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Sarant Cadillac

Farmingdale, NY

4.7
3,229 Reviews
50 Years in Business A+ Rating on BBB Unlimited Parking Sales and Service all at one location All Cadillac loaner fleet 4.9 out of 5 Stars - DealerRater & Cars.com Entire inventory on site Over 450 new/pre-owned vehicles avialable #1 volume Cadillac Dealer in the NorthEast Conveniently located and easily accessible from all parkways and expressways WiFi / Fresh beverages
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4339 Hempstead Tpke

Farmingdale, NY

11735

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Showing 3,229 reviews

July 27, 2022

Beware of this dealership. I bought four Escalades over time and the last one, a brand new 21, had major engine problems. It was brought to the dealer twice and another dealer More

by rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Sarant Cadillac responded

I'm pleased to hear that you and our Executive Manager have found a solution and are working things out. Take care!

July 27, 2022

Service department opened on time. . I was greeted with courtesy and professionalism. Problem was resolved quickly. As usual, Joe was outstanding! More

by BDAMICO6
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Sarant Cadillac responded

We're happy to hear you had a quick and easy service visit with us. Thanks for the review!

July 26, 2022

Dina was an absolute pleasure to work with. She was patient with all our questions, reviewed everything we would need to know, and overall made the purchases of our first Cadillac so easy. I wo More

by monica.chiu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Campanaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Sarant Cadillac responded

We appreciate your feedback, Monica! So great to hear Dina made your visit a 5-star experience!

July 26, 2022

Service was excellent as usual. Service Team from the phone call to the time the car is ready do a tremendous job. More

by Kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerson Maldonado
Jul 27, 2022 -

Sarant Cadillac responded

Thank you for taking the time to let us know hour our service team is doing, Kevin! We hope to see you again in the future. Take care!

July 25, 2022

Sarant's service staff has been consistently professional, courteous, and efficient in meeting my automotive needs for the past twelve years. This visit for an inspection and oil change was com More

by engteech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado, Steve Shoum
Jul 26, 2022 -

Sarant Cadillac responded

We appreciate your kind words and above all, your loyalty. Thank you for always trusting the Sarant team to take care of you!

July 24, 2022

Gerson was able to open a last minute appointment for me on a Saturday morning. Service was prompt & well done. Thank you Gerson More

by JERRYATUCCI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerson Maldonado
Jul 26, 2022 -

Sarant Cadillac responded

Thanks for the review! We're glad to hear Gerson was able to get you in ASAP and the service team was able to get you back on the road quickly!

July 23, 2022

XT6 brought in for inspection, oil change & tire rotation. Friendly greeting when I dropped car off, done when said it would be. Everyone was very pleasant and helpful. More

by DENISEBANER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Sarant Cadillac responded

We're so glad to hear our team was able to provide you with a 5-star experience during your recent service visit!

July 23, 2022

Air bag recall and was going to be charged a diagnostic fee to see why the air bag light indicator was still on after the air bag recall was completed. Geez! Not good business More

by NOTREDAME1416
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Gerson Maldonado
Jul 28, 2022 -

Sarant Cadillac responded

Hi there – thank you for bringing this matter to our attention. We are sorry to hear that your recent service visit was not up to par. We strive to deliver the best experience and service possible. With that being said, we would appreciate the chance to discuss this with you further and find an appropriate resolution. At your convenience, please reach out to our Customer Experience Manager, Joyia Roper, at 516-473-0925 ext. 156. Thank you.

July 23, 2022

This dealership has provided me with excellent treatment and service . I am well pleased with this dealership . More

by EMMAJSMITHLESLIE
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sal Carruba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Sarant Cadillac responded

We appreciate this kind feedback, thank you!

July 23, 2022

Dina was an amazing sales associate. She treated me like family and made the car buying process a breeze. I would highly recommend using Dina when purchasing your next car! I will defini More

by Ashdavisrn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dina Campanaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Sarant Cadillac responded

Thank you for taking the time to leave us this review. We're so glad to hear Dina made the experience so easy and enjoyable for you! Please do not hesitate to reach out if you need anything else.

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