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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,518 Reviews

1,518 Reviews of Sarant Cadillac - Service Center

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April 08, 2025

Great people and service treat you with respect and courtesy that’s why I drive from Brooklyn More

by UNIONMAN15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn
April 06, 2025

Great service department. Friendly service staff. Sales staff is excellent, Dominick I great to talk too. More

by MRNICKG
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Vivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2025

Out of date appearance. Friendly staff. No loaner car was available when I brought the car in, annoying. Had to come back a second day to get a car. It was inconvenient. More

by CHARLES.KAUFMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2025

Everyone on top of their game. They took great care of me & fixed the car as good as new More

by A.GERONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa was great took special care of me
March 30, 2025

Service department is great. Best I’ve ever experienced in a dealership. I recommend them highly. Joe Mistretta is great. More

by vinniet1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2025

I was told a loaner car was waiting for me for my service. When I got to service, there was no loaner and the person told me we just called you to tell you we had no loaner when I was already in ser More

by economouc
Service Communication
Recommend Dealer
No
Employees Worked With
ODYSSEY AROCHO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Sarant Cadillac responded

Hello, I just wanted to take a moment to introduce myself. My name is Matthew Ryan, Customer Experience Manager, here at Sarant Cadillac. It has been brought to my attention that you recently had an experience with us that was not up to our standards. I would like for the opportunity to have a brief conversation with you regarding this matter. We value each and every one of our clients, and we strive for nothing less than complete satisfaction, because you are a part of the Sarant Cadillac Family, and you deserve it. What time today or tomorrow would be best for us to connect ? Best Regards, Matthew Ryan Customer Experience Manager Sarant Cadillac

Apr 01, 2025 -

economouc responded

I am available any time. My cell is 516-455-1212 Chris

March 23, 2025

Great experience with the service department recently. ..they took care of an annoying issue I was dealing with for a while. Special shout out to Mike Rosedale, Marissa and Dawn. More

by Chandra62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rosedale, Marissa, Dawn
March 13, 2025

I have been dealing with Sarant for over 20 years. The employees are one of the best assets Sarant has. They are honest and hard working people. More

by LCAIAFA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Vivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

This dealership is the worst! The lies from service manager Mike make you don't ever want to own another Cadillac escalade. More

by FAZILMOHAMED77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike service manager.
Apr 01, 2025 -

Sarant Cadillac responded

Hello, I just wanted to take a moment to introduce myself. My name is Matthew Ryan, Customer Experience Manager, here at Sarant Cadillac. It has been brought to my attention that you recently had an experience with us that was not up to our standards. I would like for the opportunity to have a brief conversation with you regarding this matter. We value each and every one of our clients, and we strive for nothing less than complete satisfaction, because you are a part of the Sarant Cadillac Family, and you deserve it. What time today or tomorrow would be best for us to connect ? Best Regards, Matthew Ryan Customer Experience Manager Sarant Cadillac

March 06, 2025

There people are not responsible. Specially Joe then mike.they hold my car 3 days after they return as is it .they does not fixed my problem.I bought my car from ur dealer. More

by mahfuzur3333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony DiGuiseppe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe.
Apr 01, 2025 -

Sarant Cadillac responded

Hello, I just wanted to take a moment to introduce myself. My name is Matthew Ryan, Customer Experience Manager, here at Sarant Cadillac. It has been brought to my attention that you recently had an experience with us that was not up to our standards. I would like for the opportunity to have a brief conversation with you regarding this matter. We value each and every one of our clients, and we strive for nothing less than complete satisfaction, because you are a part of the Sarant Cadillac Family, and you deserve it. What time today or tomorrow would be best for us to connect ? Best Regards, Matthew Ryan Customer Experience Manager Sarant Cadillac

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