Sarant Cadillac - Service Center

Service was excellent I would recommend to my friends and get my next car from them get my next car from them More

Excellent service department! ! Tony is great, he’s very helpful, informative and professional. You’re in good hands. ! Tony is great, he’s very helpful, informative and professional. You’re in good hands. More

Bad experience . I made an appointment for Engine recall service at 8:30am 17/july/25 and i told officer i had another appointment at 5pm. I waited there until 2 p.m I made an appointment for Engine recall service at 8:30am 17/july/25 and i told officer i had another appointment at 5pm. I waited there until 2 p.m. but they still hadn't started to fix my car. I needed time to get to my appointment, so I left. It wasted my six hours. I had made an appointment at 8:30 a.m., so why did people who came later than me leave with their cars fixed while mine hadn't even started to be repaired? More

Great friendly staff always ready to help and be as convenient as can be! Always a pleasure!! convenient as can be! Always a pleasure!! More

Sarant employees are very respectful with my Cadillac. Always professional when processing my work order. Waiting room is clean and comfortable. Thank You Sarant. Always professional when processing my work order. Waiting room is clean and comfortable. Thank You Sarant. More

Even though I had oil services covered, they still charge me $100. Manager knew I really needed so he just took advantage. me $100. Manager knew I really needed so he just took advantage. More

I brought my Escalade to Sarant Cadillac to address an issue with the rear entertainment screen, which had become damaged due to what is clearly a flaw in the design. After doing some research, I found th issue with the rear entertainment screen, which had become damaged due to what is clearly a flaw in the design. After doing some research, I found that many other Escalade owners have experienced the same problem, yet Sarant showed no willingness to acknowledge the defect or offer any assistance. For a luxury vehicle — and especially one marketed as a family SUV — you’d expect the rear screen to be more durable and thoughtfully placed. It’s incredibly frustrating that something so fragile was built into a high-traffic area, especially where young children sit. What’s even more disappointing is that another dealership in Riverhead was able to help without hesitation. They understood the issue, completed the repair, and provided a much better overall experience — exactly what you’d expect from a brand like Cadillac. Unfortunately, Sarant Cadillac failed to meet that standard. I would strongly recommend reconsidering your service options if you value responsiveness and accountability. More

My Cadi was at Sarant for 2 weeks: no one from Sarant contacted me when thetechs were unable to replicate the issue. contacted me when thetechs were unable to replicate the issue. More

As always Sarant Cadillac took care of all items on my service list 100 pct correctly of on the 1st Visit! service list 100 pct correctly of on the 1st Visit! More

Brand new car, but had to bring it back for service issues 3 times in the first week of ownership. I expected my issues to be dealt with right away, but was made to wait several hours before my car was issues 3 times in the first week of ownership. I expected my issues to be dealt with right away, but was made to wait several hours before my car was even looked at. Also, when I first picked up the car on Day 1 there was no wiper washer fluid in the tank, and the car was not fully charged--like getting a full tank of gas in a gas powered vehicle. Found these things unacceptable. Therefore, this is my reason for just an average score for the service dept. More