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1,485 Reviews of Sarant Cadillac - Service Center
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January 07, 2025
Sarant Cadillac is the best. I have been going there for the last 5 years thanks to best service advisor around Tony DiGuiseppe. Tony and team get it right on the 1 st try alway I have been going there for the last 5 years thanks to best service advisor around Tony DiGuiseppe. Tony and team get it right on the 1 st try alway!! More
by RSCIARA
Verified CustomerEmployees Worked With
January 05, 2025
EXCELLENT SERVICE AS ALWAYS, FRIENDLY, ACCESSIBLE, EASY TO MAKE APPOINTMENT. JOE MASTRETTA KEPT ME INFORMED. TO MAKE APPOINTMENT. JOE MASTRETTA KEPT ME INFORMED. More
by GIGUY
Employees Worked With
January 04, 2025
Service and Sales departments are excellent. My service on 1/3/25 was prompt, courteous and well done. My service on 1/3/25 was prompt, courteous and well done. More
by kmicucci
January 04, 2025
Awful service dept. No one gave a crap after purchase, lease is up soon back to BMW. At least BMW sends text updates emails and calls me to update service. Engine blew a No one gave a crap after purchase, lease is up soon back to BMW. At least BMW sends text updates emails and calls me to update service. Engine blew at 10k miles took 10 weeks to get it back. Best part is when I went to get the truck the front was badly damaged. I was told sorry was left like that . Luckily the tow truck driver was smart enough to take photos. Needless to say they fixed it after showing them it was perfect when it was dropped off. The engine bay was covered with leaves and greasy handprints all over, a real rush job. I get things go wrong and am very reasonable but this experience has pushed me out of the brand. Cadillac is a glorified chevy lesson learned. And if you ever expect a call back dont hold your breath not 1 call back in 17 tries they just hope you go away, they got their wish I am going to another dealer/brand for my next car. More
by caddysux
Employees Worked With
January 04, 2025
Went in to see the finance guy to purchase the extended Warranty and the last time i was in for service they ordered a replacement door sill for the driver side door. The part was there and they installed Warranty and the last time i was in for service they ordered a replacement door sill for the driver side door. The part was there and they installed it in a couple of minutes. More
by BUBBS6960
January 03, 2025
nothing completed I called, and manager said no on a new car problem and this is why car problem and this is why More
by QPFJOE
January 02, 2025
My low-mileage, and very rare, 2019 CT6V Blackwing was brought up-to-date and given the best attention to every detail. My "V" showed up looking phenomenal. Thanks to Joe, Tony, and Bill. They’re not only brought up-to-date and given the best attention to every detail. My "V" showed up looking phenomenal. Thanks to Joe, Tony, and Bill. They’re not only real pros and but family too! More
by Ray
January 01, 2025
I brought my Lyric in for service this morning at 8:40am. I had to wait for about 10 minutes in the ice cold service area until I was written up. I then had to wait 30 minutes before an Uber was called. No I had to wait for about 10 minutes in the ice cold service area until I was written up. I then had to wait 30 minutes before an Uber was called. Not a pleasant experience. Even worse was me sending an email to acenteno@sarantcadillac.com and not hearing back. Your staff is pleasant but the service experience was not More
by mark@spsfitness.com
Employees Worked With
December 29, 2024
Would come back anytime, they are so much better then King O’Rouke in smithtown. King O’Rouke in smithtown. More
by curciod
Employees Worked With
