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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,462 Reviews

1,462 Reviews of Sarant Cadillac - Service Center

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November 02, 2024

Never disappointed by these folks. Always 5 stars for quality and friendliness. And not just the service department. The sales team, finance, cashiers, as well as the very sweet lady More

by Camel70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave greeter
October 30, 2024

Everything needed for the vehicle was taken care of in a professional and timely manner. More

by srosenblatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

The team who supported me and my visit were excellent! They were professional and courteous and provided an overall wonderful customer experience. More

by ELIO.PARENTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t have her name, she was a wonderful, very nice and supportive professional. She was working the service desk when I came to pick up my car in the afternoon.
October 26, 2024

I find that this dealership is not very accommodating. I have been trying now for three days to schedule a service on a repair that they did on a new car already my right rearview mirror and it is still n More

by VC3HOCKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexander Bowen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Sarant Cadillac responded

Hello, I just wanted to take a moment to introduce myself. My name is Matthew Ryan, Customer Experience Manager, here at Sarant Cadillac. It has been brought to my attention that you recently had an experience with us that was not up to our standards. I would like for the opportunity to have a brief conversation with you regarding this matter. We value each and every one of our clients, and we strive for nothing less than complete satisfaction, because you are a part of the Sarant Cadillac Family, and you deserve it. What time today or tomorrow would be best for us to connect ? Best Regards, Matthew Ryan Customer Experience Manager Sarant Cadillac

October 25, 2024

Always a great experience. Service is excellent. Staff is great. First time dealing with Ted. He was very informative and made me feel appreciated. More

by Fazz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted
October 25, 2024

Warm greeting, prefessional & timely work completion. Communicated future work needed and costs to complete work. More

by DCTC324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2024

The appointment was for 9:30 am and it in fact went 4 hours before the car service was completed. It’s extremely disappointing given that my car had barely 11 thousand miles and no damages. It was held More

by SGORSKI123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony DiGuiseppe
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Sarant Cadillac responded

Hello, I just wanted to take a moment to introduce myself. My name is Matthew Ryan, Customer Experience Manager, here at Sarant Cadillac. It has been brought to my attention that you recently had an experience with us that was not up to our standards. I would like for the opportunity to have a brief conversation with you regarding this matter. We value each and every one of our clients, and we strive for nothing less than complete satisfaction, because you are a part of the Sarant Cadillac Family, and you deserve it. What time today or tomorrow would be best for us to connect ? Best Regards, Matthew Ryan Customer Experience Manager Sarant Cadillac

October 11, 2024

The executive manager there is the best around. He made sure all our needs were taken care of. More

by SKI2XTREME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
ODYSSEY AROCHO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn
October 09, 2024

I have been going to Sarant for years and have never been disappointed. They always do a great job and take care of anything that needs to be done. Never a problem! More

by MattnJan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2024

Service department is great, staff is incredibly professional and helpful. Only place I will have my truck serviced. More

by ROCCOTRAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Kinsella
1
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