody that does not deal with them is cutting themselves shot More

I was very well received. The Service people we're pleasant, cordial and efficient. They didn't keep me waiting for too long and yet the job they did, according to the print-out, was thorough. I was c pleasant, cordial and efficient. They didn't keep me waiting for too long and yet the job they did, according to the print-out, was thorough. I was completely satisfied. More

PERFECT SERVICE BEST PLACE FOR SERVICE !!!! JOE M SERVICE ADVISOR I TRUST WITH MT LIFE GOT MY VECHICLE IN WHEN PROMISED AND DELIVERED TO MY OFFICE WHEN PROMISED THEY BEST PLACE FOR SERVICE !!!! JOE M SERVICE ADVISOR I TRUST WITH MT LIFE GOT MY VECHICLE IN WHEN PROMISED AND DELIVERED TO MY OFFICE WHEN PROMISED THEY ARE THE BEST DEALER AROUND WOULD NOT GO TO ANY OTHER CADDY DEALER SARANT IS PERFECT ALWAYS GOES ABOVE AND BEYOND TO TAKE CARE OF CUSTOMER NEEDS THANK YOU. YOU HAVE A CUSTOMER FOR LIFE More

Always excellent service. My most recent service prompted me to write a review. Abe is a gentleman in the truest sense of the word. He is kind, polite, respectful and knowledgeable. While I did encounter a p me to write a review. Abe is a gentleman in the truest sense of the word. He is kind, polite, respectful and knowledgeable. While I did encounter a problem, Abe, true to his word, remedied the problem expeditiously! Very satisfied! More

Pretty disappointed with the service. I took in my truck to fix a sensor problem that I diagnosed myself with my code reader. I was told that I’d hear back from them later in the day. I didn’t hear back u to fix a sensor problem that I diagnosed myself with my code reader. I was told that I’d hear back from them later in the day. I didn’t hear back until 6 days later and that’s after me calling the dealership several times to ask what’s going on. Another complaint is that they don’t offer loaners cars. I asked for a loaner car and was told they don’t have one for me. I’m out of a car for 6 days and no loaner? Every other dealership I’ve gone to has given me a loaner car for even small jobs such as recall work. When i went to pick up my truck i noticed a sign at the service desk that they do provide loaner cars. But for some reason I was not allowed one? Another gripe I have is that everything is a diagnostic charge of $175. I told the service advisor that a bolt broke on the rear hatch. He said that they have to charge a diagnostic fee of $175 to look at it. But I already told you what the problem was! What is there to diagnose? Other dealerships (BMW, Mercedes) give a look at the entire car and give you a complementary report of what needs to be fixed on the car. This dealership wants to charge you. I understand that mechanics are very busy and don’t have the time to address every problem you may have. But while the car is on the lift for a repair I’m sure the mechanic can quickly look at something that you have a problem with on the car. I will be going elsewhere for service. More

Service was performed in timely manner. Brought my car in for an inspection and it was completed in a timely manner. I dropped it off in the morning and picked it up in the afternoon. Brought my car in for an inspection and it was completed in a timely manner. I dropped it off in the morning and picked it up in the afternoon. More

Excellent service as well as timely. They were very courteous and polite. I would highly recommend them to any Cadillac owner. A very satisfied customer. courteous and polite. I would highly recommend them to any Cadillac owner. A very satisfied customer. More